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At least 50% of IT is a solution looking for a problem. -
Inauguration to the "AI cancel-culture" fraternity 1997...
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Re: Lazy ass techs....
So EmujoWhat is a mud fence?What is water made of? What causes dark copies?How come this copier jams paper? Does the sun circle the earth?What is gravity?Wish you could help me.Comment
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Re: Lazy ass techs....
Now that's a normal sequence of questions. I always for a few seconds ponder "why do I care ... " before formulating the first volley of smart-ass responses.
You forgot "Why is paper white?" =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Lazy ass techs....
There is always the question "Who were you calling?"Comment
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Re: Lazy ass techs....
Since I used Bob in last post will use him again
Do you work with other reps like this
Manager calls asking to you go with Bob on call he has been having problems with
When you arrive somehow the customer thinks you are going to have a magic wand to wave and machine will be fixed
Ask customer give me few minutes and will see what I can do
Customer responds Bob said he had explained the issue to you
Want to respond ok Bob explained issue then why cant he fix it
You do manage to fix machine two weeks later customer calls in and you receive call form Bob that this customer has called back and when can you assist him no matter what the issue maybe this time
Or you work on machine and find the issue but for some reason unable to fix that visit
Somehow Bob get released from it and you are responsible for it
Seems as if I touch or even look at a machine it is mine for ever and everComment
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Re: Lazy ass techs....
One thing to try, at the end of the day, check the call log on your cell phone. Make a report of the time you spent talking to other techs who have called you during the day call you for assistance. Include in the report the time of the call, who called, how long the call was, and what customer had to wait for you to finish the call in order to finish their machine. You will soon see your effeciency rating going up and lazy ass's rating going down.Comment
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Re: Lazy ass techs....
I've talked to this Bob many times. He goes around to every tech in the office asking the same question. Most often Bob get's the same answer from everybody "Damn. It sucks to be you. Thats a four hour operation. You've got to strip it to the back frame ... " and on and on. Undeterred Bob finds someone else to ask, cause he's just not going to try the hard fix. It's just got to be something easier.
Two weeks later I find the call on my board. "Just send blackcat. He knows what to do." Gee, thanks.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Lazy ass techs....
I like that response - there are a couple techs that call me for help and say "I've checked this and that", and I find out later they have done nothing I've suggested. BTW, I hate 'Bob' too."You can't trust your eyes, if your mind is out of focus" --
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Re: Lazy ass techs....
This is really quite funny, the guy I've referred to several times in this thread REALLY IS called Bob
There are 10 types of people in this world, those who understand binary maths and those who don'tComment
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Re: Lazy ass techs....
After spending much time helping these "Bob's", I simply don't answer the phone for them anymore. If they can't be bothered with PM's, service/parts manuals, or firmware I can't be bothered with giving them the same freaking answers for the same freaking problems everyday. I am not the help desk, I'm just another toner suckin screwdriver jockey.\m/><\m/Comment
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