Here's a tough one:

[FalconTech]

Thanks much. Will definitely give this a try.

[copier tech]

Customer called after replacing new cyan drum for Bizhub C360 but machine continued to say "Replace Cyan Drum" Swapped drum with its neighbour without effect. Swapped chip reader with neighbour. No change. Reseated all connectors on interconnect PWB. No change. Replaced engine PWB. New error C-C153. Firmware upgrade required. Could I get some help with a firmware package? Please send to rawlcoulton@hotmail.com. Thanks.

Try starting a new thread. But you can disable the 'replace drum' message with SW 51 HEX F0 and 55 HEX 0C

We can also supply the firmware if still required.

www.printerfirmware.co.uk

[FalconTech]

Customer called after replacing new cyan drum for Bizhub C360 but machine continued to say "Replace Cyan Drum" Swapped drum with its neighbour without effect. Swapped chip reader with neighbour. No change. Reseated all connectors on interconnect PWB. No change. Replaced engine PWB. New error C-C153. Firmware upgrade required. Could I get some help with a firmware package? Please send to rawlcoulton@hotmail.com. Thanks.

[ihatefinishers13]

Turned out that someone goofed up one of the drivers and activated the watermark function in it...........
Nobody never ever used this function, so the first thought was not in that direction.
For this one machine, there were several drivers installed and coincidentally the one with the watermark has been used in the mentioned case.

Hans

Anything set in the watermark section of the Postscript driver?

Hansoon well this is awkward... :P

[Hansoon]

Turned out that someone goofed up one of the drivers and activated the watermark function in it...........
Nobody never ever used this function, so the first thought was not in that direction.
For this one machine, there were several drivers installed and coincidentally the one with the watermark has been used in the mentioned case.

Hans

[Samanator]

What was the final outcome to this problem, please.

[RRodgers]

Flatten the PDF:

I agree, this will "probably" fix it. Or ask them if they have someone in the office that works with PDF's and can edit the document. You NEED to find the layer that this is on. Post Script is literal... if it's there it will try to print it.

[PrintWhisperer]

Flatten the PDF:

[dalewb74]

well, if it doesn't happen on all of their pdf's. i would have customer track down whoever designed it. and have that person fix it. sounds like someone doesn't know what they are doing. or maybe it is a default that is set, but they are unaware of it. maybe they replaced someone that had originally been doing that. but like everyone else said, it's not the machine, but adobe.

[BillyCarpenter]

I'm curious if those that work for a larger company, do they have a policy for dealing with this type of scenario? I understand that no two customers are created equally, but just curious.

[blackcat4866]

I agree it must be coming from the Adobe software. But just to see if I can change the issue, I would try a couple of different print drivers to see if you can change or eliminate the watermark (I don't think it will help). Do you have Adobe InDesign available to you in your own office to play around with a copy of the document (I suspect no)?

Like slim, I believe that there is trademarked element buried in the specific document. It may take some trial and error to find and delete the specific offending element.

No it is not your responsibility, but I also understand that ANYTHING that passes within 3 meters of the MFP will get given to you to solve. Projects like this are time intensive. The real question is how badly do you want to keep this customer. If you want to see him gone, follow Billy's advice. =^..^=

[allan]

There's no way that a copier, any copier, will put an Adobe Watermark on sheet of paper. I wouldn't waste a lot of time on it simply because the customer blames in on the MFP. Time is money and I'm with Copier Tech on this one. Tell them the MFP is old and no longer supported. On to the next call.


PS - Tell them to call Adobe for tech support.

Those MFP's are still supported by Hansoon...

[BillyCarpenter]

There's no way that a copier, any copier, will put an Adobe Watermark on sheet of paper. I wouldn't waste a lot of time on it simply because the customer blames in on the MFP. Time is money and I'm with Copier Tech on this one. Tell them the MFP is old and no longer supported. On to the next call.


PS - Tell them to call Adobe for tech support.

[Hansoon]

PDF are designed in layers if they can figure out what layer the watermark is on they can probably delete or hide it.

Their knowledge of PDF is very limited, as much as mine.
The lady insists that it must be a hardware issue, so why it does it not happen with all the other PDF's?
I know not only from my guts that it is Adobe. But who dares to criticize Adobe?

Hans

[allan]

PDF are designed in layers if they can figure out what layer the watermark is on they can probably delete or hide it.