The Technicians Secret Language

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  • Lagonda
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2008
    • 1649

    #16
    Re: The Technicians Secret Language

    Years ago I heard some one describe a badly worn part as having all the newness rubbed off it.
    At least 50% of IT is a solution looking for a problem.

    Comment

    • buzz
      Trusted Tech

      Site Contributor
      250+ Posts
      • Aug 2013
      • 287

      #17
      Re: The Technicians Secret Language

      I see we have been way to lenient and nice in our secret language on the customer.

      For years I put NTF

      Comment

      • knobby
        Technician

        50+ Posts
        • Oct 2008
        • 75

        #18
        Re: The Technicians Secret Language

        We used to use DFS (defective from stock) to describe 'new' parts that were badly manufactured ... Way before the furniture store formed [emoji3]

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714

          #19
          Re: The Technicians Secret Language

          So, what about pet names for customers. If I say I am going to see Dr. Asshole, everyone knows where I am going. He is rude to the girls when he calls in, and he yelled and ranted at the last tech they sent, so I went this time. Had his machine down for a few hours and he didn't say one word to me. One of the receptionist said it is because I have "that look". I was hurt. I always thought I looked like a sweetheart.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22929

            #20
            Re: The Technicians Secret Language

            Originally posted by fixthecopier
            So, what about pet names for customers. If I say I am going to see Dr. Asshole, everyone knows where I am going. He is rude to the girls when he calls in, and he yelled and ranted at the last tech they sent, so I went this time. Had his machine down for a few hours and he didn't say one word to me. One of the receptionist said it is because I have "that look". I was hurt. I always thought I looked like a sweetheart.
            I must have it too. It's the "Fuck with me at your own peril" look. Dr. Asshole never says a word. He may seethe quietly. That's fine with me.
            =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • Mocafer
              Technician
              • Mar 2015
              • 23

              #21
              Re: The Technicians Secret Language

              the best phrase I ever heard was from a sales person used equipment, when he told the buyer, this machine do not have to spend anything, have all spent, lol

              Comment

              • LNorris
                Senior Tech

                500+ Posts
                • Sep 2008
                • 645

                #22
                Re: The Technicians Secret Language

                Originally posted by blackcat4866
                I must have it too. It's the "Fuck with me at your own peril" look. Dr. Asshole never says a word. He may seethe quietly. That's fine with me.
                =^..^=
                lol, I used to work for the big R. and would travel to another city out of my territory to help out the other techs. I went to one with another tech (he is about 6'4" and black, big man). he told me the customer always yelled and talked about how bad the equipment was..you know the story, well I let him go in first...and yep, she started ranting...I walked up behind him and she shut up and was as nice as she could be to me....he told me its because I'm white....lol

                Comment

                • kgman
                  Junior Member
                  • Apr 2015
                  • 4

                  #23
                  Re: The Technicians Secret Language

                  Originally posted by LNorris
                  lol, I used to work for the big R. and would travel to another city out of my territory to help out the other techs. I went to one with another tech (he is about 6'4" and black, big man). he told me the customer always yelled and talked about how bad the equipment was..you know the story, well I let him go in first...and yep, she started ranting...I walked up behind him and she shut up and was as nice as she could be to me....he told me its because I'm white....lol
                  Wow.....just wow.....

                  Comment

                  • Debs1964
                    Service Manager

                    1,000+ Posts
                    • Oct 2010
                    • 1687

                    #24
                    Re: The Technicians Secret Language

                    Originally posted by gneebore
                    I've added one in the past. When talking to other techs in the office concerning really dumb customers I refer to the customers as a Deborah's. Or Dumb As a Box Of Rocks And Hammers.
                    I think I should be offended by this acronym LOL
                    There are 10 types of people in this world, those who understand binary maths and those who don't

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22929

                      #25
                      Re: The Technicians Secret Language

                      Originally posted by Debs1964
                      I think I should be offended by this acronym LOL
                      Maybe you should ... but you won't. I'll bet you have a very long fuse before getting angry (if ever). =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • Debs1964
                        Service Manager

                        1,000+ Posts
                        • Oct 2010
                        • 1687

                        #26
                        Re: The Technicians Secret Language

                        Originally posted by blackcat4866
                        Maybe you should ... but you won't. I'll bet you have a very long fuse before getting angry (if ever). =^..^=
                        Oh, I do get angry, but, for a redhead, I am exceptionally mild mannered
                        And you're right, I wasn't offended
                        There are 10 types of people in this world, those who understand binary maths and those who don't

                        Comment

                        • Kurtillton
                          HP Service Manager
                          • Apr 2015
                          • 19

                          #27
                          Re: The Technicians Secret Language

                          Originally posted by fixthecopier
                          So, what about pet names for customers. If I say I am going to see Dr. Asshole, everyone knows where I am going. He is rude to the girls when he calls in, and he yelled and ranted at the last tech they sent, so I went this time. Had his machine down for a few hours and he didn't say one word to me. One of the receptionist said it is because I have "that look". I was hurt. I always thought I looked like a sweetheart.
                          I think it's because you have the intimidating look "i know what im doing and don't accept nonsense" i come across with "young and have no idea what im doing" what most people forget is the fact we are also people and if they get to know us they will discover we tend to be nice people, most don't have second thoughts about what we might look like and assume whom we are on our looks alone.
                          "It's not working"
                          "Have you tried sacrificing a small child?"

                          Comment

                          • Gar the pilot

                            #28
                            Re: The Technicians Secret Language

                            NTF @ TOS,..no trouble found at time of service. RUUS,..rounded up usual suspects ( often used with NTF @ TOS ) I like Debs1964 reply,..Ya she's cool and a tech! CND,.. could not duplacate. WRWP,..will return with part. Repair connection = plug in connector ( hopefully it was the other Tech's fault ) Reset paper drawer= put paper in correctly and remove the bunched, bent stuff the client put in wrong. Remove Hide-out Jam,..for when its a charge call and the boss would blow a gasket if he knew it cost $94.50 to get a paper out that they should have seen and removed themselfs. Reset & Reinstall for any group of sins against copiers done by Picnic's or Deborah's FIGF after a long day "Fxxk It, Going Flying"
                            Have a good day all
                            Gar the Pilot

                            Will fix copiers for avgas

                            Comment

                            • NeoMatrix
                              Senior Tech.

                              2,500+ Posts
                              • Nov 2010
                              • 3514

                              #29
                              Re: The Technicians Secret Language

                              Originally posted by Debs1964
                              I think I should be offended by this acronym LOL
                              I wouldn't be offened Deb's

                              The acronym is D.A.A.B.O.R.A.H. if it's kept in context. ...
                              Inauguration to the "AI cancel-culture" fraternity 1997...
                              •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

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                              • qbert69
                                Service Manager

                                1,000+ Posts
                                • Mar 2013
                                • 1152

                                #30
                                Re: The Technicians Secret Language

                                Newsed--for the damn Newly Used MFP's that the sales folk buy for us to refurbish & resell!...Who knows what's wrong with the damn NEWSED machine?!....hell if I should know!




                                PS--oh sh!t...now I know!....the finisher firmware number doesn't match up with the newer MFP!....or the fax board doesn't have the correct MBU installed on it for that model of MFP!....DAMNIT!
                                REACH FOR THE STARS!!!
                                Konica Minolta Planetariums!
                                https://www.konicaminolta.com/planet...gma/index.html

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