Is Hytec really any good?

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  • nmfaxman
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1702
    #1

    [Annoying] Is Hytec really any good?

    Had a customer send a ccd board in for a Minolta DI450. Came back as NPF. Cost $118.0

    OK, then I must have a bad B board. Sent to Hytec and was returned as NPF. Cost $208.00
    Told my customer that the CCD error (c1441)I am getting is caused by the drum,developer, laser or Power Supply.

    I paid another tech to take a second look he said it had to be the ccd because I can print a test print and it looks good.

    Do they really put boards in machines to test them, or just hook it up to a tester?

    I am doing this machine for free because it is a church and it is their only copier.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?
    Tags: bad, ccd, color, copier, error, hytec, laser, minolta, print, tech, test
    • zed255
      How'd ya manage that?

      1,000+ Posts
      • Dec 2009
      • 1024
      #2
      Re: Is Hytec really any good?

      I'm pretty sure Hytec uses computerized testing of boards. Having said that we have had pretty good luck with the Hytec reman / repaired boards. They also have decent technical support as well, for those times when your manufacturer support seems a little weak.

        Comment

        • Ianizer
          Trusted Tech

          250+ Posts
          • Jul 2011
          • 380
          #3
          Re: Is Hytec really any good?

          Never used their support, but the repaired stuff we get has been pretty solid.

          My guess would be they use board testers. Pretty standard fare.

          -I
          My name Peggy.
          You got problem?

            Comment

            • CompyTech
              Super Tech

              500+ Posts
              • Feb 2011
              • 706
              #4
              Re: Is Hytec really any good?

              We just sent them a main board for a bizhub 601 that wouldnt boot up. They said it was "unrepairable" whatever that meant. However, the reman board they sent worked out ok. We are waiting on them to repair a control panel for us. so far no probs.

                Comment

                • Morlock49
                  Trusted Tech
                  100+ Posts
                  • Mar 2009
                  • 166
                  #5
                  Re: Is Hytec really any good?

                  when I worked for a konica minolta dealer I found that Hytec were more expensive than repaired boards from konica minolta
                  Sorry folks, reputation removed by Just Manuals, because he's a sad little wanker

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3944
                      #6
                      Re: Is Hytec really any good?

                      Originally posted by CompyTech
                      We just sent them a main board for a bizhub 601 that wouldnt boot up. They said it was "unrepairable" whatever that meant. However, the reman board they sent worked out ok. We are waiting on them to repair a control panel for us. so far no probs.
                      Normally "unrepairable" means that the failed component isn't available from any source, or the board is cracked and damaged. (not always obvious to the naked eye).
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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                        • Brian8506
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2009
                          • 1665
                          #7
                          Re: Is Hytec really any good?

                          I use Nationwide in Kansas. I think they're a little cheaper and have good support. Fortunately I dont have too many boards blow.
                          Last edited by Brian8506; 11-11-2011, 01:21 AM. Reason: TMI

                            Comment

                            • nmfaxman
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2008
                              • 1702
                              #8
                              Re: Is Hytec really any good?

                              Totally misdiagnosed the ccd.
                              Found a known good one and it worked.
                              Customer sending it back and demanding refund for second board she sent in.
                              Why do they call it common sense?

                              If it were common, wouldn't everyone have it?

                                Comment

                                • nmfaxman
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Feb 2008
                                  • 1702
                                  #9
                                  Re: Is Hytec really any good?

                                  Quick update on Hytec.....the crooks.
                                  Sent the CCD back again and they still say it is good and no refunds.
                                  What kind of clip joint are they running? Ripping off a church of all places.
                                  From now on I am sending boards to Nationwide Repair.
                                  They are cheaper too.
                                  Why do they call it common sense?

                                  If it were common, wouldn't everyone have it?

                                    Comment

                                    • Emrodz
                                      #10
                                      Re: Is Hytec really any good?

                                      I personally know that Hytec live tests every board that leaves their facility. For every model machine supported in their catalog they have that machine in house. Hytec also offers free technical support. Their technicians are very knowledgeable and very helpful.

                                        Comment

                                        • Don N.
                                          Trusted Tech

                                          250+ Posts
                                          • Nov 2011
                                          • 409
                                          #11
                                          Re: Is Hytec really any good?

                                          The tech support is good, but prices are high and policies are inflexible. We use Ambassador Tech Svc's in Il. Smaller outfit, not as much offered, but about half the price on power supplies. Very good people.

                                            Comment

                                            • nmfaxman
                                              Service Manager

                                              Site Contributor
                                              1,000+ Posts
                                              • Feb 2008
                                              • 1702
                                              #12
                                              Re: Is Hytec really any good?

                                              Originally posted by Emrodz
                                              I personally know that Hytec live tests every board that leaves their facility. For every model machine supported in their catalog they have that machine in house. Hytec also offers free technical support. Their technicians are very knowledgeable and very helpful.
                                              If they live tested the CCD I sent in, it would have failed. Installed a different CCD and the machine worked.
                                              Found out later that they would only accept money order or certified check to even test the board, no credit card.
                                              Won't talk to me about this account, even though I was the servicing tech and referred the business to them, a mistake I now regret.
                                              Considering the diversity of equipment and models, I seriously doubt they have a working machine for each board to live test.
                                              Their response to the church pastor was "How do I know you are telling me the truth?"!
                                              Why do they call it common sense?

                                              If it were common, wouldn't everyone have it?

                                                Comment

                                                • Tonerbomb
                                                  AutoMajical Resolutionist

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Feb 2005
                                                  • 2589
                                                  #13
                                                  Re: Is Hytec really any good?

                                                  I use Nation Wide Repair Service in KC. They do test boards in machines, have great tech support and resonable prices compared to Hytec.
                                                  Mystic Crystal Revelations

                                                    Comment

                                                    • copyman
                                                      Owner / Technician

                                                      Site Contributor
                                                      2,500+ Posts
                                                      • Sep 2005
                                                      • 4723
                                                      #14
                                                      Re: Is Hytec really any good?

                                                      I have had great results with Hytec. I have used them is all phases of their biz, i.e. repair, advance exchange, and outright purchase. Been dealing with them for over 15 yrs.

                                                        Comment

                                                        • Shadow1
                                                          Service Manager

                                                          Site Contributor
                                                          1,000+ Posts
                                                          • Sep 2008
                                                          • 1642
                                                          #15
                                                          Re: Is Hytec really any good?

                                                          We use both HyTec and NWRS - I have gotten one bad board in from HyTec (we use their hot swap service rather than send stuff in and wait for it to be repaired) and their tech support admitted the board came in with an intermittent problem, but had been repaired and spent over an hour in a live machine. They swapped it out N/C - It should also be noted this was a Ricoh Printer - I have no ideal what they do with other brands / models.
                                                          73 DE W5SSJ

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