The scary call outs

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4713

    #31
    Re: The scary call outs

    I told a customer who was being a real ass "You can't hurt my feelings, I have an ex-wife."
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

    Comment

    • atwageman
      Trusted Tech

      Site Contributor
      100+ Posts
      • Jun 2007
      • 124

      #32
      Re: The scary call outs

      Used to service a customer that had a fine stable of German Shepherds that could play nice or mean depending on the command they were given by their handlers. I did not know this until one day one of the dogs charges towards me while I was sitting on the floor. Dog tackled me and instead of having me for lunch he wanted to play. The guards were laughing hysterically. Needless to say I had to check my shorts for stains.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23009

        #33
        Re: The scary call outs

        This sounds like a great opportunity for my dog story:

        A number of years ago ... (don't you like stories that start that way? The copier was a Mita DC-152, if that tells you how long ago.) ... I was just starting out in the field. I was still riding along with Bill in the GMC van. We showed up at the musicians union hall, and find the door locked. Bill knocks.

        We hear the door unlock, Bill opens the door to the snapping growling faces of two 180# dobermans at face height. Bill forces the door shut and says in a calm voice: "I'll be waiting in the van." and proceeds to get comfortable in the van. I stood there like a slack-jawed idiot for a minute, while the secretary secured the dogs to the two corners of her desk, then lets me in. Bill remains in the van. His response was: "I'm not going in there." I fumbled through the service call.

        Have you ever heard someone say that they felt eyes watching them? It's an unsettling feeling to have two very focused dobermans watching my every movement. After 45 minutes I just couldn't take it any more. As I was wrapping up the call and writing an invoice, I noticed that the dogs had dragged the desk two feet closer to my position. There have been times when I was really glad to leave a call. This was one of the few times I felt like prey. When I got back to the van, Bill just looked at me. "Coward." I said. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4713

          #34
          Re: The scary call outs

          My funny dog story was at Range 37, where they train Ops and other government agencies in assault weapons and tactics. I was on the floor and could see the Commanders big old nice Setter on the sofa in his office and she could see me. What I couldn't see was the second dog in there, and he did not know I was there either. At the end of the call, me still on the floor, he walks to the door and our eyes meet. No words were spoken, but our facial expressions spoke volumes. Mine said "Oh Shit, this is going to be bad!" His said "OH Snap, this is going to be FUN!" As he leaped through the door at me , a sergeant grabbed him. The commander came to the door and laughed "He must have thought you were a reporter, we don't like reporters"
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 23009

            #35
            Re: The scary call outs

            There was a follow up to that story, again at the musicians union hall.

            I was chatting with the president of the union about the killer guard dogs and he starts to laugh. "They're not quite as tough as they look."
            Last summer they had a little mouse problem in the back part of the building, which was mostly storage. The gentleman live trapped a mangy looking feral cat to get the mouse population under control, which he did admirably.

            He wasn't sure how it happened, but the dogs got loose in the warehouse. After considerable chasing and the sounds of cat/dog combat, the bigger doberman came racing back, face bloodied, and hid under the desk. Seconds later the second doberman also squeezed in under the desk, perhaps seeing that one on one odds wasn't looking so great.

            The cat stayed. The dogs did not roam into the warehouse again.

            Dobermans: 0
            Mangy Feral Cat: 1

            =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • igi
              Service Manager

              1,000+ Posts
              • Apr 2009
              • 1507

              #36
              Re: The scary call outs

              Originally posted by blackcat4866
              There was a follow up to that story, again at the musicians union hall.

              I was chatting with the president of the union about the killer guard dogs and he starts to laugh. "They're not quite as tough as they look."
              Last summer they had a little mouse problem in the back part of the building, which was mostly storage. The gentleman live trapped a mangy looking feral cat to get the mouse population under control, which he did admirably.

              He wasn't sure how it happened, but the dogs got loose in the warehouse. After considerable chasing and the sounds of cat/dog combat, the bigger doberman came racing back, face bloodied, and hid under the desk. Seconds later the second doberman also squeezed in under the desk, perhaps seeing that one on one odds wasn't looking so great.

              The cat stayed. The dogs did not roam into the warehouse again.

              Dobermans: 0
              Mangy Feral Cat: 1

              =^..^=
              hi
              silly dogs dont they know not to mess
              with upset pussy

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 23009

                #37
                Re: The scary call outs

                Originally posted by igi
                hi all

                years back i get a call from a customer their sf-7750 jamming from adf

                i get there its a library,no problem testing the adf about 50 copies no jams

                the labraryan passing by and asks what is the problem,i answer nothing is wrong with the machine

                she looks me in the eyes and tells me are you calling me a liar this machine jams every copy

                and she goes to her office,30 seconds later i hear her voice behind me,are you calling me a liar

                i turn around just to see a fire-arm in my face,my knees start to shake but i dropped all my tools and run to my car

                i sat in the car shaking for an hour at least,then i saw her leaving maybe for lunch or maybe to see her psychiatrist

                i took ma chance and run in to collect my tools never to see this customer again,i told my boss you can fire me know but i never going there again

                even after all this years as i write this my hands start to shake

                good luck all

                and keep away from librarians
                That's an amazing story. Watch out for the quiet ones ... =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • igi
                  Service Manager

                  1,000+ Posts
                  • Apr 2009
                  • 1507

                  #38
                  Re: The scary call outs

                  Originally posted by blackcat4866
                  That's an amazing story. Watch out for the quiet ones ... =^..^=
                  yep lesson learned

                  dont judge a book by its cover

                  Comment

                  • igi
                    Service Manager

                    1,000+ Posts
                    • Apr 2009
                    • 1507

                    #39
                    Re: The scary call outs

                    Originally posted by fixthecopier
                    I told a customer who was being a real ass "You can't hurt my feelings, I have an ex-wife."
                    wow that must have been a very bad experience
                    if you had to compare customer to HER

                    Comment

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