Weird one

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  • kingarthur
    Service Manager

    1,000+ Posts
    • Feb 2008
    • 1201
    #1

    Weird one

    First of all, as it's my last working day of the year....Happy Christmas to all

    We've recently installed a load of KM bizhubs to one customer, C558s & C3350is, they can access the pagescope on the C558s fine, but not on the C3350is, however, I can connect to pagescope when the C3350i is in my office, or with a laptop ( i learned how to do it today.. )

    Has anybody any idea why it won't work on the customers network...... it just doesn't seem to make sense, apparently they can print fine.


    Cheers
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...
    Tags: c3350is, c558s, fine, learned, pagescope
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Weird one

      Did you try PSWC from a different bowsers?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22699
          #3
          Re: Weird one

          Is the local IT limiting browser addresses? I serviced a bank once that only allowed the company website ... that's it. To access the webpage I had to connect via crossover to my laptop. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Weird one

              Websense is called what you BC met.
              As far as I understand they can access PSWC on C558s, I assume that will rull out completely their network settings etc.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1201
                  #5
                  Re: Weird one

                  Our IT chap went in and had a look whilst I was off, I had to wait until he came back today, as far as he can remember......IP filtering was turned on, which he turned off, and he had to set the smaller machines to TLS 3
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • Kimi
                      Trusted Tech

                      100+ Posts
                      • Feb 2018
                      • 105
                      #6
                      Re: Weird one

                      Originally posted by kingarthur
                      Our IT chap went in and had a look whilst I was off, I had to wait until he came back today, as far as he can remember......IP filtering was turned on, which he turned off, and he had to set the smaller machines to TLS 3
                      These new "i" devices have a few extra features turned on, the above being one. Also recently had to install Papercut and these have all sorts of new web browser security settings that need to be changed.

                        Comment

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