Ricoh MPc3502 scan to email

[Leebs14]

[slimslob]

Re: Ricoh MPc3502 scan to email

This is exactly what I did myself a while back, and had a hell of a time reversing the problem due (i guess) to the updated security features of seemingly all web browsers now.
The only solution I could come up with on my own, was to revert my Firefox browser back a few versions, and then I was able to log in and undo my screw up.
I don't ever use Firefox otherwise, and I've turned off auto-updating for the browser on my laptop, in case I ever make the mistake again.
Question: Any idea if there's an easier solution for this problem?

Print interface settings from user tools.
SP 5801-010 Web Service
SP 5801-011 NCS
SP 5801-017 CCS
Reenter network settings.

[tufbnme]

Re: Ricoh MPc3502 scan to email

This is exactly what I did myself a while back, and had a hell of a time reversing the problem due (i guess) to the updated security features of seemingly all web browsers now.
The only solution I could come up with on my own, was to revert my Firefox browser back a few versions, and then I was able to log in and undo my screw up.
I don't ever use Firefox otherwise, and I've turned off auto-updating for the browser on my laptop, in case I ever make the mistake again.
Question: Any idea if there's an easier solution for this problem?

Now back to the Gmail Authentication topic....
My problem (above) was also created when trying to setup a device for testing, with my own Gmail account settings shortly after I'd enabled 2 step verification for my Google account. I'd forgotten all about it, so I was trying all sorts of different settings and Certificate installations, when I finally realized that all I needed to do was log into my google account and create a new verification code for the device, and the issue was resolved.
Maybe it's the same for you too?

Where do I create a verification code?

[sandmanmac]

Re: Ricoh MPc3502 scan to email

Where do I create a verification code?

Ironically...you could GOOGLE it :

https://www.google.ca/search?q=google+2+step+verification&oq=google+2+step&aqs=chrome.0.0j69i57j0l4.7269j0j7&sourceid=chrome&es_sm=122&ie=UTF-8

This only applies if you/ they have it enabled on the account, and it should be obvious, because afterwards the process is necessary when connecting any new device, or new email program on a PC or smartphone

[tufbnme]

Re: Ricoh MPc3502 scan to email

Never mind, done with this.

[tufbnme]

Re: Ricoh MPc3502 scan to email

I truly do appreciate all the information. All it has gotten me is a device that now I cannot log into the WIM, still unable to scan to email and confusion. Be careful what you ask for I guess.

[NeoMatrix]

Re: Ricoh MPc3502 scan to email

Using your current web browser try login into the MFD with the WIM using "https:" instead of "http".
You should see a locked Icon on the bottom right hand side of your web browser.

What Operating system are you using ?
What internet security software are you using ?
Is the fireware system off or on ?
You may like to post the MFD configuration page(s) to the forum.

Chin up... The harder the job is to fix the greater the self satisfaction when it's working....

[reyphox]

Re: Ricoh MPc3502 scan to email

You dont need an ssl cert to use a gmail account with your copier..... Clearly we have some serious misinformation here.

Set smtp to smtp.gmail.com.
Select option to use ssl.

Enable smtp authentication.

Fill out username and email field as the email address.
Enter a password.

Fill out administrator email address.

Set auto specify send to yes.


Now in your actual google account, under Sign In and Security Device Activity and Notifications, enable less secure apps. This must be done or gmail will not allow the copier tp authenticate. Done. No certs required.


As for that ssl cert you added, it hasn't been signed by an authority which is why you are getting errors. To remove the cert you need a web browser that will allow you move past this security error. On mac Safari will allow you to. On a pc firefox and Microsoft Edge browser work. Just log back in, go to Device certificate and remove it. Ta da!

[tufbnme]

Re: Ricoh MPc3502 scan to email

OK, got back into the MFD, had to use internet explorer (hate it) and removed the certificates. Still cannot authenticate scanning to email. Tried it on another device at another location, nothing. Talked to a couple of IT guys and they told me that they quit using Gmail because of this issue. Too much time, I can spend it making money instead of making frustration.

[Reed]

Re: Ricoh MPc3502 scan to email

If the machine has problems authenticating and you know you have the correct email and password try a different port. I haven't set up a Ricoh but on the newer Kyocera I have used port 587 for gmail.

[NeoMatrix]

Re: Ricoh MPc3502 scan to email

Email:
Do you have a valid working email account on gmail.com ?
If you do not then create a gmail.com email account, and then test the new gmail account works.

Do you want to use NON-Secure email (Port 25), or Secured Email SSL(Port 587,995) ?

It's easier to setup non-secure email first(port 25) and get it working on gmail. Then change over to secured/authenticated email service.

Decide which option you wish to use.

If you want a quick email echo test then send an email to "scan2email3@gmail.com"
The above service will echo a return request informing you of the send/received connection.

[NeoMatrix]

Re: Ricoh MPc3502 scan to email

While I think of it , there was an old White Paper from Ricoh that showed step-by-step detail scan-to-email setup for Administrator I.T. end users.
You may like to search the Ricoh website for the latest "Scan To Email White paper".


Are you able to use packet capture software like Wireshark ?
You can use Wireshark to track where the email handshake or user authentication fails.

In your case I believe the user setting in the MFD address book might be failing authentication when sending to server.
A packet capture line segment might show : SMTP : "Client does not have permission to send as this sender."
The above Authentication error can be fixed by setting the correct User information in the MFD Address book.
Check Radio button "(o) Specifiy Other Auth Info below".
Login User Name :
Login Password:


HTH

[Elmo]

Re: Ricoh MPc3502 scan to email

was it this

[tufbnme]

Re: Ricoh MPc3502 scan to email

Finally got this to work, I had to setup a complete new Gmail account. Used all the other server settings that everyone suggested.

[NeoMatrix]

Re: Ricoh MPc3502 scan to email

Finally got this to work, I had to setup a complete new Gmail account. Used all the other server settings that everyone suggested.

Congratulations....