OOPS...

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714

    #1

    OOPS...

    Tuesday I was sooo busy.I was trying to get caught up because I was going to be off Wednesday.I was a little irked about getting an off base call at this customers that none of us like. It was a bizhub 501 with a C-4101 code. I looked it up and saw it was for the polygon. Went to customers and she described the loud wine it made before coding. I reset and rebooted, and it coded. I left and went to shop to get stuff for another call and noone was there to report this too, so I went on my way. Shop calls me an hour and a half later. Customer is on phone wanting their machine fixed or a loaner brought out. I call service manager and dump it in his lap.

    Had a great day off.

    Come back, bizhub 501 is at shop. Customer bitched about getting a 350 for a loaner. I stop by the customers about midday looking for a lost ticked and they were bitching about where their machine was. Printhead came in hours later, they put it in and get it on the truck and leave to take it back, the service manage and delivery guy. About an hour later they come back. Service manager walks in with a look on his face and says "Well, that didn't go very well."

    What happened??

    We tipped the machine over. It hit the sidewalk.

    Then the little asshole that everyone hates at that place came running out throwing a fit. The manager tried to bullshit him and claim he caught it, but the guy ran back in and watched the security tape and saw it go completely over. They brought it back, and surprisingly,it is not very damaged, just an adf issue. We all had a great time laughing and making fun of him, as he is the bosses brother, and can do no wrong.

    Feel like I dodged a bullet on that, but then again I am so dedicated to my profession, I would have dove under the copier to save it, sacrificing my body, and possibly receiving the Medal of Toner.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
  • Tonerbomb
    AutoMajical Resolutionist

    Site Contributor
    2,500+ Posts
    • Feb 2005
    • 2589

    #2
    Re: OOPS...

    I hereby recommend "Fix the Copier" for the Medal of Toner!!!!!!!!!!!!!!!!!!!!!!!!
    Mystic Crystal Revelations

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37289

      #3
      Re: OOPS...

      Originally posted by Tonerbomb
      I hereby recommend "Fix the Copier" for the Medal of Toner!!!!!!!!!!!!!!!!!!!!!!!!
      I second that nomination.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22997

        #4
        Re: OOPS...

        What a day. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714

          #5
          Re: OOPS...

          On my way to work, I bought the manager a "Butterfingers" bar and left it at his desk.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

          Comment

          • ZOOTECH
            Senior member of CRS

            Site Contributor
            2,500+ Posts
            • Jul 2007
            • 3375

            #6
            Re: OOPS...

            Originally posted by fixthecopier
            On my way to work, I bought the manager a "Butterfingers" bar and left it at his desk.
            Classic!!!
            "You can't trust your eyes, if your mind is out of focus" --

            Comment

            • KenB
              Geek Extraordinaire

              2,500+ Posts
              • Dec 2007
              • 3944

              #7
              Re: OOPS...

              Originally posted by Tonerbomb
              I hereby recommend "Fix the Copier" for the Medal of Toner!!!!!!!!!!!!!!!!!!!!!!!!
              Me 2!!!!!!!
              โ€œI think you should treat good friends like a fine wine. Thatโ€™s why I keep mine locked up in the basement.โ€ - Tim Hawkins

              Comment

              • RRodgers
                Service Manager

                1,000+ Posts
                • Jun 2009
                • 1947

                #8
                Re: OOPS...

                Originally posted by fixthecopier
                Tuesday I was sooo busy.I was trying to get caught up because I was going to be off Wednesday.I was a little irked about getting an off base call at this customers that none of us like. It was a bizhub 501 with a C-4101 code. I looked it up and saw it was for the polygon. Went to customers and she described the loud wine it made before coding. I reset and rebooted, and it coded. I left and went to shop to get stuff for another call and noone was there to report this too, so I went on my way. Shop calls me an hour and a half later. Customer is on phone wanting their machine fixed or a loaner brought out. I call service manager and dump it in his lap.

                Had a great day off.

                Come back, bizhub 501 is at shop. Customer bitched about getting a 350 for a loaner. I stop by the customers about midday looking for a lost ticked and they were bitching about where their machine was. Printhead came in hours later, they put it in and get it on the truck and leave to take it back, the service manage and delivery guy. About an hour later they come back. Service manager walks in with a look on his face and says "Well, that didn't go very well."

                What happened??

                We tipped the machine over. It hit the sidewalk.

                Then the little asshole that everyone hates at that place came running out throwing a fit. The manager tried to bullshit him and claim he caught it, but the guy ran back in and watched the security tape and saw it go completely over. They brought it back, and surprisingly,it is not very damaged, just an adf issue. We all had a great time laughing and making fun of him, as he is the bosses brother, and can do no wrong.

                Feel like I dodged a bullet on that, but then again I am so dedicated to my profession, I would have dove under the copier to save it, sacrificing my body, and possibly receiving the Medal of Toner.
                How many days did it take to get the part?!?!
                Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                Comment

                • fixthecopier
                  ALIEN OVERLORD

                  2,500+ Posts
                  • Apr 2008
                  • 4714

                  #9
                  Re: OOPS...

                  Originally posted by RRodgers
                  How many days did it take to get the part?!?!
                  ordered late Tuesday, had it Thursday afternoon.

                  The bitchy customer thinks we need to drop everything for them whenever they call. They have a total of 2 copiers and we hate them. I think one time I told them our competitor sells the same brands.
                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                  Comment

                  • copyman
                    Owner / Technician

                    Site Contributor
                    2,500+ Posts
                    • Sep 2005
                    • 4612

                    #10
                    Re: OOPS...

                    What I dont understand it why a machine would be brought back to shop to replace the laser? This is setting up for a disaster to happen. If they are intitled to a loaner bring them a small loaner until part comes in then do work at their shop.

                    Personally I would not want an account like you describe. When contract comes up for renewal tell them it will not be renewed but offer to do work on a per call & parts basis. If they dont want that let someone else deal with them!

                    I have weeded out all my "asshole" accounts.

                    Comment

                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714

                      #11
                      Re: OOPS...

                      Originally posted by copyman
                      What I dont understand it why a machine would be brought back to shop to replace the laser? This is setting up for a disaster to happen. If they are intitled to a loaner bring them a small loaner until part comes in then do work at their shop.

                      Personally I would not want an account like you describe. When contract comes up for renewal tell them it will not be renewed but offer to do work on a per call & parts basis. If they dont want that let someone else deal with them!

                      I have weeded out all my "asshole" accounts.

                      Wasn't my call. I change lasers all the time on site. My guess is the customer was bitching about no room for 2 machines. Only time I ask for a machine to be pulled is when I just give up and don't know what else to do.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                      Comment

                      • copyman
                        Owner / Technician

                        Site Contributor
                        2,500+ Posts
                        • Sep 2005
                        • 4612

                        #12
                        Re: OOPS...

                        That makes sense if they didn't have the room. My contracts state a loaner will be provided if machine will be down more then a day. I bring them a small basic copier to use. Once again if that isn't good enough for them they can switch to a big company and pay 2 times what they pay me.

                        Comment

                        • RRodgers
                          Service Manager

                          1,000+ Posts
                          • Jun 2009
                          • 1947

                          #13
                          Re: OOPS...

                          Originally posted by copyman
                          What I dont understand it why a machine would be brought back to shop to replace the laser? This is setting up for a disaster to happen. If they are intitled to a loaner bring them a small loaner until part comes in then do work at their shop.

                          Personally I would not want an account like you describe. When contract comes up for renewal tell them it will not be renewed but offer to do work on a per call & parts basis. If they dont want that let someone else deal with them!

                          I have weeded out all my "asshole" accounts.
                          2 days and they brought the machine back to the shop?!?! WOW.
                          I have to agree, time for them to bounce.
                          Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                          Comment

                          • fixthecopier
                            ALIEN OVERLORD

                            2,500+ Posts
                            • Apr 2008
                            • 4714

                            #14
                            Re: OOPS...

                            Originally posted by RRodgers
                            2 days and they brought the machine back to the shop?!?! WOW.
                            I have to agree, time for them to bounce.
                            They still don't make #1 on our most hated customer list.

                            That goes to an asshole who runs a small construction company about 30 minutes south of town.
                            Shop sold him a bizhub 25 color mfp.
                            Within 2 months they had that code on the display. The code you get if you try to copy some $20 bills.
                            They denied it and bitched til Konica replaced it.
                            Everytime the ass would call the shop he would be rude and yell at the girls answering the phone.

                            I got involved when I was sent to work on his designjet 500
                            It just needed a cover switch. He had bought it used, owned it for over a year and whined about having to pay for the repair.
                            He whined about waiting for the part.
                            He bought a 300 ft roll of paper, then called and bitched about his plotter jamming.
                            I tried to explain that the diameter of the roll cannot be larger that the spindle.
                            He argued and said it had worked before.
                            He whined about having to pay more for smaller rolls.
                            He wouldn't sign tickets.
                            He would refuse to pay his bills.

                            I still had an open ticket on his plotter. I broke one of the clips that holds the front covers on, had ordered new ones and never went back. Every day for maybe 8 months, that call would be attache top of my schedule, unfinished. The manager finally told me to clear the top of my schedule of old tickets, like refused est, waiting approval ect. On his ticket I wrote...

                            "I am not going back. The customer is a complete asshole who is rude to our employees and doesn't pay his bills. I refuse to work for him."

                            Next morning I was expecting my manager to tell me to rewrite my ticket, as I have in the past been know to express the truth about customers on service tickets. To my surprise, she sent it through as written, that is how much she despises the guy.
                            The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                            Comment

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