The Technicians Secret Language

[kgman]

First time posting, so bear with me please....Let me start by saying that before my 10 years as a technician, I did 18 years in the printing industry, managing commercial printing locations in Texas, so I was a client PRIOR to becoming a service provider. That being said, I try to have sympathy for those that are confused while dealing with equipment they normally don't deal with. However, sometimes the client can push the envelope on the stupidity scale. We document every call for service with explanations of the issue, the environment and the solution. The volume of the saved data is staggering, and abbreviation is a MUST to keep file size to a minimum. I'm curious if others in our line of work have had to come up with "copierisms" for lack of a better word. Some that we regularly use are; PICNIC-(problem in chair, not in copier), ID10t-(self explanatory), OHNI-(operator has no idea), TSTL-(too stupid to live), WIYM-(where is your manager) and the like. Please feel free to expand my education with your "secret" language.
Thank you for your input

[LNorris]

Re: The Technicians Secret Language

i dont put it on tickets, but PICNIC has been my favorite for years.

[gneebore]

Re: The Technicians Secret Language

I've added one in the past. When talking to other techs in the office concerning really dumb customers I refer to the customers as a Deborah's. Or Dumb As a Box Of Rocks And Hammers.

[fixthecopier]

Re: The Technicians Secret Language

I have filled out tickets with problem being error ID10t.

[ZOOTECH]

Re: The Technicians Secret Language

When I can't explain what fixed the trouble to the customer, I've used 'it's either AM or FM' for years now.
AM = Another miracle
FM = Freakin' magic

[nmfaxman]

Re: The Technicians Secret Language

DAAHR. Dumb As A Hot Rock. Even sounds like Homer Simpson doing something stupid.

[rapidocument]

Re: The Technicians Secret Language

I must admit that (at least according to my peers) I am the inventor for the acronym U-PIC or code name when we refer to a part that is not new but good /used, to be installed in the customer machine, (emergency parts acronym=Used Part in Good Condition).

P.S.
I like the PICNIC acronym
I'm gonna use it in the office.

[blackcat4866]

Re: The Technicians Secret Language

Maybe it's not very creative but I've use the ID10t a few times. Also SPC: small paper clip, LPC: large paper clip, and a very broad definition of the verb "adjust", i.e. 'adjusted toner motor speed' (plugged in the toner motor after last tech left it unplugged). =^..^=

[kgman]

Re: The Technicians Secret Language

Thanks for the acronyms guys!...always looking for more, so chime in if you come across anymore of them!

[knobby]

Re: The Technicians Secret Language

FUBAR f@@@ed up beyond any repair.

[kingarthur]

Re: The Technicians Secret Language

when you tell a customer....."your building must be built on an ancient burial site"....you mean..."I haven't got a f**king clue why this fault keeps reoccurring"
or "I'll be back, I need to look into this further"....you mean..."I've never seen this machine or fault before....I need to go and read the manual"

[Tonerbomb]

Re: The Technicians Secret Language

AND SIMALAR TO picnic is the PEBKAC.......... Problem exits between keyboard and chair...................................

[Iowatech]

Re: The Technicians Secret Language

Well, it isn't an acronym, but a fellow tech at the mothership invented (to the best of my knowledge) the technical term "flipper-flapper" to describe the rubber flaps that align paper in the sub-scan direction in some finishers. Kind of an easy way to describe them when you work on a variety of equipment from different manufacturers that have very different official descriptions for the things. At least when you're around other people who work on the same variety of machines, anyway.
Years ago I tried to port some of the technical terms I learned while I was probably in the Reserves to office equipment repair, but it turns out that many of those are unproductive if used in a typical business environment. One that did work for a little while was "busticated", which I learned from the mechanic in charge of fixing one of my trucks when I asked him about its status (It's busticated!). He was just telling me that he knew there was a problem, but they hadn't had enough time to dig into the truck to know exactly what the problem was.

[allan]

Re: The Technicians Secret Language

Why do we call finished parts "shot"?

[Lagonda]

Re: The Technicians Secret Language

Why do we call finished parts "shot"?

Cos the tech who fail to replace it when it was merely "worn" should be shot!!