RTFM

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22999
    #16
    Re: RTFM-Excuses?

    So what excuses have you heard for not looking it up the information one's self?

    -I don't have that manual. (so get one.)
    - ... but you already know the answer ...
    -It's out in the car (also fill as needed: in the house, in the shop, eaten by the dog, etc.).
    -It's more efficient if you just tell me (more efficient for you maybe ... who's going to do my calls while I'm doing yours?)
    -but it's in your database ... (I've incorporated thousands of records from other techs/other sources)
    -I don't have the time. ( ... and I do?)

    I'll make the time for someone making a reasonable attempt.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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      • JR2ALTA
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2010
        • 2030
        #17
        Originally posted by blackcat4866:343757
        Originally posted by JR2ALTA
        Manuals for troubleshooting? Mostly a waste of time.

        I use them for disassembly guides and pinouts only (and rarely) ...
        I'm certainly glad that you have a better memory than me, an I suspect a much smaller population of machines. When you're dealing with 14 manufacturers and 247 unique models, I seriously doubt that you could retrieve jam codes, trouble codes, component locations, part numbers, all the various simulations and adjustments all from memory. OK Konica Minolta, what about the others? =^..^=
        only three manufacturers. jam codes are almost always spelled out in the maintenance mode. as well as service codes.

        as far as part numbers go, sure i need a manual my post was "for troubleshooting..."

          Comment

          • atwageman
            Trusted Tech

            Site Contributor
            100+ Posts
            • Jun 2007
            • 124
            #18
            Re: RTFM

            Only exception I've made in recent memory in helping someone who didn't read the manual, was becaue their company car with all their shit in it was stolen. So I helped him until the company issued him a new laptop and manuals.

            Other area I won't help either is tools. I NEVER let anyone borrow so much as a screwdriver. Besides document imaging equipment, I work on small to very large scale mailroom equipment. The range of hand tools we have to have is rather large......Needless to say, I'm envious of you guys and gals that can get by with just a #2 phillips and 5.5mm nutdriver and small bag to carry it in. LOL.

            I've hung a few techs out to dry by not letting them borrow a tool or use me as their manual. It's the only way some will learn. Most do learn, and spend their own money to earn their paycheck.

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