mx-b557F Slow scan issue

[Copyguy69420]

I am the copier vendor and one of my clients are having issues with scanning. It is really slow. I have tried checking the network settings and everything is correct on that end. I have tried removing all the files from the folder and that did not work either. I also tried rebooting the copier and the computer and removed the network cables and i am still having the same issues. All the scan settings are at the lowest settings possible.

[Samanator]

It would be helpful to know what make an model machine the customer is scanning from and what OS the target computer has.

Not all machines are the same, especially older machines.

The OS on the computer matters as well.

[Copyguy69420]

it is a Sharp MX-B557F. They are scanning to Windows 10.