Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 5 12345 LastLast
Results 1 to 10 of 41
  1. #1
    East Coast Imaging 2,500+ Posts
    Scanning click Charge

    SCREWTAPE's Avatar
    Join Date
    Jan 2009
    Location
    New York City
    Posts
    3,402
    Rep Power
    57

    Scanning click Charge

    Do any of you dealers charge for a scanning click?
    If not, do any of you dealers ever think about it.
    Do you think it would discourage clients?

    Think about it!

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  2. #2
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
    Join Date
    Dec 2007
    Location
    Cleveland, Ohio
    Posts
    2,926
    Rep Power
    70
    This is something that every dealer wants to do, but nobody wants to be the first to do it.

    We have a number of machines out there that we get very few clicks from copies or prints, so the engine requires less service, but because the machine is being used primarily as a scanner, the doc feeders get absolutely destroyed, and require tons of attention. Scans lamps and other assorted hardware fail more often, as well.

    All of this and we have no way to charge back for it because we don't charge for scans.

    So, just when is this "old enough to know better" thing supposed to kick in?

  3. #3
    Indentured Servant 500+ Posts D_L_P's Avatar
    Join Date
    Oct 2009
    Posts
    854
    Rep Power
    28
    I agree, we all want to but nobody wants to be the 1st. I do think it would discourage customers. I think sales sees it not as a way to generate revenue for service but as a way to get into the door for other sales. Everything seems to be moving toward more niche or specialized equipment like the DR or imagepress stuff. I guess the basic office copier isn't going away but isn't making money like it used to so we cover more equipment per tech.
    I remember when the 80 copiers in my territory kept me busy, now I have 300+ and just get buried in calls some days, 21 in one day is my record. I don't see how we can keep doing more with less.


  4. #4
    East Coast Imaging 2,500+ Posts
    Scanning click Charge

    SCREWTAPE's Avatar
    Join Date
    Jan 2009
    Location
    New York City
    Posts
    3,402
    Rep Power
    57
    I guess we all feel the same. I do guess if some dealers start, others will follow and customers will have no choice. I'm sure they will pay.
    My analogy on this is cigarette prices go up, but people still want to smoke so they pay, umm.

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  5. #5
    Moderator 1,000+ Posts
    Scanning click Charge

    10871087's Avatar
    Join Date
    Jan 2005
    Posts
    1,159
    Rep Power
    48
    Quote Originally Posted by KenB View Post
    This is something that every dealer wants to do, but nobody wants to be the first to do it.
    Bingo!



  6. #6
    Master Of The Obvious 10,000+ Posts
    Scanning click Charge

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,198
    Rep Power
    244
    I guess that we're the first. All our contracts allow scans up to 30% of copy volume included, all scans over the 30% @ 1/3 of a B&W click. It doesn't sound like much, but it pays for a few extra document processor calls, and the extra wear on the touch panel keyboards. It has only come into play on two or three machines, but in a big way. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  7. #7
    Adeptus Mechanicus Magos 500+ Posts
    Scanning click Charge

    mjarbar's Avatar
    Join Date
    Aug 2008
    Location
    West Thurrock, Essex
    Posts
    727
    Rep Power
    31

    Thumbs up Charging for scans

    We charge a rate of 50% of the B&W click rate, but only on machines that are used mainly as scanners. As stated in other posts this just covers the cost of maintaining the doc feeders and the reader.

    We were looking to increase this as most of the machines we have out there are now a colour scan and having to replace a CIS wipes out, for intents and purposes, any profit we make on that machine.

    The impossible is easy - miracles take a little longer
    So let us not talk falsely now, the hour is getting late.

  8. #8
    Field Supervisor 1,000+ Posts
    Scanning click Charge

    davidj7's Avatar
    Join Date
    Jan 2009
    Location
    india
    Posts
    1,098
    Rep Power
    30
    is there a counter for scanning ?

    a machine is only as good as your tech : source:screwtape ; the scary one

  9. #9
    Master Of The Obvious 10,000+ Posts
    Scanning click Charge

    blackcat4866's Avatar
    Join Date
    Jul 2007
    Location
    Lapeer, Michigan
    Posts
    15,198
    Rep Power
    244
    It depends on your brand. Copystar, Kyocera, and Samsung all track scans and many other counts.

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  10. #10
    OMD-227
    Guest
    I can only remember one machine that I looked after which was charged for scans. It was back in early 2000 something at a Minolta/Sharp dealer, machine was a Minolta CF2002. The guy was an art dealer who used the machine as an archiving scanner for his several thousand art books. He wanted everything available on his network as an image, so he wanted everything scanned, from plain B/W text, through to full page paintings. I cant remember how much he was charged for scans, but I know it was worth it, as the ADF got flogged and always needed something done to it.
    If a client is clearly using the machine as a high count scanner, I would be asking the service manager to look into charging them for scans..... even if its a super cheap price, its still counting towards the maintenance of the machine.

    Sharp also keeps a record of scans. Add that to the list too.


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here