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Re: anal customers
I don't think I've ever had a speed problem like that.
But I have had people that don't know how paper types are classified try to claim that 100 lb card stock was supposed to feed through a machine that was rated at 68 lb tops like that one and had to show them the spec page from the service manual.
Crap, that was a long sentence, sorry about that!Comment
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Re: anal customers
I've found a sensible solution to the paper weight issue, that is understandable for most endusers. I have a pocket sized gram scale and a nifty spreadsheet.
The universal measure for most media is grams per meter squared. So weight your suspect piece of paper in grams, select the paper size from 100 standard paper sizes, and the spreadsheet tells you how many g/m2. Then you can compare it to the machine spec sheet. Maybe even leave the customer a copy of the spec sheet.
Is the spreadsheet still out here somewhere ... yes, here it is:If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: anal customers
If only all of us could live in your world of pure imagination:
or would you prefer the slightly more ... psychotic variation on the same theme:
I prefer the Gene Wilder version. He's quite charming, yet just as delusional at the Johnny Depp character. "What we'll see will defy explanation."
You're right. Paper probably has nothing to do with the printing process.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: anal customers
give me gene wilder any day. There is a story that he doesn't talk about that film but a mum or mom (for the Americans on here
) saw him in a grocery store and spoke to him about the film as the daughter was there and he did have a chat with the daughter which is a very nice thing as he's a bit of a recluse by all accounts now.
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Re: anal customers
This interview took place 13 June 2013. I hope I'm just as sharp when I'm 80.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: anal customers
With all due respect, a lot of us don't repair machines owned by MENSA like you apparently do, so our customers have their own needs and beliefs that cause them to not understand the spec sheets as given. So unlike you, paper weights and types are a problem the rest of us run into from time to time.
Also, your spelling sucks. There is supposed to be an apostrophe in all of these words: Don't, I've, and Shouldn't. Try harder, you imbecile.Comment
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Re: anal customers
I have been working on copiers for more than 40 years. I remenber the days of the paper pirates. A maintenance customer who had purchased paper for a while would call with a copy quality problem. I would take a couple of dozen sheets of OEM paper with me to the call. If the machine made good copies on my paper, I would show the customer the difference between the two papers. It would be a charge for me to adjust the machine to the paper they were using. There would be no guarantee that it would continue to work when they opened another package of paper. They quickly found that cheap paper was actually costing them more.Comment
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