RTFM

[Akitu]

Something I find myself spouting more and more as I'm training a new technician. Figured it's been a while since it was said, anyone have any new RTFM stories to share?

Perfect spot for Paul to throw an ad in here as well, if you can't RTFM, then BTFM (Buy The Frickin' Manual).

[Debs1964]

Re: RTFM

I actually sent a stroppy email to my entire team a couple of weeks ago. Some days my phone goes almost non-stop with "how do I do this", "what's the part number for that" and "what does SCxxx mean". I've had people ask why they should save information that's been sent to them saying "that's what I'm there for" and been told that calling me is far quicker than looking in the manual (I have a good memory for numbers etc.). So my final line in the email was "if you need a part number, do what I do, RTFM!!"
Well, I am a redhead, what did they expect LOL

[nmfaxman]

Re: RTFM

I tell them I am not the shell answer man.
Look it up yourself or google it.

After a while I was charging a beer an answer. It stopped not long after.

[Akitu]

Re: RTFM

I tell them I am not the shell answer man.
Look it up yourself or google it.

After a while I was charging a beer an answer. It stopped not long after.

I like this idea, unfortunately I'm the only one in my office who partakes in the consumption of liquor-hol.

I actually sent a stroppy email to my entire team a couple of weeks ago. Some days my phone goes almost non-stop with "how do I do this", "what's the part number for that" and "what does SCxxx mean". I've had people ask why they should save information that's been sent to them saying "that's what I'm there for" and been told that calling me is far quicker than looking in the manual (I have a good memory for numbers etc.). So my final line in the email was "if you need a part number, do what I do, RTFM!!"
Well, I am a redhead, what did they expect LOL

Good with numbers? Preaching to the choir. Obsessive compulsive tendencies make for a very numeric life... No team here though, just a pair. Emails would be redundant, but then again so is repeating RTFM.

In an awesome double whammy, my trainee left his netbook filled with his manuals at a client's office two hours away... Guess I've no choice for now but to serve as the master manual.

[HP:guy]

Re: RTFM

I actually sent a stroppy email to my entire team a couple of weeks ago. Some days my phone goes almost non-stop with "how do I do this", "what's the part number for that" and "what does SCxxx mean". I've had people ask why they should save information that's been sent to them saying "that's what I'm there for" and been told that calling me is far quicker than looking in the manual (I have a good memory for numbers etc.). So my final line in the email was "if you need a part number, do what I do, RTFM!!"
Well, I am a redhead, what did they expect LOL

I'd start charging them for the info.

[fixthecopier]

Re: RTFM

Although i don't have the discipline to keep a list of numbers, I can sometimes remember what machine I used one of those in and have the girls pull up machine history.

[blackcat4866]

Re: RTFM

I think my posts speak for themselves. If the poster shows a lack of basic manual reading, he's got some reading to do before I'll answer. A profession service technician can be expected to buy/read his own manuals before asking for help. I can't stand a lazy tech.

I agree 110% =^..^=

[Mr Spock]

Re: RTFM

I think my posts speak for themselves. If the poster shows a lack of basic manual reading, he's got some reading to do before I'll answer. A profession service technician can be expected to buy/read his own manuals before asking for help. I can't stand a lazy tech.

I agree 110% =^..^=

Are you talking to me?? Well are you??

[JustManuals]

Re: RTFM

Something I find myself spouting more and more as I'm training a new technician. Figured it's been a while since it was said, anyone have any new RTFM stories to share?

Perfect spot for Paul to throw an ad in here as well, if you can't RTFM, then BTFM (Buy The Frickin' Manual).

This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


Paul@justmanuals.com

[blackcat4866]

Re: RTFM

Are you talking to me?? Well are you??

Of course not ... thanks for the laugh. =^..^=

[nmfaxman]

Re: RTFM

I think my posts speak for themselves. If the poster shows a lack of basic manual reading, he's got some reading to do before I'll answer. A profession service technician can be expected to buy/read his own manuals before asking for help. I can't stand a lazy tech.

I agree 110% =^..^=

I agree, a professional spends their time to learn the profession.
A rookie or a DIODE uses others to make their paycheck. (A DIODE is a small component that only works one way.)
A rookie, I will guide where to find and use the info.
A seasoned tech is just being lazy, illiterate or just trying to f*$K your numbers. ( Depending on independent or dealer tech.)

With today's technology, information is a couple of clicks away. (GOOGLE)
This site is the best for common repairs from literate techs looking for the odd crap.

[JR2ALTA]

Re: RTFM

Manuals for troubleshooting? Mostly a waste of time.

I use them for disassembly guides and pinouts only (and rarely)



The manual says "jam code xxxx relevant parts sensor, clutch, main board"

duuhh

With Konica's I am on knowledge base 5 times a week, that's where the real answers are.


Here at CTN too, most good techs only get stumped after doing all the basics and that's all the manual is the basics.

[Shadow1]

Re: RTFM

It's called Google-Fu, but unless you've memorized every part number in the IPB and all the P-to-P pinouts you still need a manual.

[vincent64]

Re: RTFM

When I was at the old place, used to get calls like that on Sharp stuff, one of the few, that was mostly sharp trained, did not happen much, but it did happen from a couple of techs more often then others, now that I am at a different dealer, and just Toshiba, I find myself hitting the service books a bit more, more and different codes, and if needed how to take it apart, on some of the newer stuff, but I got a new phone a couple weeks ago, Motorla Razar M, love it, was able to install Adobe reader on it, and 3 of the most used handbooks on there, there is service manuals and service handbooks, the handbooks are wherre the codes and trouble shooting stuff is, its great for looking up a code real quick, and is faster then the netbook boot up too, and since there is just 2 of us, I dont realy have the luxury of calling my fellow tech nor he me, now if we hit a brick wall with a strange one, we will give a ring to the other, just to brain storm...they call them smart phones, naw, just how you use them.

[blackcat4866]

Re: RTFM

Manuals for troubleshooting? Mostly a waste of time.

I use them for disassembly guides and pinouts only (and rarely) ...

I'm certainly glad that you have a better memory than me, an I suspect a much smaller population of machines. When you're dealing with 14 manufacturers and 247 unique models, I seriously doubt that you could retrieve jam codes, trouble codes, component locations, part numbers, all the various simulations and adjustments all from memory. OK Konica Minolta, what about the others? =^..^=