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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23006

    #16
    Originally posted by ToshibaTech
    ...when you open the ADF and there sits the scanner cocked to one side and the cables look like spaghetti.
    Seem that too. It was probably a Ricoh AF550/650. Looks like a demolition derby inside the scanner. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • KenB
      Geek Extraordinaire

      2,500+ Posts
      • Dec 2007
      • 3944

      #17
      ...when you go out to install a trial machine where "everything must go perfectly, because if this goes well, they'll buy 50 of 'em", and the machine doesn't get delivered until almost 4:00, is missing manuals and CDs, starts doing funky stuff as soon as you turn it on, and there's no network drop (or person) in sight.

      Murphy's Law at it's finest!
      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

      Comment

      • fixthecopier
        ALIEN OVERLORD

        2,500+ Posts
        • Apr 2008
        • 4713

        #18
        the customer says "my old copier would do that, why won't yours?"
        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • Vulkor
          Senior Tech

          500+ Posts
          • Jun 2009
          • 946

          #19
          perfectly my life
          Originally posted by fixthecopier
          you hear the phrase "it is doing it again" followed by the name of one of your most dreaded customers.

          When you are almost to the call, your shop calls to say you left your parts on the counter.


          As you look for that one special tool you need, you remember leaving it somewhere else.


          You misquote the price of a part, quoting the customer what you paid for it.


          The customer says "it didn't do that til you worked on it."


          you can't really hear the noise they want you to make go away.


          You have to ask the customer questions about the machine because you have never seen it before.



          When you start to explain how it works, you get that "deer caught in headlights look"

          Comment

          • Vulkor
            Senior Tech

            500+ Posts
            • Jun 2009
            • 946

            #20
            You guys are putting Gems up. Heard and experienced almost all of this.

            You know you are in trouble with the your customer when Scanrouter Doesn't give you the option Not to Reboot and does it not once, but twice on a Company's Server!

            I'll never forget that day. Lots of people lots work they had been doing on Architectural and Plumbing designs.

            Comment

            • andy1mack
              Senior Technician
              • Jun 2010
              • 17

              #21
              The machine was working when you got there, but when you leave - it's down.
              (How many times has that happened? Not a good situation to be in.)

              Comment

              • jonhiker
                Senior Tech

                500+ Posts
                • Apr 2010
                • 661

                #22
                You follow the shutdown properly, do some maintenance like rebuilding the fuser, and when you power it back on.....

                HDD failure!

                Comment

                • 20gaugeO/U
                  Senior Tech

                  500+ Posts
                  • Feb 2009
                  • 557

                  #23
                  Your "tech in training" wants to get a better look at the dev unit on a Savin 9965 and tilts it towards the add toner opening. When toner/dev dump out of there from 5 ft in the air it creates a mushroom cloud that goes a long way.....at least the two office ladies that he was standing between laughed their heads off. I just showed him how to use the vacuum.

                  Comment

                  • gwaddle
                    Senior Tech

                    500+ Posts
                    • May 2009
                    • 782

                    #24
                    Originally posted by mrwho
                    ... when you empty part of a waste toner bottle onto the customer's toilet... and flush without taking proper precautions. Man, happened to me once and it was nasty!

                    PS: What's "fedron"?
                    Am the only one that thinks this is an odd thing to do?
                    I know I should be ashamed of myself. Strangely though, I am not.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23006

                      #25
                      Yeah, I've never flushed waste toner down a toilet. Never. That would be like dumping the waste toner in somebody wastebasket, then just leaving it there loose.

                      The 1 gallon zip lock baggie has worked for me for many years. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • Zackuth
                        Trusted Tech

                        250+ Posts
                        • Aug 2009
                        • 448

                        #26
                        Originally Posted by ToshibaTech
                        ...when you open the ADF and there sits the scanner cocked to one side and the cables look like spaghetti.

                        I've seen this, after about 8 months in the business. I worked on it for about an hour and a half and got it restrung at the customers place--before I knew that there were special tools and a procedure to restring the cables. It worked for about a day and a half before it died again. The service manager and I restrung it the correct way that time.
                        If at first you don't succeed, redefine success

                        Comment

                        • fixthecopier
                          ALIEN OVERLORD

                          2,500+ Posts
                          • Apr 2008
                          • 4713

                          #27
                          Originally posted by 20gaugeO/U
                          Your "tech in training" wants to get a better look at the dev unit on a Savin 9965 and tilts it towards the add toner opening. When toner/dev dump out of there from 5 ft in the air it creates a mushroom cloud that goes a long way.....at least the two office ladies that he was standing between laughed their heads off. I just showed him how to use the vacuum.

                          You want to talk toner cloud. The machine was a Minolta Di620. The waste toner bottle was about 4 pounds full and we had to dump them. I was in a copy room on the third floor of a building. I emptied the waste toner bottle into a trash bag. I stood up and lifted the bag. It seemed like slow motion as the seam on the bottom of the bag began to split open and the toner poured like a waterfall down the front of my pants, hit the floor and began to crawl across the floor, came to the walls and began to slowly walk up the walls to the ceiling with little puffy black clouds. I was there for 2 hours with a trashcan full of water and a box of paper towels cleaning the mess up. Every since then, I double bag it.
                          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                          Comment

                          • andy1mack
                            Senior Technician
                            • Jun 2010
                            • 17

                            #28
                            I've been doing this for 32 years and have come to the conclision that toner is not water soluable. Am I wrong? I wouldn't recommend emptying a waste tank in the toilet. Sounds like a good prank though!!!

                            Comment

                            • mrwho
                              Major Asshole!

                              Site Contributor
                              2,500+ Posts
                              • Apr 2009
                              • 4299

                              #29
                              I perfected a method to dump it in the toilet: dump it slowly, then throw some detergent on it (something that makes a lot of foam), then use several squares of toilet paper over the toner pile. Cover the toilet with newspaper sheet, close the lid and then flush several times. The toilet paper along with the foam help grab the toner and send it down, and the newspaper sheet stops the cloud from coming out.
                              ' "But the salesman said . . ." The salesman's an asshole!'
                              Mascan42

                              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

                              Ibid

                              I'm just an ex-tech lurking around and spreading disinformation!

                              Comment

                              • D_L_P
                                Self Employed

                                1,000+ Posts
                                • Oct 2009
                                • 1196

                                #30
                                LMAO

                                This cracked me up. Down the toilet?? Also, I can just picture the spill in slow motion going around the room. Those clouds do seem to move very slow after the initial "boom". I like the ziplock bag idea, sounds quick and easy.

                                Comment

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