Desktop Scanning

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2016

    Desktop Scanning

    Does anyone know of a desktop machine with a rock solid adf?

    Got a few customers complaining about adf performance
    . They're trying to scan a crap ton on machines that's aren't designed for it.

    So here I am again doing the work a sales rep should be doing
    . Ideally a machine that can hold more than 50 in adf, has a skew adjustment, beefy rollers. I still want an MFP for fax&print so not really in the market for a stand-alone scanner

    Thanks in advance

  • xring1958
    Trusted Tech

    100+ Posts
    • Mar 2016
    • 166

    #2
    Re: Desktop Scanning

    Desktop machines are designed to fill a particular price point. The parts required for a high capacity document feeder would exceed the price point and space requirements of every desktop unit I have seen. There is a solution it is called a scanner. They come in many volume levels have durable parts and cost way more than your customers are willing to spend even though they should. Even higher end MFP products don't have the same reliability of a good commercial grade scanner, but we as an industry tend to give away scans on MFPs making the customers that would benefit from a commercial scanner unwilling to pay for one.

    Comment

    • D_L_P
      Self Employed

      1,000+ Posts
      • Oct 2009
      • 1196

      #3
      Re: Desktop Scanning

      Originally posted by JR2ALTA
      Does anyone know of a desktop machine with a rock solid adf?

      Got a few customers complaining about adf performance
      . They're trying to scan a crap ton on machines that's aren't designed for it.

      So here I am again doing the work a sales rep should be doing
      . Ideally a machine that can hold more than 50 in adf, has a skew adjustment, beefy rollers. I still want an MFP for fax&print so not really in the market for a stand-alone scanner

      Thanks in advance

      Look into some of the lexmarks 1145, 3150. They have a roller instead of a sep pad. We have a lot in the field used for heavy faxing and the adfs hold up pretty good.

      Comment

      • JR2ALTA
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2010
        • 2016

        #4
        Re: Desktop Scanning

        Originally posted by xring1958
        Desktop machines are designed to fill a particular price point. The parts required for a high capacity document feeder would exceed the price point and space requirements of every desktop unit I have seen. There is a solution it is called a scanner. They come in many volume levels have durable parts and cost way more than your customers are willing to spend even though they should. Even higher end MFP products don't have the same reliability of a good commercial grade scanner, but we as an industry tend to give away scans on MFPs making the customers that would benefit from a commercial scanner unwilling to pay for one.
        Thanks for the thoughtful insight

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2016

          #5
          Re: Desktop Scanning

          Originally posted by D_L_P
          Look into some of the lexmarks 1145, 3150. They have a roller instead of a sep pad. We have a lot in the field used for heavy faxing and the adfs hold up pretty good.
          Funny you mention. That's the model (3150) that's giving me all the grief.

          Comment

          • seansbar
            Trusted Tech

            Site Contributor
            100+ Posts
            • Dec 2010
            • 197

            #6
            Re: Desktop Scanning

            They may have a roller, but its really small. The primary complaint when I get calls on 3150 or 1145 is DF jams. Usually just a good cleaning on those tires and everything is fine.

            But if they are using those models as a scanner primary, they are not going to have a fun time.

            Comment

            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 27413

              #7
              Re: Desktop Scanning

              This is why companies JUST make Scanners, do your customer a favor have them buy one.

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22693

                #8
                Re: Desktop Scanning

                Originally posted by bsm2
                This is why companies JUST make Scanners, do your customer a favor have them buy one.
                I have to agree with this one. Canon and Fuji make rock solid page scanners that have a small footprint, and process the images quickly (unlike a lot of MFPs). They can handle hundreds of thousands of pages with minimal maintenance. That's what you need, not a Lexmark. =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • JR2ALTA
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2010
                  • 2016

                  #9
                  Re: Desktop Scanning

                  Originally posted by bsm2
                  This is why companies JUST make Scanners, do your customer a favor have them buy one.
                  I guess, but if someone asked me a desktop mfp with damn near ZERO cassette jams, I'd say lexmark 3150

                  So I thought I'd ask about a dekstop mfp with a nice adf, that's all

                  knowledge is good

                  Comment

                  • KenB
                    Geek Extraordinaire

                    2,500+ Posts
                    • Dec 2007
                    • 3946

                    #10
                    Re: Desktop Scanning

                    Originally posted by blackcat4866
                    I have to agree with this one. Canon and Fuji make rock solid page scanners that have a small footprint, and process the images quickly (unlike a lot of MFPs). They can handle hundreds of thousands of pages with minimal maintenance. That's what you need, not a Lexmark. =^..^=
                    I totally agree, too.

                    Fujitsu makes some very nice scanners that would fit the bill, too.

                    You can do waaay more with a dedicated scanner than any MFP, aside from the reliability standpoint.

                    They can be set up with various scanning profiles, and scanning can be done with one push of a button.

                    Better gamma and color correction, image quality control, OCR (even some zonal OCR) are quite common.

                    Some can even write scanned, zonal OCRed metadata to an XML file that will hand off to a document management system.
                    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    Working...