Ricoh MPC3500 scan to folder error

[logrady2331]

Hello all, I have a Ricoh MPC3500 that fails on SMB scanning, giving the following error: "pserverstart (NETWARE) info, then "File server is empty CRII", then Exit pserver INFO"
All firmware is up to date. I can browse to the folder through the op panel (admin tools) and connect to the folder on the domain controller but when I do an actual scan I get the aforementioned error. O/S is Srvr 2012 (not R2). I have never ecountered this error code so....................HELP please!!

[NeoMatrix]

Re: Ricoh MPC3500 scan to folder error

You may like to google/bing search CTN for MPC3500 scan to folder.

"http:\\www.bing.com\search?q=site+copytechnet.com +"mcp3500%20scan"

https://www.google.com.au/search?q=search+site%3Acopytechnet.com+%22MPC3500+scan%22&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&ei=IwrGV4TcArPM8gfRkLa4CQ

[logrady2331]

Re: Ricoh MPC3500 scan to folder error

First thing I did....

[NeoMatrix]

Re: Ricoh MPC3500 scan to folder error

Scratch... scratch...
From memory I believe there was an RTB (Ricoh Tech Bulletin) out for Scan to SMB or server 2012 ?

Something along those lines....

SlimSlob might have more info for you....

[search site:copytechnet.com server2012]

Try this search link :

http://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/70944-scan-smb-windows-8-server-2012-a.html

[Zeldaman]

Re: Ricoh MPC3500 scan to folder error

Hi there!
Just looked in a german service-info from RICOH, and they say that the MPC 3500 cannot smb-scan under server2012.
Greetings...

[copier tech]

Re: Ricoh MPC3500 scan to folder error

I have the fw if you need it just PM me


MPC4500 SMB Scan fw.pdf

[Brianneoe]

Re: Ricoh MPC3500 scan to folder error

Since this is a older model you may want to check out this info; newer machines are using port 445. Whats not stated in this copy\paste is running a "show" command that will let you to verify the settings before you start and after if you need to change the port.

Good luck..

If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


The following information is what we currently know about KB3161949:




Symptom
If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


Cause
If KB3161949 is included in an update that is applied from Windows Update, this issue might be occur.


After applying this KB, it restricts the network connection of TCP 139 (NetBIOS over TCP/IP) to only a local segment. Therefore, a connection for Scan to Folder by using TCP 139 from the MFP, which is in a different segment from the destination computer, might be denied.


Workaround
To avoid this issue, please conduct the following workaround:


- Change the priority port for the SMB client to TCP 445 (Direct Hosting/CIFS) by using telnet.


Change the priority port procedure of the SMB client:
1) Connect to the target device by using telnet from the command prompt and log in as the administrator.
2) Enter the following command:
>smb client port 445




RICOH Maintenance Shell.
User access verification.
login: ***** (enter the Administrator login name)
Password: (enter the password)
User access verification ... OK.
RICOH ********
Network Control Service Ver. 12.78
Copyright (C) 1994-2016 Ricoh Co.,Ltd. All rights reserved.
msh>smb client port 445
msh> smb
Workgroup Name : WORKGROUP
Computer Name :
Comment :
Notification : Off
Protocol : IPv4
Client Port : 445
Client Auth Level : 0
Client WSD Browse : Off
Client Write Mode : Async
msh> logout
Logout Maintenance Shell.
Do you save configuration data? (yes/no/return) > yes
Yes.
Now, Save data.
Or


- Specify WINS or DNS on the device to conduct name resolution.


Applicable operating systems
Operating systems that can have KB3161949 applied, which include Windows Vista and later versions of Windows.


Reference
Please refer to the following link, which includes public information about KB3161949, as described by Microsoft. For more details and/or inquiries, please contact Microsoft: https://support.microsoft.com/en-us/kb/3161949

[sparks45]

Re: Ricoh MPC3500 scan to folder error

MPC3500 wont scan to anything newer than windows7

[sparks45]

Re: Ricoh MPC3500 scan to folder error

I have the fw if you need it just PM me


[ATTACH]34005[/ATTACH]

Thats for windows 7/ server 2008

[KenB]

Re: Ricoh MPC3500 scan to folder error

Also, turn off NetWare in the network settings.

If there is Server 2012 ( a Microsoft product) on the network, it is extremely unlikely there is a Novell NetWare server.

NetWare is all but dead: I can't remember the last time I saw it.

(The later versions of NetWare ran pure TCP/IP; legacy versions were IPX/SPX.)

[anothertech]

Re: Ricoh MPC3500 scan to folder error

There is a special NIB firmware _SD_B2215605L_LRC0451 or _Remote_B2215605L_LRC0451 released by Ricoh USA. With this firmware SMB scan to Win 8/10 and Server 2012 will work fine, or use FTP scan.

Yes this is the answer, but are they listening to you?

[slimslob]

Re: Ricoh MPC3500 scan to folder error

Since this is a older model you may want to check out this info; newer machines are using port 445. Whats not stated in this copy\paste is running a "show" command that will let you to verify the settings before you start and after if you need to change the port.

Good luck..

If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


The following information is what we currently know about KB3161949:




Symptom
If Scan to Folder is conducted on a computer or server that has the Windows Update that was published on June 14, 2016, applied, it might fail to send to the folder.


Cause
If KB3161949 is included in an update that is applied from Windows Update, this issue might be occur.


After applying this KB, it restricts the network connection of TCP 139 (NetBIOS over TCP/IP) to only a local segment. Therefore, a connection for Scan to Folder by using TCP 139 from the MFP, which is in a different segment from the destination computer, might be denied.


Workaround
To avoid this issue, please conduct the following workaround:


- Change the priority port for the SMB client to TCP 445 (Direct Hosting/CIFS) by using telnet.


Change the priority port procedure of the SMB client:
1) Connect to the target device by using telnet from the command prompt and log in as the administrator.
2) Enter the following command:
>smb client port 445




RICOH Maintenance Shell.
User access verification.
login: ***** (enter the Administrator login name)
Password: (enter the password)
User access verification ... OK.
RICOH ********
Network Control Service Ver. 12.78
Copyright (C) 1994-2016 Ricoh Co.,Ltd. All rights reserved.
msh>smb client port 445
msh> smb
Workgroup Name : WORKGROUP
Computer Name :
Comment :
Notification : Off
Protocol : IPv4
Client Port : 445
Client Auth Level : 0
Client WSD Browse : Off
Client Write Mode : Async
msh> logout
Logout Maintenance Shell.
Do you save configuration data? (yes/no/return) > yes
Yes.
Now, Save data.
Or


- Specify WINS or DNS on the device to conduct name resolution.


Applicable operating systems
Operating systems that can have KB3161949 applied, which include Windows Vista and later versions of Windows.


Reference
Please refer to the following link, which includes public information about KB3161949, as described by Microsoft. For more details and/or inquiries, please contact Microsoft: https://support.microsoft.com/en-us/kb/3161949

This is the only way to get it scan if KB3161949 is installed on a computer.

This is not necessarily true. KB3161949 only causes problems when you are trying to scan to a computer that is on a different sub-net and then only if you are not on a domain. It also seems to cause problems scanning using IP address instead of computer name.

If you are on a domain, the following things need to be correct:

1. Domain name
2. Primary DNS must be the primary domain DNS
3. MFP must have a NetBios name

If not on a domain:

1. Workgroup name must be correct
2. Primary DNS should be the gateway/router
3. MFP must have a NetBios name

[logrady2331]

Re: Ricoh MPC3500 scan to folder error

Hello all,
Never could get it to scan to 2012. Turns out their IT guy isn't an IT guy after all. He's the GM for the business and as such does not a lot of knowledge with the network (at least I know why the network is a mess!!) At the end of the day they only used scan to SMB in the "old" days, whatever that means. They scanned to a folder and picked it out of the folder as an attachment to an e-mail. I set up scan to e-mail and they are good with that. So, not fixed technically but customer is fixed. Thanks for all the suggestions.

[anothertech]

Re: Ricoh MPC3500 scan to folder error

Hello all,
Never could get it to scan to 2012. Turns out their IT guy isn't an IT guy after all. He's the GM for the business and as such does not a lot of knowledge with the network (at least I know why the network is a mess!!) At the end of the day they only used scan to SMB in the "old" days, whatever that means. They scanned to a folder and picked it out of the folder as an attachment to an e-mail. I set up scan to e-mail and they are good with that. So, not fixed technically but customer is fixed. Thanks for all the suggestions.

My curiosity is killing me, Please go back and fix it and tell me what the holdup was, thank you for your support!
It's like a sickness, I'm always like why why why, why doesn't it work!

[slimslob]

Re: Ricoh MPC3500 scan to folder error

Hello all,
Never could get it to scan to 2012. Turns out their IT guy isn't an IT guy after all. He's the GM for the business and as such does not a lot of knowledge with the network (at least I know why the network is a mess!!) At the end of the day they only used scan to SMB in the "old" days, whatever that means. They scanned to a folder and picked it out of the folder as an attachment to an e-mail. I set up scan to e-mail and they are good with that. So, not fixed technically but customer is fixed. Thanks for all the suggestions.

I had customer who was scanning to email on their in house exchange server and referring to it as scanning to a folder as employees would get them directly from the folder on the exchange server. Eliminated the need to set up the authentication needed for SMB or FTP.