Hello,
My colleague joe_vanacker can't login to the forum anymore.
Even password reset does not help.
Who can help him?
My colleague joe_vanacker can't login to the forum anymore.
Even password reset does not help.
Who can help him?
-
-
Re: can not login
Not all at once please...
Even making a new login only works for a while whereafter logging in doestn seem to work anymore.
He thinks it worked fine untill the day he installed tapatalk. -
Re: can not login
Aneurysm will be able to help. He checks this forum first. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: can not login
The account wasn't locked and everything looks normal. It looks like they login from Belgium so maybe something regional? I'll see if I can login via VPN through Belgium and duplicate the issue?"Remain calm. All is well." -Chip Diller, Nov 1963Comment
-
Re: can not login
If he tries to log in, he gets login incorrect.
If he goes to forgot password, click here, no mail ever gets received. He tried making another account on his private mail, same problem.
He logs in from Belgium indeed, he's on the desk next to mine...so same network/location.Comment
-
Re: can not login
Thanks for clarifying, that rules out a lot of stuff. I see his username linked to y***i@c***s.be with a last activity date of October 25th, it's not locked or awaiting email confirmation, everything looks fine on our end.
Do you receive emails from us at the same domain?
Has he tried a different browser? or tried using his credentials from your workstation?
If you want, I can manually change his password and PM it to you so he can see if that works? let me know."Remain calm. All is well." -Chip Diller, Nov 1963Comment
Comment