Ricoh MPC3500 scan to folder error

[logrady2331]

Re: Ricoh MPC3500 scan to folder error

anothertech: I learned a long time ago to just move on down the drag on technical issues that aren't a problem with the customer. I would like to know what's wrong also but........another crisis just popped up!

[NeoMatrix]

Re: Ricoh MPC3500 scan to folder error

NetWare is all but dead: I can't remember the last time I saw it.

DoomII 4 player IPX.....

[anothertech]

Re: Ricoh MPC3500 scan to folder error

DoomII 4 player IPX.....

X2

[qbert69]

Re: Ricoh MPC3500 scan to folder error

Thanks a BUNCH!!!

This info saved my arse this last week!--with our local city police department!

Since this is a older model you may want to check out this info; newer machines are using port 445. Whats not stated in this copy\paste is running a "show" command that will let you to verify the settings before you start and after if you need to change the port.

Good luck..

If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


The following information is what we currently know about KB3161949:




Symptom
If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


Cause
If KB3161949 is included in an update that is applied from Windows Update, this issue might be occur.


After applying this KB, it restricts the network connection of TCP 139 (NetBIOS over TCP/IP) to only a local segment. Therefore, a connection for Scan to Folder by using TCP 139 from the MFP, which is in a different segment from the destination computer, might be denied.


Workaround
To avoid this issue, please conduct the following workaround:


- Change the priority port for the SMB client to TCP 445 (Direct Hosting/CIFS) by using telnet.


Change the priority port procedure of the SMB client:
1) Connect to the target device by using telnet from the command prompt and log in as the administrator.
2) Enter the following command:
>smb client port 445




RICOH Maintenance Shell.
User access verification.
login: ***** (enter the Administrator login name)
Password: (enter the password)
User access verification ... OK.
RICOH ********
Network Control Service Ver. 12.78
Copyright (C) 1994-2016 Ricoh Co.,Ltd. All rights reserved.
msh>smb client port 445
msh> smb
Workgroup Name : WORKGROUP
Computer Name :
Comment :
Notification : Off
Protocol : IPv4
Client Port : 445
Client Auth Level : 0
Client WSD Browse : Off
Client Write Mode : Async
msh> logout
Logout Maintenance Shell.
Do you save configuration data? (yes/no/return) > yes
Yes.
Now, Save data.
Or


- Specify WINS or DNS on the device to conduct name resolution.


Applicable operating systems
Operating systems that can have KB3161949 applied, which include Windows Vista and later versions of Windows.


Reference
Please refer to the following link, which includes public information about KB3161949, as described by Microsoft. For more details and/or inquiries, please contact Microsoft: https://support.microsoft.com/en-us/kb/3161949

[tonerhead]

Re: Ricoh MPC3500 scan to folder error

All you need is the "special firmware" for the machine and it should scan fine. I know so. Check your anti-virus/firewall settings, you may need to set the ip of the copier as a "friendly" in them. I am not sure but one of the MS servers just had a security update that has killed smb scanning. Did it ever work?