Do you ever mess with anoying customers?

[blackcat4866]

I don't like to admit it but I have joshed with a gullible customer or two.

A young lady once told me that she didn't like to fax the original, so she would always make a copy of the original first, then send the copy. I told her that her fax machine took that original and rolled it up really really tightly, and pushed it out, down the fax line to the receiving machine, which would carefully unroll that piece of paper. She said "See! That's why I make copies first!"

On one occasion the customer told me that the machine wouldn't work. I pointed out that the toner light was on ... then asked if they had been paying the power company to provide toner (through that pipe from the wall). The customer gave me a querulous look, but didn't ask any more questions. I had to tell him I was kidding. =^..^=

[fixthecopier]

We used to have a girl work for us that did the fax thing. One time I remember telling a young man that as soon as I reviewed the pictures, I would know who broke the copier. "Huh" he replied. I then told him all digital machines had a camera in the screen and took your picture when you push start. The next time I walked by the office I saw people pressing the start button while turning their head and looking the other way.

[copyruss]

When I had customers that were just being asses, right before I left I would soak a shop towel in Fedron (us oldtimers remember that stench well) and deposit it in the trash nearest the offender. I'm sure today Homeland Security or the EPA would be called, the building would be evacuated and I would land in jail for being a domestic threat. That stuff smelled like hate and would give you a major headache. Ahhh, the memories....

[KEVIN900]

I posted a note above all the copiers I visited last April Fools Day. It stated that the copiers were now voice activated. Deposit originals in doc feeder, state your name, how many copies you want, stapled, then GO ! If it didn't take, start again, only say the directions louder. Got a few calls to the office during the next few days saying their voice activation did not work properly, and why weren't they properly trained on this new feature. The service manager was not pleased, but the big boss loved it.

[charm5496]

we had a large government account that we took care of back about 7 years ago and they were testing some new equipment from us and a few other vendors two of which I knew how to work on because we serviced those models as well. I kindly went over to them when no one was looking and turned on all the department and administer ID modes then kindly went in changed the language of the devices to korean and german. Needless to say those companies didn't win in the bid process

also had a customer walk up to me while working on a machine at a kinkos a few years back and asked me if these machines copied in spanish...being the smart ass I can be at sometimes during the day I politely told her that those machines are not sold in the US and that she might have a difficult time finding one that did. She had this look on her face of what should I do now...I really need to get this copied. So I took her down to the counter and talked to the guy who was the manager and explained it to him. He got this huge grin on his face and tells her that he just got a machine in last month that is capable of doing this and she was in luck. We still get a kick out of that gal. And yes she was a blonde!!!!

[nmfaxman]

The old days of fedron and canned air.
We used to spray the canned air in our mouths whenever someone complained of the smell of what we were spraying.
The looks were priceless.

[mrwho]

we had a large government account that we took care of back about 7 years ago and they were testing some new equipment from us and a few other vendors two of which I knew how to work on because we serviced those models as well. I kindly went over to them when no one was looking and turned on all the department and administer ID modes then kindly went in changed the language of the devices to korean and german. Needless to say those companies didn't win in the bid process

Man, that was nasty. I surely hope no one involved in that comes here reading that.

[fixthecopier]

Man, that was nasty. I surely hope no one involved in that comes here reading that.

I am doing the opposite. My rival was dropping color boxes defaulted to color and not showing the customer how to change the defaults. So I change them back to black and white and show the customers how to set defaults when I am making money fixing printers in their territory. A badge of honor for me is my rivals customers calling me to fix their copier cause they have not showed up yet.

[charm5496]

Man, that was nasty. I surely hope no one involved in that comes here reading that.

One of the companies is no longer in business and the other was just purchased by Ricoh and there is a tech that works with me now that came from the company that went under becasue of the economy two years ago. I told him about it and after he got hired on and he gave me that look of "that was you who did that" He got a good laugh out of it.

[DAG COPIERS & COMPUTERS]

Ee...eh charm, that was a REAL definition of the word, " PLAYING IT DIRTY", in real ACTION.

[charm5496]

yeah in hind sight it was wrong, but it was great when the gal who started the mess because she didn't like the equipment that was purchase previously had to eat crow because the machines she wanted were having all these issues and the service people couldn't figure out what was wrong with them.

Mind you the equipment that they had from us was old and beat down from years of use/abuse. When they bought new machines finally and they didn't see us every other week she loved us again.

[blackcat4866]

Mind you the equipment that they had from us was old and beat down from years of use/abuse. When they bought new machines finally and they didn't see us every other week she loved us again.

What short memory they have. =^..^=

[smostyn]

Whenever customers would come and ask the usual "How long until I can use it?" questions. I used to stop working, stand up, get a rag from the tool bag and clean my hands. Straighten my shirt up. Only then I would say something like we all normally say.

The second time they come in I would go through the same process. Each time making very deliberate actions of cleaning my hands etc. Then say that my company has a policy of making the technicians presentable each time we address a customer. This takes time to clean my hands etc. So if you stop coming in, I will finish faster.

I have never had a customer come to me more than twice

[mrwho]

Whenever customers would come and ask the usual "How long until I can use it?" questions. I used to stop working, stand up, get a rag from the tool bag and clean my hands. Straighten my shirt up. Only then I would say something like we all normally say.

The second time they come in I would go through the same process. Each time making very deliberate actions of cleaning my hands etc. Then say that my company has a policy of making the technicians presentable each time we address a customer. This takes time to clean my hands etc. So if you stop coming in, I will finish faster.

I have never had a customer come to me more than twice

Good one! That goes right to my box of ideas!

[Shadow1]

The old days of fedron and canned air.
We used to spray the canned air in our mouths whenever someone complained of the smell of what we were spraying.
The looks were priceless.

So... Fedron would enlarge your liver and shrivel your testicles - Does canned air have the opposite effect? Sort of, balance things out? I could see the canned air... er, inflating things - Poor man's Viagra?