You know your day just went in the toilet when...

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  • fixthecopier
    ALIEN OVERLORD
    2,500+ Posts
    • Apr 2008
    • 4712

    You know your day just went in the toilet when...

    You go to a call to remove a sheet of paper stuck behind the paper tray and when you walk in you see 3 Sergeants crouched around the copier trying to get the coat hanger out that they got stuck in the machine. That was 11:00 am yesterday and I will be going back again this morning with more parts after spending 4 hours and 2 trips back to the shop there yesterday. It is shit like this that has made me call these guys stupid in the past, however I kept my cool and the only thing I said was "You guys know I talk about you on line to techs around the world, don't you".
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
  • Hansoon
    Field Supervisor
    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3251

    #2
    Re: You know your day just went in the toilet when...

    trying to get the coat hanger out that they got stuck in the machine
    Can't wait to know where in the machine that was, causing such great havoc that it would need so much time and parts.

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "

    Comment

    • prntrfxr
      Service Manager
      1,000+ Posts
      • Apr 2008
      • 1638

      #3
      Re: You know your day just went in the toilet when...

      Well I'm having a pretty good day. I'm not trying to rub it in or anything. Maybe this will give you a laugh to buck you up, buddy.

      When I came in this morning my test printer had been rolled. I don't know if you can tell, but the canned air attached to the power cord and the jumbo binder clips on the mp tray simply make this a work of art. I just found out it was one of the sales guys up front who did it. Had to take a picture and share.
      Attached Files
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

      Comment

      • mikadonovan
        Senior Tech
        Site Contributor
        2,500+ Posts
        • May 2008
        • 2932

        #4
        Re: You know your day just went in the toilet when...

        Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
        NEVER ASSUME ANYTHING

        Comment

        • Zackuth
          Trusted Tech
          250+ Posts
          • Aug 2009
          • 448

          #5
          Re: You know your day just went in the toilet when...

          Originally posted by mikadonovan
          Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.

          Talk about a day going in the toilet!!!!
          If at first you don't succeed, redefine success

          Comment

          • blackcat4866
            Master Of The Obvious
            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22594

            #6
            Re: You know your day just went in the toilet when...

            Originally posted by prntrfxr
            Well I'm having a pretty good day. I'm not trying to rub it in or anything. Maybe this will give you a laugh to buck you up, buddy.

            When I came in this morning my test printer had been rolled. I don't know if you can tell, but the canned air attached to the power cord and the jumbo binder clips on the mp tray simply make this a work of art. I just found out it was one of the sales guys up front who did it. Had to take a picture and share.
            Is that printer for sale? =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • fixthecopier
              ALIEN OVERLORD
              2,500+ Posts
              • Apr 2008
              • 4712

              #7
              Re: You know your day just went in the toilet when...

              Originally posted by Hansoon
              Can't wait to know where in the machine that was, causing such great havoc that it would need so much time and parts.

              Hans


              The coathanger was hooked behind and in the drive assembly for the feed of the trays on a bizhub 350. I was able to remove it but when starting the machine,it all locked up to a grinding noise. I removed the drive to find the plastic knot from one of those tiny wire ties had been pulled off and lodged in the clutch gears, locking it up. Went to shop for clutch. Reassembled and still in a bind. Find teeth on drive motor stripped out, go to shop to get motor and gear pack, replace and find main clutch for tray 2 failing, making for trip 3. Now I have the joy of putting together the machine I stripped for parts.

              About 2 hours later I went to a call for an 1183 code on a 250. Usually the top tray is knocked out of position and it was... by the 250lb door slaming it from 1 side. I looked on the other side , where there seemed to be at least a foot of space and notice that they had pushed it there so they could use the bypass tray on the other side as a door stop to hold the other 250lb door open. At this point I wanted to express myself with "What the hell is wrong with you?", but the 19 year old kid they sent in to be the POC had nothing to do with it. I then remembered that the guy who pays the bills for this unit was a friend of mine. I had the young Specialist follow me to his office and left a message for him to go look at the copier being used as a doorstop and ask him how much he thinks I will charge for damage. Reid is a good guy, but also has 24 years of service and can put on his "old school sergeants " hat. I am sure by the end of the day he had gone in there and yelled everything I was thinking.


              I have decided to be more mellow and quit yelling at stupid people. After all this is a military base. If I use the system I can have someone else yell at them for me. Better for the blood pressure. Work smarter and not harder.
              The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

              Comment

              • prntrfxr
                Service Manager
                1,000+ Posts
                • Apr 2008
                • 1638

                #8
                Re: You know your day just went in the toilet when...

                No it's the fuser test printer I yanked out of the fuser department to test my transfer belts. I then had issues with cartridges. After changing 2 I got it working properly.
                Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                Comment

                • igi
                  Service Manager
                  1,000+ Posts
                  • Apr 2009
                  • 1507

                  #9
                  Re: You know your day just went in the toilet when...

                  Originally posted by mikadonovan
                  Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
                  what color is the toner?

                  maybe it blends with the furnitures.

                  Comment

                  • nmfaxman
                    Service Manager
                    Site Contributor
                    1,000+ Posts
                    • Feb 2008
                    • 1705

                    #10
                    Re: You know your day just went in the toilet when...

                    Originally posted by mikadonovan
                    Dispatch says "you need to go to customer A next. What's the problem? I ask. They say the toner bottle just exploded.
                    I was walking up to a Konica 6190, which loads toner from an upside down bottle, and the customer had just pulled the tab to release the toner.
                    I looked in horror as she grabbed the bottle and before I could say "Don't squeeze the" she gave it a hard squeeze and out came a huge cloud of toner.
                    I walked up and said "don't move let me get my vacume. Of course she was wearing white.
                    The day went downhill from there.
                    Why do they call it common sense?

                    If it were common, wouldn't everyone have it?

                    Comment

                    • coolbeer
                      Trusted Tech
                      • Jul 2011
                      • 100

                      #11
                      Re: You know your day just went in the toilet when...

                      Some years ago, when the sun shone everyday and I had more hair, I had a service call to an Army depot.
                      On arrival I was told to wait in reception, the next thing I saw was a very large smiley Sergant approching with a Nashua photocopier in his arms, platern cover pressed against his chest.

                      Unfortunately for him this was a liquid toner copier ( I said it was some years ago ), his trousers were somewhat darker in colour than his jacket and you could see exactly where he had come from down the corridor.

                      When I pointed this out to him and asked what he doing, he said, it was in a restricted area!

                      Strange this as when i next visited they took me straight through to the copier no problem.

                      Happy Days

                      Comment

                      • copymech
                        Trusted Tech
                        100+ Posts
                        • Sep 2011
                        • 196

                        #12
                        Re: You know your day just went in the toilet when...

                        I serviced a copier at a chemical desposal plant many years ago, when I arrived I told the gate guard where I needed to go and he pointed to a wharehouse. As I am working on the copier 3 men in full chemical hazard suits came and described the problem with the copier. I always wonder if I was supposed to be wearing a protective suit also. It was 15 years ago and I havnt been diagnosed with cancer yet.

                        Comment

                        • coolbeer
                          Trusted Tech
                          • Jul 2011
                          • 100

                          #13
                          Re: You know your day just went in the toilet when...

                          Hey Copymech, ever though of changing your aftershave !

                          Comment

                          • copymech
                            Trusted Tech
                            100+ Posts
                            • Sep 2011
                            • 196

                            #14
                            Re: You know your day just went in the toilet when...

                            Lol I never realized after all these years

                            Comment

                            • kyrenecopy
                              Trusted Tech
                              100+ Posts
                              • Apr 2012
                              • 205

                              #15
                              Re: You know your day just went in the toilet when...

                              You go to fix a machine at a explosives powder plant that makes det cord and dynamite and the first time there the girl in the office where the machine is at says to me: "If you hear the siren and see me running, try to keep up!" Thank you I think............
                              Testing 1-2-3, testing, testing. Is this thing on?

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