can not login

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  • boutn
    Trusted Tech
    250+ Posts
    • Jun 2016
    • 474

    can not login

    Hello,

    My colleague joe_vanacker can't login to the forum anymore.

    Even password reset does not help.

    Who can help him?
  • boutn
    Trusted Tech
    250+ Posts
    • Jun 2016
    • 474

    #2
    Re: can not login

    Not all at once please...

    Even making a new login only works for a while whereafter logging in doestn seem to work anymore.

    He thinks it worked fine untill the day he installed tapatalk.

    Comment

    • blackcat4866
      Master Of The Obvious
      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22542

      #3
      Re: can not login

      Aneurysm will be able to help. He checks this forum first. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • Aneurysm
        Administrator
        500+ Posts
        • Jan 2005
        • 995

        #4
        Re: can not login

        The account wasn't locked and everything looks normal. It looks like they login from Belgium so maybe something regional? I'll see if I can login via VPN through Belgium and duplicate the issue?
        "Remain calm. All is well" -Chip Diller, Nov 21, 1963

        Comment

        • boutn
          Trusted Tech
          250+ Posts
          • Jun 2016
          • 474

          #5
          Re: can not login

          Originally posted by Aneurysm
          The account wasn't locked and everything looks normal. It looks like they login from Belgium so maybe something regional? I'll see if I can login via VPN through Belgium and duplicate the issue?
          If he tries to log in, he gets login incorrect.

          If he goes to forgot password, click here, no mail ever gets received. He tried making another account on his private mail, same problem.

          He logs in from Belgium indeed, he's on the desk next to mine...so same network/location.

          Comment

          • Aneurysm
            Administrator
            500+ Posts
            • Jan 2005
            • 995

            #6
            Re: can not login

            Originally posted by boutn
            If he tries to log in, he gets login incorrect.

            If he goes to forgot password, click here, no mail ever gets received. He tried making another account on his private mail, same problem.

            He logs in from Belgium indeed, he's on the desk next to mine...so same network/location.
            Thanks for clarifying, that rules out a lot of stuff. I see his username linked to y***i@c***s.be with a last activity date of October 25th, it's not locked or awaiting email confirmation, everything looks fine on our end.

            Do you receive emails from us at the same domain?

            Has he tried a different browser? or tried using his credentials from your workstation?

            If you want, I can manually change his password and PM it to you so he can see if that works? let me know.
            "Remain calm. All is well" -Chip Diller, Nov 21, 1963

            Comment

            • boutn
              Trusted Tech
              250+ Posts
              • Jun 2016
              • 474

              #7
              Re: can not login

              Originally posted by Aneurysm
              Thanks for clarifying, that rules out a lot of stuff. I see his username linked to y***i@c***s.be with a last activity date of October 25th, it's not locked or awaiting email confirmation, everything looks fine on our end.

              Do you receive emails from us at the same domain?

              Has he tried a different browser? or tried using his credentials from your workstation?

              If you want, I can manually change his password and PM it to you so he can see if that works? let me know.
              He tried everything above and more, so maybe try sending the PW to me so we can try that way?

              Comment

              • slimslob
                Retired
                Site Contributor
                25,000+ Posts
                • May 2013
                • 34635

                #8
                Re: can not login

                Originally posted by boutn
                He tried everything above and more, so maybe try sending the PW to me so we can try that way?
                You can't get it from your colleague?

                Comment

                • boutn
                  Trusted Tech
                  250+ Posts
                  • Jun 2016
                  • 474

                  #9
                  Re: can not login

                  Originally posted by slimslob
                  You can't get it from your colleague?
                  his pw doesnt work anymore and he cannot reset it

                  Comment

                  • slimslob
                    Retired
                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 34635

                    #10
                    Re: can not login

                    Originally posted by boutn
                    his pw doesnt work anymore and he cannot reset it
                    Then the best bet is to Private message Aneurysm, our only admin, and have him delete the account. Then your colleague can create a new one.

                    Comment

                    • boutn
                      Trusted Tech
                      250+ Posts
                      • Jun 2016
                      • 474

                      #11
                      Re: can not login

                      Originally posted by slimslob
                      Then the best bet is to Private message Aneurysm, our only admin, and have him delete the account. Then your colleague can create a new one.

                      Comment

                      • Aneurysm
                        Administrator
                        500+ Posts
                        • Jan 2005
                        • 995

                        #12
                        Re: can not login

                        Originally posted by boutn
                        his pw doesnt work anymore and he cannot reset it
                        Boutin - Check your PM's, I sent you a new temp password that works when I test from here, let me know what you get on your end.
                        "Remain calm. All is well" -Chip Diller, Nov 21, 1963

                        Comment

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