Since the issue only occurs on this old C360 I would try updating the firmware or explain to the client this machine is discontinued & support has ended.
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Sounds to me like they tried to include something in their document that they did not have permission to use. Quite possibly something that they only intended to reference but “Adobe InDesign” pulled the entire referenced document in as a hidden reference. Similar to the highlighted references in Wikipedia.The BH-C-360 is probably set to print hidden text. Have the customer try printing from the Preview screen.Leave a comment:
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could you get a copy of the file to print on a different brand to see if it shows up that way?Leave a comment:
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Here's a tough one:
Customer is making PDF's with “Adobe InDesign”. Not visible in the screen and also not visible with many different printers, but visible when being printed with a BH-C-360 with the “latest” PostScript driver is a dot grid showing a watermark with a text in German language: Ungültige Kopie (Invalid Copy).
Nobody knows where this comes from. It is obviously generated within the In-Design software.
What the customer thinks is that the problem lays in the MFP, which is in my opinion totally out of the question, of course. The same machine with a PCL driver does not show the effect, but I am convinced this watermark is being generated within the Adobe software. See attachment.
Any ideas please?
Hans
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