Scanning click Charge

[SCREWTAPE]

Do any of you dealers charge for a scanning click?
If not, do any of you dealers ever think about it.
Do you think it would discourage clients?

Think about it!

[KenB]

This is something that every dealer wants to do, but nobody wants to be the first to do it.

We have a number of machines out there that we get very few clicks from copies or prints, so the engine requires less service, but because the machine is being used primarily as a scanner, the doc feeders get absolutely destroyed, and require tons of attention. Scans lamps and other assorted hardware fail more often, as well.

All of this and we have no way to charge back for it because we don't charge for scans.

[D_L_P]

I agree, we all want to but nobody wants to be the 1st. I do think it would discourage customers. I think sales sees it not as a way to generate revenue for service but as a way to get into the door for other sales. Everything seems to be moving toward more niche or specialized equipment like the DR or imagepress stuff. I guess the basic office copier isn't going away but isn't making money like it used to so we cover more equipment per tech.
I remember when the 80 copiers in my territory kept me busy, now I have 300+ and just get buried in calls some days, 21 in one day is my record. I don't see how we can keep doing more with less.

[SCREWTAPE]

I guess we all feel the same. I do guess if some dealers start, others will follow and customers will have no choice. I'm sure they will pay.
My analogy on this is cigarette prices go up, but people still want to smoke so they pay, umm.

[10871087]

This is something that every dealer wants to do, but nobody wants to be the first to do it.

Bingo!

[blackcat4866]

I guess that we're the first. All our contracts allow scans up to 30% of copy volume included, all scans over the 30% @ 1/3 of a B&W click. It doesn't sound like much, but it pays for a few extra document processor calls, and the extra wear on the touch panel keyboards. It has only come into play on two or three machines, but in a big way. =^..^=

[mjarbar]

Charging for scans

We charge a rate of 50% of the B&W click rate, but only on machines that are used mainly as scanners. As stated in other posts this just covers the cost of maintaining the doc feeders and the reader.

We were looking to increase this as most of the machines we have out there are now a colour scan and having to replace a CIS wipes out, for intents and purposes, any profit we make on that machine.

[davidj7]

is there a counter for scanning ?

[blackcat4866]

It depends on your brand. Copystar, Kyocera, and Samsung all track scans and many other counts.

[OMD-227]

I can only remember one machine that I looked after which was charged for scans. It was back in early 2000 something at a Minolta/Sharp dealer, machine was a Minolta CF2002. The guy was an art dealer who used the machine as an archiving scanner for his several thousand art books. He wanted everything available on his network as an image, so he wanted everything scanned, from plain B/W text, through to full page paintings. I cant remember how much he was charged for scans, but I know it was worth it, as the ADF got flogged and always needed something done to it.
If a client is clearly using the machine as a high count scanner, I would be asking the service manager to look into charging them for scans..... even if its a super cheap price, its still counting towards the maintenance of the machine.

Sharp also keeps a record of scans. Add that to the list too.

[SCREWTAPE]

This is something every dealer should consider.
Thanks for all the feed back.

[Montana Tech]

I've only had one instance where the customer was using the copier as a scanner enough that we charged them for scans. It was charged at 1 mil per scan.

[Vulkor]

I know Ricoh/Savin do count scans, but I don't think it is show on a Report for a customer to easily print. It is available when the user logs into the MFP via the Web Image Monitor. I'm guessing the Smart Device Monitor Software would probably also show it. I wish we would scan. We have had customers totally abuse the scanner to archive every document in their buildings 10 years back. We had one customer we replaced ADF Belt/Roller/RevRoller pretty much once a week because they wore them out.

[Lotar]

Charge 25 % of 1 cent per scan.

problem solved. go get the Money.

[blackcat4866]

Take a look at this one:

http://www.copytechnet.com/forums/business-talk/34464-scanning-click-charge.html

=^..^=