Unfortunately, Aurora Corp. of America is just getting up and running. They do have a Phone number available, if you go to their website. This particular shredder has a real wimpy cutting assembly. A lot of moving plastic parts in between the blades. They require a lot of lubrication and without it, they can\'t pass the paper shreds and jam causing them to rip out and in to your waste container. Once they\'re gone, paper pieces build up in the cutters and eventually will stall the system. Finding a technician might even be more painful, but the unit is fairly easy to service. I am in the middle of trying to obtain parts for the very same problem. If I find any details, I will post again.
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