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Mystic Crystal Revelations -
Re: Must-have specialty tools and parts for a tech
A switch isolates network traffic. When a computer is sending print data (or whatever), the switch learns which port it is connected to, and the copier's port. That traffic is then invisible to the other ports.
A hub, on the other hand, broadcasts that traffic to all the ports on it, so you can connect your laptop to see what is being sent and received.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Must-have specialty tools and parts for a tech
Funny you should ask.
I just did a few days ago. I captured a print stream to identify that a vendor specific driver was in use (Canon UFR), when the customer was positive they were outputting generic PostScript. In all fairness, the app that was using it was maintained by a third party vendor who was not exactly forthcoming with their methods. No brand, other than Canon, could have possibly used the data.
We wouldn't have had a proverbial leg to stand on without that proof, and would have likely lost a 54 machine deal.
I also do captures when trying to troubleshoot issues with enabling products, such as fax servers, scanning apps, print tracking, and so on.
The information contained in those data streams will tell you just what is going on - the hard part is interpreting just what they are trying to say.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Must-have specialty tools and parts for a tech
Actually, miniraw (for Port 9100) and minilpd (for LPR) work quite well. They are both free, quite small, and require no installation. You spoof the printer's IP address, and plug your notebook in its place.
Also, on Ricoh family machines (Ricoh, Savin, Gestetner, and Lanier), you can use "Card Save Mode", which will write the print data to an SD card.
The only disadvantage in these methods is that you won't see all the other commands, signals, and timestamps that you get with Wireshark, although you don't normally need that much detail.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Must-have specialty tools and parts for a tech
Soft skills!!!
In order to deal with those customers that get out of bed cursing you, and your tools!
For IT-
Multi use crimper. (For RJ 11, and 45)
Punch Down tool with 110, and 66 blade
Extra Ethernet, and phone cable (precrimped)
RJ 11 and 45 connectors
Toner Probe
Cable tester
Laptop
a basic knowledge of active directory.
A basic knowledge of DOS Networking Commands
Cd's with various apps, and solutions. (Never insert a usb stick into an infected computer)
For copiers:
Set of magnetic screwdrivers
Roller cleaning solution (for feed, and pickup rollers)
Flashlight
Needle nose pliers
Tweezers
Anti-static wristband
wypall dust wipes, and cleaning wipes
Canned air
Vacum (No need to carry it with you. Your employer should provide one)
Voltage meter
E clip wrench!!!!!!
Laptop with Service, and Parts manuals.
" " with NAVI and SST for canon machines. (If ever used)
******PATIENCE*****Last edited by Jaycat718; 12-16-2013, 06:13 AM.Comment
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Re: Must-have specialty tools and parts for a tech
Really funny some of you should talk of packet capture and scan to e-mail.
One of my calls this past week is dealing with send to e-mail from an MFP that
"all of a sudden quit working"; Been pulling my hair out with Kyo and AT&T for a bit -
I've thrown pretty much everything I have at it too and this 3101 error amongst a
few more are keepin me on my feet to say the least, just cant get it to go through.
So knowing exactly why scans are getting rejected is the question. We didn't build
their network which adds even more unknowns but it all boils down to networking basics,
I s'pose.
Maybe we should upgrade them to an app-enabled machine and put "Pinpoint scan" on it,
eliminating the ISP (Shall I get a petition going? haha) - It's a cool little app I got to install
and play with on another call this past week.
I guess part of tomorrow will be spent finding out why they've got 2 DSL modems, it's a
new one to me. Another thread, another time.Last edited by BHRLC; 12-16-2013, 03:15 PM.Comment
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Re: Must-have specialty tools and parts for a tech
Since you are dealing with AT&T, they are probably the problem. AT&T blocks all port 25 SMTP. They also block most of the other SMTP ports to any server except theirs. AT&T requires SMTP over SSL on their servers. If the MFP does not support SMTP over SSL, you can't send. If the MFP supports SMTP over SSL but the MFP's certificate has expired, you cannot send until you update the certificate.Comment
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Re: Must-have specialty tools and parts for a tech
A HEADLAMP!
...so you can work in the deep, dark, recessed bowels of ANY machine...hands-free of course!
REACH FOR THE STARS!!!
Konica Minolta Planetariums!
https://www.konicaminolta.com/planet...gma/index.htmlComment
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Re: Must-have specialty tools and parts for a tech
For what I do I need a ES 1000 and loope.Color is not 4 times harder... it's 65,000 times harder.
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.Comment
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Re: Must-have specialty tools and parts for a tech
$3 from harbor freightA HEADLAMP!
...so you can work in the deep, dark, recessed bowels of ANY machine...hands-free of course!
Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.Comment
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Re: Must-have specialty tools and parts for a tech
Make sure to get a decent loope, too. The lens from a Ricoh IPU looks like it should work, but it actually doesn't work worth a crap.
On a lighter note, I've found a rechargeable area lamp quite useful, although not absolutely necessary. Rechargable area light.jpgComment
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Re: Must-have specialty tools and parts for a tech
Oh... well... we tried EVERYTHING *except* the certificate thing. I'm smacking myself right now.
We had to set up a forwarding e-mail for the customer to bounce e-mails off of to his address.
Why didn't the Kyo techs say anything about a certificate? arrrgh
Anyways, customer is happy.
Loving the rest of the thread, guys.
Now to find some good apps for this iphone boss got me
It looks like there's some handy ones out there so far, like Fring and Dell's trouble code app
and of course Kyo's mobileprint and airprint, cool stuffComment
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