Scanning click Charge

[ptrflrs]

The company I work for still has no near future plans for charging for scan clicks but that sounds reasonable although I'm sure customers would still object.

[KenB]

Welcome to publish your ideas and Suggestions__________________________
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Get out, SPAMMER!!!

[jonezy999]

We dont charge at all, but I have suggested we start charging. Some of our customers use the scan feature so much and hardly ever print so I figured we need to charge atleast enough to cover feed rollers and belts + labour when due.

[KenB]

I have one customer, a law firm, with a Ricoh MPC6000 and an MP5000.

Both are connected to print, but seldom do.

Both machines. though, especially the MPC6000, scan nearly nonstop all day long. The average scan is about 120 pages, with some of them being well over 200.

Needless to say, we get eaten alive on servicing the doc feeders, but get next to nothing for service clicks.

I really wish we could start charging for these scans, but everybody is afraid to.

[JR2ALTA]

I don't think charging makes sense.

It buys your company good will every time they scan. Works well, rarely jams, and the customer feels like they have a real piece of current technology.

Don't forget many of our customers are struggling as we are, they don't need another kick in the teeth.

[KenB]

I don't think charging makes sense.

It buys your company good will every time they scan. Works well, rarely jams, and the customer feels like they have a real piece of current technology.

Don't forget many of our customers are struggling as we are, they don't need another kick in the teeth.

I certainly agree that everybody is struggling out there, but we're struggling, too.

If we continue to lose too much revenue on too many accounts, we won't be around to service the customers we currently have.

[tmaged]

We charge .0025 I think you need to charge in environments where they primarily scan. They're generating service calls & wearing out parts that cost us money to replace.
Our problem is that NONE of the manufacturers make it easy to get the scan information.

[JR2ALTA]

The Beatles warned of us you KenB, "If you get too cold I'll tax the heat, if you take a walk I'll tax your feet."

I doubt doc feeder pulleys "eat you alive".

Just call it even, because customers still complain that ledger costs them 2 clicks.

[tmaged]

The Beatles warned of us you KenB, "If you get too cold I'll tax the heat, if you take a walk I'll tax your feet."
I doubt doc feeder pulleys "eat you alive".
Just call it even, because customers still complain that ledger costs them 2 clicks.

Are you in sales or service ?

[KenB]

Our problem is that NONE of the manufacturers make it easy to get the scan information.

Absolutely a challenge, no doubt.

I would think the only way to get a scan count would be for the tech to get them using service mode at each visit. Cumbersome at best.

[JR2ALTA]

Service.

Admittedly, I like stoking the fire a bit.

But seriously, I see scan charges as a "gotcha" charge.

Because the argument doesn't make sense, for example, imagine if someone only wanted to scan yet bought an $8,000 machine from you. You'd laugh all the way to the bank.

So why all the outrage?

[KenB]

The Beatles warned of us you KenB, "If you get too cold I'll tax the heat, if you take a walk I'll tax your feet."

I doubt doc feeder pulleys "eat you alive".

Just call it even, because customers still complain that ledger costs them 2 clicks.

Not too many years ago it wasn't an issue. The profit margins were big enough to accommodate a number of losing deals.

The margins are soooo skinny these days that even just a few of these can have an adverse effect on the bottom line.

[KenB]

Service.

Admittedly, I like stoking the fire a bit.

But seriously, I see scan charges as a "gotcha" charge.

Because the argument doesn't make sense, for example, imagine if someone only wanted to scan yet bought an $8,000 machine from you. You'd laugh all the way to the bank.

So why all the outrage?

Any idea on just how much contribution (NOT profit!) is realized on an $8,000 machine, with deals being as skinny as they are?

Nowhere near what you may think!

[JR2ALTA]

Any idea on just how much contribution (NOT profit!) is realized on an $8,000 machine, with deals being as skinny as they are?

Nowhere near what you may think!

I was comparing contribution (your term, I'm not familiar) with the cost of a few doc feed pulleys.

The point is McDonalds can start charging you for ketchup packets, but it might bite them in the ass down the line.

That being said, I don't push digital RX faxing or anything that's just dumb for us money-wise.
Free scanning is just something we have to live.

[Aneurysm]

Get out, SPAMMER!!!

Banned Spammer!