Just curious too see how many people have went too do a service (pm) on a machine and ended up making a complete mess of it by breaking something.
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Life is like a garden. DIG IT!!!!!!!!! -
Re: When PM goes wrong!!
Hi
we are the champions-i mean technical guys will have broken something on the copier at some stage or other
if not you probably not technical enough yet.
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Re: When PM goes wrong!!
i "wrecked" a customers office last year...didn't have enough room to get down behind a Bizhub C452..so i slid down the "wall" behind me so i could move the copier out enough & instead of the copier moving...the bookcase i thought was the wall toppled over...but it happened in slow motion...i reached round behind to grab the bookcase....i ended up flat on my back on top of the bookcase...all the files fell out on this woman's desk..who luckily wasn't there as she was making me a coffee...even after 33 yrs in the business i still make mistakes & luckily the customer saw the funny side of it..and still teases me about it whenever i go in thereTip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...Comment
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Re: When PM goes wrong!!
That is why I tremble when we have to update firmware on some machines. What should be simple, takes out finisher boards!!!!
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Re: When PM goes wrong!!
Back around 1985 I was at a site to PM some HP disk drives 9:00 am (removable platter type Picture washing machine size).
My manager (a**H*le) had me call him before I started. He stated the drive I was to PM may have a full set (25) of bad R/W heads.
I asked if I should even do this PM with out a full set of heads. He said sure there should be no problem.
So I did the PM and powered the drive up, can anyone guess what happened next!!!
By about 3am the next morning the drive was working again. and of course guess who got the blame.
The next day was a HP user group meeting which my manager attended. This turned into a roast of the tech with my managers help.
Now I just work on printers and not for HP.
Rob SComment
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Re: When PM goes wrong!!
I also repaired HP fixed platter drives in the late 80's, there was nothing more demoralizing than spending 2 hours getting a disk platter just right only to hear that screeching noise 2-3 seconds after the heads moved out from their power off positions.
Check out the specs on this hard drive: HP Computer MuseumComment
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Re: When PM goes wrong!!
I was delivering a rental machine to the local army base. They were having an exercise and had set of tents set up for command and control. I got the machine in and ask them where they wanted it plugged in. They said just plug it into that power strip. When I turned on the machine it tripped the breaker and the 6 computers that were being used in the tent all lost power. Nothing like having everyone mad at you and they are the ones that told you to plug it in that power strip.Comment
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Re: When PM goes wrong!!
Years ago I had removed a very large metal cover of a printer that I was repairing and had placed the cover against a wall that had a very large plate glass window on the opposite wall. The angle of the cover I placed against the wall was too shallow and 5 mins or so later the cover fell down and hit the floor with an almighty bang, as this happened the plate glass window shattered and the window fell out in hundreds of bits. The customer went barmy, but as I was in the next room at the time talking to her, I was let off the hook.
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Re: When PM goes wrong!!
It was one of my first CS-C4035E PM's, color and black & white. It was also August. After 3 1/2 hours I powered back up to discover that one of the new color developing units was seized and chewed the teeth off the two-stage gear in the main drive unit. The next day I spent 4 more hours changing out the gear, and hand driving all the developing units. Later on, it came up in a forum post that these developing units sit in a warehouse in Dallas, Texas, without air conditioning, and during the summer months it gets toasty enough in the warehouse to fuse the toner in the new developing units. After that occasion I always hand drive every developing unit before installing it. Even then, I occasionally have to remove a developing unit again to level out the developer in the unit. You can run developer refresh a dozen times, and it will not level out the developer.
This was a real "doh!" moment:
I had PM'ed an NP-6650, and when cleaning the thermistor, I damaged the traces on the back of the PWB. When powering back up the fuser melted down, permanently joining the new upper & lower rollers. Here's the good part: Anybody remember the NP-6650? When you flip off the switch, the main motor runs for 5 seconds. If I had a brain, I would have pulled the plug first, but nooo ...., I reach for the switch, and since the fuser can't rotate anymore, three more gears shattered into small bits. Gears that I don't carry. doh!
At one of my bank customers they had a Mita DC-2585 jammed into a closet with the network and phone system. So image me trying to get to the registration clutch. I successfully pulled out the copier about 10". There's a shelf over my head at ~4 feet high filled with dozens of phone books. I had almost reached the registration clutch when the phone system guy comes in and flattens me up against the wall with the copier. When I attempt to stand I upset the shelf, and a couple dozen phone books fell on my head. I wouldn't have minded so much if the phone system guy hadn't been such a jerk. He just gave me a dirty look and left. Thanks, asshole. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: When PM goes wrong!!
Been there, done that, facepalm'd myself.' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: When PM goes wrong!!
Dropped into a good customer located 120km away, just to check that their machine was running ok. "Running like a dream" I was told.
No worries, my boss just wants me to "update the firmware" It will only take 15 or 20 mins, I said.
I plug in the CF card, turn it on, & ----------------nothing. I unplug the card, turn it on &---------------nothing.
I had just turned a faultlessly working copier into a brick.
2 days later and an MFP board later. and it's back in action. Fuckin Konica Minolta and their Fucking Firmware.Comment
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Re: When PM goes wrong!!
Early 80's training a rookie tech on a Savin liquid copier. Telling him to be very careful with the selinum drum. Do not nic it or it's ruined. I'm bragging about never damaging a drum.
Crap. I took new drum out of the box and dropped it. Big nic in drum. I'm such a dumb sheeet.Comment
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Re: When PM goes wrong!!
Last year I was at our other branch preparing machines for a manufacturer audit. Clean em up, update firmware, check maintenance interval, easy 30 minute calls. Found one that the firmware was down 2 version, pull out the USB, update, and reboot. Sure as shit fried the LCC board with a firmware update.
It happens.
Failing to plan is planning to fail!!!Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: When PM goes wrong!!
sharp ar-200 i think. broke the heater lamp and ordered a new one. arrived next day in the carboard tube undamaged. opened it with a flat bladed screwdriver and broke the end of the lamp told the customer it arrived damaged in the post.
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