Lazy ass techs....

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714
    #61
    Re: Lazy ass techs....

    I will be at a call that others have been to, the customer will bring up an issue that they say they brought up to the previous guy and say "He said he was going to look something up and get back with me." I ask if they signed the ticket. "Yes" is always the answer, then I laugh and inform them that they have been long forgotten about.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22997
        #62
        Re: Lazy ass techs....

        Originally posted by fixthecopier
        I will be at a call that others have been to, the customer will bring up an issue that they say they brought up to the previous guy and say "He said he was going to look something up and get back with me." I ask if they signed the ticket. "Yes" is always the answer, then I laugh and inform them that they have been long forgotten about.
        Slight variation on that theme. Our techs say: "I'm ordering a part.", and then they show their call complete. Three or four weeks later the enduser calls back. When I get the call the first question is always: "Did you bring that part?", and my response: " ... duh, what part?". And of course there is no record of needing a part on any of the recent calls. If I was a little more vindictive, I would drag the tech back with me to explain why they never ordered any part.

        In the end, though, my job is to smooth out the rough spots, not assigning of blame. It doesn't take long for endusers to figure out which techs they don't want coming back, and they don't hesitate to say so.

        If there was only one concept I could impart to all the new techs out there, it would be what my first manager, Dennis, taught me early on. "Who said you could just quit when you didn't find an answer right away? I'm just going to keep sending you back as many times as it takes to get it done right, so save yourself some embarrassment and do it right sooner than later." Once I learned that, things got a lot better. =^..^=
        Last edited by blackcat4866; 10-25-2014, 08:24 PM.
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

          Comment

          • fixthecopier
            ALIEN OVERLORD

            2,500+ Posts
            • Apr 2008
            • 4714
            #63
            Re: Lazy ass techs....

            Originally posted by blackcat4866

            If there was only one concept I could impart to all the new techs out there, it would be what my first manager, Dennis, taught me early on. "Who said you could just quit when you didn't find an answer right away? I'm just going to keep sending you back as many times as it takes to get it done right, so save yourself some embarrassment and do it right sooner than later." Once I learned that, things got a lot better. =^..^=

            Kind of reminds me of the saying "The reason a lot of people don't answer the door when opportunity knocks is because it's dressed in work clothes."
            The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

              Comment

              • atwageman
                Trusted Tech

                Site Contributor
                100+ Posts
                • Jun 2007
                • 124
                #64
                Re: Lazy ass techs....

                A few weeks back, I had to let a tech borrow my soldering iron because his died. Ok, no problem. I got a call this saturday morning at 2am from same tech wanting to borrow mine again and wanted me to bring it to him. He still hasn't gone out and bought a new one.

                I said sure no problem. You need to call the boss first and make sure he is gonna pay my overtime because of your ineptitude. Yes I really called him inept. I hung up on him and proceded to wait for the boss to call.

                Boss as called about an hour later, pissed off at the other tech. I got a couple hours of OT.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22997
                    #65
                    Re: Lazy ass techs....

                    As far as I'm concerned you were charitable. I would have just said "Hell No. I am not your f****** mother! Go buy a soldering iron yourself like a real employed adult. And the next time feel free not to tell me about it." =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 37305
                        #66
                        Re: Lazy ass techs....

                        Originally posted by atwageman
                        A few weeks back, I had to let a tech borrow my soldering iron because his died. Ok, no problem. I got a call this saturday morning at 2am from same tech wanting to borrow mine again and wanted me to bring it to him. He still hasn't gone out and bought a new one.

                        I said sure no problem. You need to call the boss first and make sure he is gonna pay my overtime because of your ineptitude. Yes I really called him inept. I hung up on him and proceded to wait for the boss to call.

                        Boss as called about an hour later, pissed off at the other tech. I got a couple hours of OT.
                        Originally posted by blackcat4866
                        As far as I'm concerned you were charitable. I would have just said "Hell No. I am not your f****** mother! Go buy a soldering iron yourself like a real employed adult. And the next time feel free not to tell me about it." =^..^=
                        I have at least three soldering irons. One in my tool kit. One on my work bench. One in my car. I might have one at home also but I am not sure. I purchased all of them. With the exception of the toner vacuum, all the tools I use in the field are mine. If someone wants to borrow the one on my bench, they better have it back by the time I get back to the shop.

                          Comment

                          • Lagonda
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Aug 2008
                            • 1649
                            #67
                            Re: Lazy ass techs....

                            I never lend any of my tools to anyone. This was a quality spring hook one of the knuckle dragging meat heads we seem to employ handed in and asked for a new one. And that's why I don't lend mine.



                            20141027_151306.jpg
                            At least 50% of IT is a solution looking for a problem.

                              Comment

                              • theengel
                                Service Manager

                                1,000+ Posts
                                • Nov 2011
                                • 1784
                                #68
                                Re: Lazy ass techs....

                                Originally posted by atwageman
                                A few weeks back, I had to let a tech borrow my soldering iron because his died. Ok, no problem. I got a call this saturday morning at 2am from same tech wanting to borrow mine again and wanted me to bring it to him. He still hasn't gone out and bought a new one.

                                I said sure no problem. You need to call the boss first and make sure he is gonna pay my overtime because of your ineptitude. Yes I really called him inept. I hung up on him and proceded to wait for the boss to call.

                                Boss as called about an hour later, pissed off at the other tech. I got a couple hours of OT.

                                He obviously figured he'd never need one again. And besides, why go and get one as long as you're there to borrow from?

                                  Comment

                                  • atwageman
                                    Trusted Tech

                                    Site Contributor
                                    100+ Posts
                                    • Jun 2007
                                    • 124
                                    #69
                                    Re: Lazy ass techs....

                                    I'll typically help somebody once, maybe even twice. 3rd time, you can go pound sand. I earn my living off of my tools and I have a ton of tools.....unfortunately because of everything I service requires something more than a few phillips, torx and nut drivers. Go earn a living off you're own tools I say.

                                    On a side note I really need to take a pic of my main box, plus the other tool boxes in my car that contain the tools I only need a few times a year, but gotta have them. Many on here would have a heart attack over the financial investment involved.

                                    Somewhere I've gotta "minimum required" tool list we hand out during job interviews. It's not small. I should post it. Needless to say we don't get greenhorns or too many bullshiters that make it to the call back interview.

                                      Comment

                                      • blackcat4866
                                        Master Of The Obvious

                                        Site Contributor
                                        10,000+ Posts
                                        • Jul 2007
                                        • 22997
                                        #70
                                        Re: Lazy ass techs....

                                        Originally posted by Lagonda
                                        I never lend any of my tools to anyone. This was a quality spring hook one of the knuckle dragging meat heads we seem to employ handed in and asked for a new one. And that's why I don't lend mine.



                                        [ATTACH=CONFIG]26929[/ATTACH]
                                        In the upper part of this view is the "Heavy Duty" spring hook, that I made specifically for fuser pressure springs. It's made from 3/8-16 threaded rod, ground to a taper, offset at the end, then hardened. The threaded rod gives an exceptional grip. I challenge anybody to alter it in any way with bare hands. You'd just hurt yourself, or peel off skin.

                                        Spring Hook.JPG
                                        If you'd like a serious answer to your request:
                                        1) demonstrate that you've read the manual
                                        2) demonstrate that you made some attempt to fix it.
                                        3) if you're going to ask about jams include the jam code.
                                        4) if you're going to ask about an error code include the error code.
                                        5) You are the person onsite. Only you can make observations.

                                        blackcat: Master Of The Obvious =^..^=

                                          Comment

                                          • NeoMatrix
                                            Senior Tech.

                                            2,500+ Posts
                                            • Nov 2010
                                            • 3514
                                            #71
                                            Re: Lazy ass techs....

                                            Originally posted by blackcat4866
                                            In the upper part of this view is the "Heavy Duty" spring hook, that I made specifically for fuser pressure springs. It's made from 3/8-16 threaded rod, ground to a taper, offset at the end, then hardened. The threaded rod gives an exceptional grip. I challenge anybody to alter it in any way with bare hands. You'd just hurt yourself, or peel off skin.

                                            [ATTACH=CONFIG]27010[/ATTACH]
                                            That's not a spring hook BC. You borrowed the jack handle out of the trunk/boot of your car.
                                            I've used something similar to change truck tyres... Just kidding. Looks like you can get a good leverage with it.
                                            I've broken the end off my spring hook a couple off times, and hard to heat it up and bend a new hook on the end.
                                            Inauguration to the "AI cancel-culture" fraternity 1997...
                                            •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                                              Comment

                                              • Lagonda
                                                Service Manager

                                                Site Contributor
                                                1,000+ Posts
                                                • Aug 2008
                                                • 1649
                                                #72
                                                Re: Lazy ass techs....

                                                I bet one of our neanderthals would make a good attempt at buggering it.
                                                At least 50% of IT is a solution looking for a problem.

                                                  Comment

                                                  • fixthecopier
                                                    ALIEN OVERLORD

                                                    2,500+ Posts
                                                    • Apr 2008
                                                    • 4714
                                                    #73
                                                    Re: Lazy ass techs....

                                                    I will admit to borrowing another persons tool and breaking it. It was needle nose pliers, but I knew they were Craftsman pliers before I stressed them. I was surprised that the nose bent. The other guy started having a fit about it. He didn't understand the Craftsman warranty. I made a quick trip to Sears, went to tools, handed them the pliers and said "Don't Work". They opened up a set and gave me replacement. I gave the guy back a better pair than I broke, as his style was not current. If I must borrow, I only borrow good shit. Friends don't let friends buy crappy tools.
                                                    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                                                      Comment

                                                      • Akitu
                                                        Legendary Frost Spec Tech

                                                        Site Contributor
                                                        2,500+ Posts
                                                        • Oct 2010
                                                        • 2595
                                                        #74
                                                        Re: Lazy ass techs....

                                                        BC should sell his custom tools on the side.
                                                        Cthulhu for president! Why settle for the lesser evil?

                                                          Comment

                                                          • LNorris
                                                            Senior Tech

                                                            500+ Posts
                                                            • Sep 2008
                                                            • 645
                                                            #75
                                                            Re: Lazy ass techs....

                                                            Originally posted by slimslob
                                                            Next time he needs the code, text it to him and tell him not to delete the text. Then if he leaves his phone in the car, he can't call you.
                                                            i have put that code in my phone as a number so that i had it

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