Lazy ass techs....

[CompyTech]

Re: Lazy ass techs....

There's sometimes a difference with laziness vs newbish. Me being the "knowledgeable whiz kid" I'll help someone, especially a newbie. But I'll teach them how to use their resources so they can learn. I used to call the experienced techs when I started out, but I would at least make an effort first. Same with tech support. That's just how I am. Then there's the lazy SOB who doesn't want to get the manual out or can't write something down for future reference. Or try something first. "Oh call So in So, hes the expert. He'll know" They don't want to make the effort..

[slimslob]

Re: Lazy ass techs....

We have one guy in my team that, so far this week, has called me to ask how to get into service mode on a Ricoh MPC5503, I told him the he'd been told this numerous times before, why hasn't he written it down, he told me he has, but it's in the book he's left in his car, so I told him he'd find the info in the training manual, he replied that his laptop is also in his car which is parked 1 mile away...I told him he has a f**king long walk then, but I'm too soft, and eventually gave him the info.
Yesterday he told me he'd relaced a fuser on a Ricoh MPC4502 for SC544, but still has the code, so I started talking through what parts I would now be replacing, then I discovered that he hasn't actually reset the code yet!!!
A couple of days ago he had a dead MPC5000, so I told him, if there are any lights at all on the panel, to go onto the WIM and chech to see if there's an SC code, he totally panicked and said he needs someone to show him how to get onto the WIM...I know I've shown him, and talked him through it on numerous occasions.
I have also shown this same guy, at least a dozen times, how to upgrade firmware, yet he still claims to not be able to do it, I even, in my own time, made a step by step guide to upgrading, I took screen shots of downloading off TESSA, and took photos of a control panel while upgrading, so there was no excuse for anyone not to know how to do it (it was with him in mind that I did this).
Today I am supposed to be picking him up as his car is being serviced. It's now 8:20am, should it really be down to me to ask him where I need to go, or should he have had the courtesey to tell me last night what time and place I need to pick him up, I think it's obvious, the answer to my last question is clearly YES

Next time he needs the code, text it to him and tell him not to delete the text. Then if he leaves his phone in the car, he can't call you.

[fixthecopier]

Re: Lazy ass techs....

A lazy ass tech is the one who will change the feed roller, because it is easy, but not the reverse roller because you have to take screws out.

A lazy tech will just change the default paper tray, rather than change the bad clutches.

A lazy tech says "run it a while", and leaves rather than fix the problem.

[Lagonda]

Re: Lazy ass techs....

We have one guy in my team that, so far this week, has called me to ask how to get into service mode on a Ricoh MPC5503............

How ever he is very good at time and space travel as I'm sure we have exactly the same guy working here!

[BLADE]

Re: Lazy ass techs....

I have on occasion washed only one side of the work car. Then park the vehicle with the shiney side facing admin

[ZOOTECH]

Re: Lazy ass techs....

I have on occasion washed only one side of the work car. Then park the vehicle with the shiney side facing admin

Oh, you are a lazy tech, but a smart one!

[Exok]

Re: Lazy ass techs....

We have a number of these wonder techs. (wonder how they got hired) I got so sick of seeing these broadcast emails coming across my cell phone for stupid things like "My machine is jamming every 10 copies, what can be the problem?" that I finally wrote a broadcast email myself outlining what you need to include in a request for help email. Info like "what machine are you working on?" , "What exactly is the problem (jam code, error code, photo sample of the CQ problem)" , "What do you suspect to be the problem?", "What have you done so far to resolve the problem?" , "Have you followed the troubleshooting steps in the manual for this problem fully?". I also stated that they should have manuals for every machine they are working on. I then asked that everyone ignore any request for help via email that does not have all this info.

I received a number of emails from our good techs thanking me for putting that out there. The number of dumb ass emails has dropped off quite a bit. Now when one of those emails pops up, I reply in a broadcast email in a random "magic 8 ball" answer.

"Answer hazy, try again later..."

[Iowatech]

Re: Lazy ass techs....

This might not be helpful, still...

http://basicinstructions.net/basic-instructions/2014/1/12/how-to-be-the-bigger-person.html

[igi]

Re: Lazy ass techs....

I'll answer these questions with a question:

What does the manual say?
What have you done so far?
What do you think is happening?

It throws the responsibility back onto the lazy putz. I haven't said so in a while, but I'll help anybody who makes a real effort. Requests like that don't count as a real effort. =^..^=

and
What does the FOX say

[nmfaxman]

Re: Lazy ass techs....

I started charging a beer an answer.
When they got up to a certain point, I would put them on credit hold.

Pay up with a case of good beer, or find your own answers.
The stupid calls stopped, or I could at least have a few free beers after work.

[Tricky]

Re: Lazy ass techs....

I have had one of those days where a lazy tech has asked me questions that he should know by now are best answered by a manager.
For example a new machine with an error code, sometimes we would doa the machine, but its not my decision. FFS
I get fed up with him asking the same old stuff over and over again.

I have left out specific details to protect the guilty.

[Debs1964]

Re: Lazy ass techs....

Yesterday he told me he'd relaced a fuser on a Ricoh MPC4502 for SC544, but still has the code, so I started talking through what parts I would now be replacing, then I discovered that he hasn't actually reset the code yet!!!

Same guy yesterday called me because he had an SC544 on an MPC4502, asking what he should order!!!!
I give up

[ZOOTECH]

Re: Lazy ass techs....

Same guy yesterday called me because he had an SC544 on an MPC4502, asking what he should order!!!!
I give up

Do what nmfaxman does as noted earlier - if a beer is not your 'cup of tea', make it something you can enjoy for putting up with these jerks.

[NeoMatrix]

Re: Lazy ass techs....

Re: Lazy ass Techs.
Someone should complement this thread with another thread called " Lazy ass bosses.." Man-o-man, I could have a field-day with that topic...

[ZOOTECH]

Re: Lazy ass techs....

Re: Lazy ass Techs
Someone shoul complement this thread with another thread called " lazy ass bosses.." Man-o-man, I could have a field-day with that topic...

Roger that NeoMatrix.