MORONS

[CopyCat-AAA23]

Re: MORONS

You just have to love some customers. One calls me up and goes on and on because his machine will not print. Trouble shooting:

End User: My printer is getting toner errors AGAIN!! The tech was just out a week ago and he swapped toners around from machine to machine and now I'm getting toner errors again.

Me: Sir, I show that I shipped you out new toner. Did you install it?

End User: Yes I did. ( now we are getting to the truth...) I forgot to pull the tabs off and put it in the machine with them on.

Me: I see. It will not work like that.

End User: No, it didn't. So I took the toner out, pulled the tabs off, put it back in and now I'm getting toner errors.

Me: Sir, the toner is ruined.

End User: No, it couldn't be. There is something wrong with the machine. It has something to do with what the tech did. Send someone out now.

Me: I will have your service tech call you.

Service Tech: Sir, you have ruined your toner cartridge. You are going to have to get another one.

The machine is under a maintenance agreement (not for much longer). I could have easily charged him for the second toner since it was customer neglect, but being the nice gal that I am, he got another tube of $140 something dollar toner (parting gift) with specific instructions on pulling the tab off.

[CopyCat-AAA23]

Re: MORONS

And just this week we had another

End User: "MY COPIER WILL NOT POWER UP"

Us: "Is it plugged in?"

End User: "WELL OF COURSE IT I....... oops."

[CopyCat-AAA23]

Re: MORONS

I have to share this one. I would not dare call this man a moron though. He was such a cute little old man and I was pretty new to my Parts/Service position. He brings his printer in for a shop repair and I'm checking him in:

Customer: (Panicked and Pitiful) It's not working, and I really need it. Can you fix it?

Me: What seems to be the problem with it sir?

Customer: Well it stopped printing and this part popped out of it... (holds out his hand with the stray part)

Me: (Inspecting it closely) Sir, I believe what you have there is a ponytail ring. (showing him the identical one that is holding my hair up)

Customer: (Nervously and panicked still) Oh no, no, no. No one would have one of those around my house. My wife passed two years ago and no one comes around. This is a part that popped off of that machine and then it stopped working.

Me: Yes sir. I will have the tech take a look at your machine and give you a call with the estimated repairs. I will tape this part to the machine so they will know what came out of it.

Customer: OH THANK YOU SOOOO MUCH!!

lol... bless his heart. <3 Can't remember what was wrong with it, but it didn't have anything to do with the ponytail ring.

[blackcat4866]

Re: MORONS

I worked on an inkjet for one of our salesman, on one occasion. It was jamming.

It took about 10 seconds to fix. I turned it upside-down and shook it. Out dropped a 16mm diameter plastic tire with a Mustang logo on it.

Before he had a chance to ask about it, I asked him if he found the missing tire for his '64 Mustang model. He responded "No ... how did you know I was missing one?" =^..^=

[nmfaxman]

Re: MORONS

In some cases I tend to call some people less-ons.
They are so stupid they don't qualify to be morons.

I have the machine gutted and someone walks up and says"Are you working on the machine?"

I look up and say no, I just felt like playing with tinker toys in front of your copier.

[Kidaver]

Re: MORONS

I have a customer...she is a very nice later that works for a local charity...but she's a bit on the slow side...she calls our dispatcher asking for a password for her machine...dispatcher gives the password to her but it's not the one she needs....so I stop by since I have a pretty good idea what the issue is and I have another call nearby....this lady is notorious for changing her main email account password so I'm sure the issue her scan to email isn't working.....so show up and sure enough that is it....she had lost her notes from the last time I taught her how to change this in the command center....so I load up the command center and put in her new password for her.....doesn't work...try the old password...doesn't work...so I'm questioning her if maybe it's another password...then she remembers that the tech at her email service changed her password to 87654321 so that she could log in and reset it to the new one....she had forgotten to do that......