Have you ever had one of those weeks, when there has been nothing wrong with the m/c's you're fixing, but outside factors
Had a Biz C220 this week, the customer complained that it "was slowing down & had stopped completely"...on arrival i discovered that they couldn't print or scan, i asked if this was the only printer they were having problems with, they said yes, so after checking various things, i told them i could definately say it was the copier at fault, so they phoned their IT,as they were on the phone to him, someone else discovered another printer wasn't working,...... after checking behind the copier, i discovered that someone had unplugged the network switch
i've had 2 different customers that were complaining that their m/c's were faxing intermittently, both times, more than one person had problems, both times the people in each company were trying to fax the same number, guess what...it was the faxes at the other end not working
Had another customer whose finisher was intermittently stapling, after investigation, it was only happening from one PC... the operator didn't know how to do it properly
Finally i had a franking m/c that the customer couldn't download funds on to, after talking them through trouble shooting on the phone, including telling them to plug it into their fax line & try it, i had to go round....& discovered it shared their fax line, which they failed to tell me & it was a faulty line...
at least it makes a change from cleaning optics & changing rollers
Had a Biz C220 this week, the customer complained that it "was slowing down & had stopped completely"...on arrival i discovered that they couldn't print or scan, i asked if this was the only printer they were having problems with, they said yes, so after checking various things, i told them i could definately say it was the copier at fault, so they phoned their IT,as they were on the phone to him, someone else discovered another printer wasn't working,...... after checking behind the copier, i discovered that someone had unplugged the network switch
i've had 2 different customers that were complaining that their m/c's were faxing intermittently, both times, more than one person had problems, both times the people in each company were trying to fax the same number, guess what...it was the faxes at the other end not working
Had another customer whose finisher was intermittently stapling, after investigation, it was only happening from one PC... the operator didn't know how to do it properly
Finally i had a franking m/c that the customer couldn't download funds on to, after talking them through trouble shooting on the phone, including telling them to plug it into their fax line & try it, i had to go round....& discovered it shared their fax line, which they failed to tell me & it was a faulty line...
at least it makes a change from cleaning optics & changing rollers
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