I may have said it wrong or something, but my criticism was not directed at people on this site. The subject matter made me think about techs I know in person who whine and bitch about their job. One person comes to mind that used to be a delivery boy for us left to be a tech at another company. His job was great when he only had 1 or 2 calls a day, and was getting paid to sit at the house, but when they cut staff and he had to work all day, now it sucks to be him. I remember this giant copier we had at the steel plant, I do not remember the brand. Working the night shift, I only saw the tech once. I was probably covered in liquid and powered graphite, looking like a coal miner and may have had a couple of broken fingers. I saw this guy in clean clothes with clean tools working on the copier and thought , "I need a job like that". The tech looked at me in total disgust, as if to say , please do not come near this machine. The other thing is listening to techs I have worked, with complain all the time. I have had those suck ass days like everyone else, when the calls keep coming and someone has real problems. Under pressure. I had also met another one of my competitors, who works for a Cannon dealer. The office is in another city and is is their local tech. He tells me he only has 110 contract machines to keep up with. While in the compound, I use one of his copiers and it was nasty and dirty. Look like a run down piece of shit. This from a tech who is on his way back to the house when I am on my way to my first call. I bet if his company cuts back, and he has his calls double, he will complain about how his job sucks.
I feel your pain, I really do. I think that I used to get really pissed when I was slammed with calls and had to deal with idiot calls. I think that I just got my mind adjusted to my customer. A lot of you guys go to calls and see the same people all the time year after year. Maybe every now and then you see a new face. Reality is that the office I spent time giving a full blown demo to, 6 months ago is calling for something stupid again, because the personnel has all changed. Soldiers change units all the time and get out and go home. It does no good to show attitude to some 19 year old who ran out of toner or does not know how to do a 2 sided copy. She just got there and has never seen the machine before and the books are gone. If you think your territory is frustrating now, imagine if all your customers got replaced with new ones every 6 months. I just deal with the fact that I will have to explain slit glass and lines on copies when using doc feed, almost every day of my life. My reality is that I will have to deal with these calls for as long as I do the job. I will have to give demos on the same copier over and over again as the staff changes.
The tech that used to work for us is who I do not want to be. I have a printer customer that has a contract copier from his company. One day something simple popped up on the copier. I said I would take care of it so they do not have to bother Jon. All the ladies in the office chimed in that they would prefer that, because they did not want to listen to Jon run his mouth and bitch at them. I do not want my customers to fear breaking the copier because they do not want to deal with an asshole tech.
To get by I changed my attitude to "My job is to make sure you are happy you did business with our company. I will respond no matter how simple the call"
If anybody here thought I was criticizing you, I apologize, I do not know what you have to do in the course of the day. I was just ranting and raving.
I feel your pain, I really do. I think that I used to get really pissed when I was slammed with calls and had to deal with idiot calls. I think that I just got my mind adjusted to my customer. A lot of you guys go to calls and see the same people all the time year after year. Maybe every now and then you see a new face. Reality is that the office I spent time giving a full blown demo to, 6 months ago is calling for something stupid again, because the personnel has all changed. Soldiers change units all the time and get out and go home. It does no good to show attitude to some 19 year old who ran out of toner or does not know how to do a 2 sided copy. She just got there and has never seen the machine before and the books are gone. If you think your territory is frustrating now, imagine if all your customers got replaced with new ones every 6 months. I just deal with the fact that I will have to explain slit glass and lines on copies when using doc feed, almost every day of my life. My reality is that I will have to deal with these calls for as long as I do the job. I will have to give demos on the same copier over and over again as the staff changes.
The tech that used to work for us is who I do not want to be. I have a printer customer that has a contract copier from his company. One day something simple popped up on the copier. I said I would take care of it so they do not have to bother Jon. All the ladies in the office chimed in that they would prefer that, because they did not want to listen to Jon run his mouth and bitch at them. I do not want my customers to fear breaking the copier because they do not want to deal with an asshole tech.
To get by I changed my attitude to "My job is to make sure you are happy you did business with our company. I will respond no matter how simple the call"
If anybody here thought I was criticizing you, I apologize, I do not know what you have to do in the course of the day. I was just ranting and raving.
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