A customer's ability to comprehend and clean the scan glass is inversely proportional to the level of business they have...I.E..lawyer..doctor..accountant?
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"Some days you get the bear, some days the bear gets you."
Cdr. William Riker -
I used to do helpdesk for a law firm and the guys I worked with figured it out. The more money one makes, the less likely one is to think for one's self. So they hire people (like techs) to think for them and realize you have to plug a machine in to the power outlet before it will turn on. -
I don't think they're stupid at all. I think that the more money someone makes, the more entitled they feel they are. In other words, they think it's beneath them to have to deal with the copy machine in any way. Lawyers can obviously read and comprehend what they read very well, that's pretty much their whole job. They choose not to when it comes to copiers, that's all.But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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More money for us...as long as they're paying, who cares if we have to clean it? Easy money...or would you rather have a difficult problem that takes half a day, only to find out they don't want to pay? Do the cleaning, go to the next one. Much easier.Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
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The easy calls count as calls at the end of the year.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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It is quite simple, they are Don't It Your Selfers. They get paid well, doing what they do well, to be to pay us, to do what we do well.Comment
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Oh don't get me wrong..a call is a call. i just find it interesting and I am sure the scan glass is not the only thing we can fit into that paradigm. Like that big word?
"Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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i agree a 'call is still a call' but doesnt it get to you all having to deal with the stupidity? like; do we have to wipe their bums for the rest of their lives or whatComment
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For the most part I have developed the the observation that customers are either really glad to see me or damn tired of looking at me. I try to keep it as much as I can in the former."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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As much as I would love to charge such customers for being nuisances, unless there is physical damage, or they are on time and materials, I cannot charge them for this.
I tend to agree with the idea that every call counts, but considering the call volume we already have...between 20-30 calls per day to share between 6 techs...calls like cleaning get put off. The way we look at it, those customers with REAL problems where the machine is not operating for some reason should be dealt with higher priority over someone who merely has dirty glass and cannot figure out how to use windex and a paper towel."Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
---Groucho Marx
Please do not PM me for questions related to Konica Minolta hardware.
I will not answer requests or questions there.
Please ask in the KM forum for the benefit of others to see the question and give their input.
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No, not really. I'm painfully aware and completely zen with the fact that not all people would have the same level of understanding that we do. Inasmuch as I don't have a complete understanding of the law or medicine for that matter.
I don't want my doctor to roll his eyes when I ask him about surgery.Comment
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