Recommended posting format?

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  • Cipher
    It's not easy being green

    1,000+ Posts
    • May 2006
    • 1309
    #1

    Recommended posting format?

    Sometimes the lack of the information being posted is problematic in it's own right.

    Would be helpful if we had a sticky post in each forum with a recommended posting format / template to follow?



    Description of the fault:


    Troubleshooting and work carried out so far:


    Attached print sample (scanned) or photograph:


    (Technicians) Attached logging data:
    (Example 5990-004 / P-Print / SIM 22-06 etc)

    Primarily we are looking for...
    Jam and error code history
    Current firmware versions
    Current part yields
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother
    Tags: attached, current, format, recommended
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22699
      #2
      Re: Recommended posting format?

      It's a great idea ... and probably will never happen.

      When I was gathering similar information for a troubleshooting database, very often most of those blanks were left empty. I could use about 1/3 of the forms as is, about 1/3 with a conversation with the sender, and the last 1/3 I could make no sense of whatsoever, conversation or not. Some of these senders could not even figure out the "Sender" line.

      It makes far too much sense. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514
          #3
          Re: Recommended posting format?

          aahh, Deja vu ...

          Checklist I thinks we called it...

          Hang on while I do a CTN search...

          httpp://wwww.copytechnet.com/forums/rants-raves-and-everything-else/94387-checklist-post446961.html#post446961

          checklist?
          Inauguration to the "AI cancel-culture" fraternity 1997...
          •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3381
              #4
              Re: Recommended posting format?

              Originally posted by NeoMatrix
              aahh, Deja vu ...

              Checklist I thinks we called it...

              Hang on while I do a CTN search...

              httpp://wwww.copytechnet.com/forums/rants-raves-and-everything-else/94387-checklist-post446961.html#post446961

              checklist?
              Good memory, Matt👍
              "You can't trust your eyes, if your mind is out of focus" --

                Comment

                • Cipher
                  It's not easy being green

                  1,000+ Posts
                  • May 2006
                  • 1309
                  #5
                  Re: Recommended posting format?

                  Originally posted by NeoMatrix
                  aahh, Deja vu ...

                  Checklist I thinks we called it...

                  Hang on while I do a CTN search...

                  httpp://wwww.copytechnet.com/forums/rants-raves-and-everything-else/94387-checklist-post446961.html#post446961

                  checklist?
                  What a good idea lol.

                  Would of probably been better in feedback and suggestions though. (I never saw it, maybe the admin didn't either).
                  • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                  Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                    Comment

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