Tuesday I was sooo busy.I was trying to get caught up because I was going to be off Wednesday.I was a little irked about getting an off base call at this customers that none of us like. It was a bizhub 501 with a C-4101 code. I looked it up and saw it was for the polygon. Went to customers and she described the loud wine it made before coding. I reset and rebooted, and it coded. I left and went to shop to get stuff for another call and noone was there to report this too, so I went on my way. Shop calls me an hour and a half later. Customer is on phone wanting their machine fixed or a loaner brought out. I call service manager and dump it in his lap.
Had a great day off.
Come back, bizhub 501 is at shop. Customer bitched about getting a 350 for a loaner. I stop by the customers about midday looking for a lost ticked and they were bitching about where their machine was. Printhead came in hours later, they put it in and get it on the truck and leave to take it back, the service manage and delivery guy. About an hour later they come back. Service manager walks in with a look on his face and says "Well, that didn't go very well."
What happened??
We tipped the machine over. It hit the sidewalk.
Then the little asshole that everyone hates at that place came running out throwing a fit. The manager tried to bullshit him and claim he caught it, but the guy ran back in and watched the security tape and saw it go completely over. They brought it back, and surprisingly,it is not very damaged, just an adf issue. We all had a great time laughing and making fun of him, as he is the bosses brother, and can do no wrong.
Feel like I dodged a bullet on that, but then again I am so dedicated to my profession, I would have dove under the copier to save it, sacrificing my body, and possibly receiving the Medal of Toner.
Had a great day off.
Come back, bizhub 501 is at shop. Customer bitched about getting a 350 for a loaner. I stop by the customers about midday looking for a lost ticked and they were bitching about where their machine was. Printhead came in hours later, they put it in and get it on the truck and leave to take it back, the service manage and delivery guy. About an hour later they come back. Service manager walks in with a look on his face and says "Well, that didn't go very well."
What happened??
We tipped the machine over. It hit the sidewalk.
Then the little asshole that everyone hates at that place came running out throwing a fit. The manager tried to bullshit him and claim he caught it, but the guy ran back in and watched the security tape and saw it go completely over. They brought it back, and surprisingly,it is not very damaged, just an adf issue. We all had a great time laughing and making fun of him, as he is the bosses brother, and can do no wrong.
Feel like I dodged a bullet on that, but then again I am so dedicated to my profession, I would have dove under the copier to save it, sacrificing my body, and possibly receiving the Medal of Toner.
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