Out of this world questions of the costumers.

[Arcking1968]

As a field technician,I encountered a lot of people specially when there is a demonstration for the machine. After explaining the functions, some of them will repeat the questions which you've explained before and again you need to explain. Some of the users will ask if the machine can copy a book book without turning the pages and automatically will copy all, and if you tell them the CPM of the machine, they will tell if you can increase the speed.

Do you encountered an out of this world questions of the costumers???

[Herrmann]

Re: Out of this world questions of the costumers.

"Am I able to print directly on T-Shirts?"

I stood there with my mouth open...and speechless

[fixthecopier]

Re: Out of this world questions of the costumers.

Just the other week, I spent 15 minutes trying to convince a guy not to fill his own toner bottle because I would fine him $500 and the toner is free with the contract, just call and I will even put it in for you.

And lets not forget the ever popular "Can you turn this into a color machine?" to which I reply "Yes I can, It will take a couple of thousand extra dollars and the use of my delivery guy."

[KenB]

Re: Out of this world questions of the costumers.

I once had a lady at an accounting firm place a call on her Canon machine - she said that when she scanned her printed Excel files that the formulas weren't coming through.

That was about 5 years ago - we still chuckle about it today.

[KenB]

Re: Out of this world questions of the costumers.

As a field technician,I encountered a lot of people specially when there is a demonstration for the machine. After explaining the functions, some of them will repeat the questions which you've explained before and again you need to explain. Some of the users will ask if the machine can copy a book book without turning the pages and automatically will copy all, and if you tell them the CPM of the machine, they will tell if you can increase the speed.

Do you encountered an out of this world questions of the costumers???

Oddly enough, some years ago, some company made a book copier that actually turned the pages.

Obviously, it was a massive flop, but it did exist.

[KenB]

Re: Out of this world questions of the costumers.

I found one example of a page flippin' copier; Ricoh made one (which apparently never made it to market) in 1994.

Here's a link to a news article which briefly describes it: COMPANY NEWS - COMPANY NEWS - From Ricoh, a Copier That Turns Pages - NYTimes.com

[blackcat4866]

Re: Out of this world questions of the costumers.

I had a customer that complained that the Canon RADF-D1 would not remove the staple from the last two pages of a set of originals. When I asked her to demonstrate, she put a ~35 page stapled set in the RADF and hit start. The RADF was so effective at separation that it would rip each page out of the staple, then copy it, and recycle it. When it got to the end, the last two would feed through together.

It took a lot of explaining to get through to her that the RADF is not designed to remove staples, and that she should not expect it to do so.

I was amazed how effective it was at ripping the paper out of the staples. =^..^=

[fixthecopier]

Re: Out of this world questions of the costumers.

I had a customer that complained that the Canon RADF-D1 would not remove the staple from the last two pages of a set of originals. When I asked her to demonstrate, she put a ~35 page stapled set in the RADF and hit start. The RADF was so effective at separation that it would rip each page out of the staple, then copy it, and recycle it. When it got to the end, the last two would feed through together.

It took a lot of explaining to get through to her that the RADF is not designed to remove staples, and that she should not expect it to do so.

I was amazed how effective it was at ripping the paper out of the staples. =^..^=

O K That one made me laugh, I think I know that person.

[copyman20]

Re: Out of this world questions of the costumers.

Trying to show these ladies how scanning worked on their new machine. One asked if you could scan a 2 sided page? I said, "sure". she had this puzzled look on her face then asked, "how do you view on your computer?" Told her, the front side of the page will be displayed on the monitor and the 2nd side you turn your monitor around." Ment it as a joke, everyone laughed except the one who asked. I had to show her a couple of time how it really works before she said "that was a dumb question". Felt like saying, no questions are dumb, just the people asking them."

[laserman06]

Re: Out of this world questions of the costumers.

My favorites:

1. You first arrive, before you look at machine...What is wrong with it and how long will it take?

2. You have the machine tore apart and some idiot asks.....Can I make a copy?

[pacman]

Re: Out of this world questions of the costumers.

We once had a copier salesman ask if an analog Panasonic (FP-7718) did sort-rotate..................



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[Metalvoc]

Re: Out of this world questions of the costumers.

On an old canon analog, a customer called me up and said, " I was getting dark copies, so I cleaned the mirrors. Now I can't seem to get them back in"

[fixthecopier]

Re: Out of this world questions of the costumers.

On an old canon analog, a customer called me up and said, " I was getting dark copies, so I cleaned the mirrors. Now I can't seem to get them back in"

I would laugh so hard... as long as I did not get the call.

[blackcat4866]

Re: Out of this world questions of the costumers.

On an old canon analog, a customer called me up and said, " I was getting dark copies, so I cleaned the mirrors. Now I can't seem to get them back in"

Alas, I wish a hadn't got that call. Fortunately for me they stopped before unstringing the scanner cables. =^..^=

[livancicm]

Re: Out of this world questions of the costumers.

On an old canon analog, a customer called me up and said, " I was getting dark copies, so I cleaned the mirrors. Now I can't seem to get them back in"

it tech put it back in but remove it by removing every screw, it takes 2 days to get copy back.
world vision secretary sad " I thin the hare is grove to big so I cat it but it still jams.