Scan to Email?

[Hart]

Don't use a free Gmail account, they flag the account and either will deliver mail multiple hours later (max was 48 hours), or just won't deliver them at all.
Can't comment about a Workspace account.

[copier tech]

I am using SMTP2Go and Sendgrid for SMTP servers but more and more over the past year we are having issues where the copier successfully sends the email however it never makes it to certain email addresses while other email addresses have no problem. Basically spam filters or firewalls are picking the scans off before they reach the recipient. In some cases the email ends up in the customer's Junk email and in other cases it never even reaches the Junk folder. I have occasionally gotten around this issue by changing the "From" email but in some cases this doesn't work either.

What is everyone else doing these days when the customer has no smtp of their own and doesn't even know what you're talking about if you ask them for theirs? Any other tricks you're using?

Gmail seems to be the best & most reliable way to set copiers to scan to email.

When you create a Gmail account try not to use too many number & especially charters like '%$*! etc.'

For example a simple 'copytechnet@gmail.com' should not end up in the spam box etc.

[slimslob]

What is everyone else doing these days when the customer has no smtp of their own and doesn't even know what you're talking about if you ask them for theirs? Any other tricks you're using?

I find it highly suspect that the customer's ISP does not provide email service. The customer most likely has at least one email address from the ISP that is used to make online payments tom their account. Most provide ten free accounts for residential customers and an Exchange type email platform for business customers that establish a Domain with the ISP that supports 100 addresses.

[tomcatld127]

I remember using STunnel years ago, and it worked to a certain degree. Every now and then, it may have required a re-start. There was even a pre-written config file for gmail servers. Your MFP would send scans over the LAN (using port 25 or 587) to a PC running Stunnel, and it would relay the scan to gmail's servers with the correct port settings and encryption. https://www.stunnel.org/index.html I would be curious if anybody uses it lately.

[ihatefinishers13]

We've been using SMTP2Go for over a year without any issues. The "big" companies that would block it have their own email server settings so our settings only end up being used on smaller accounts anyway.

[OlliK1969]

These problems only occur for us if the standard reply address is not stored in the device. He then scans, but the file never reaches the customer.

[Mako]

SMTP2Go has a history of some major corporate email providers blocking it due to complaints about bulk/SPAM mail being sent using them over a short period of time. That is why I would never use them. What is their ISP? What do they receive email through?

I don't really have a specific provider to name. This just a general trend I've been noticing on more and more of my installations. It seems that both Sendgrid and SMTP2Go are only working without issue on about half of my installs.

[slimslob]

I am using SMTP2Go and Sendgrid for SMTP servers but more and more over the past year we are having issues where the copier successfully sends the email however it never makes it to certain email addresses while other email addresses have no problem. Basically spam filters or firewalls are picking the scans off before they reach the recipient. In some cases the email ends up in the customer's Junk email and in other cases it never even reaches the Junk folder. I have occasionally gotten around this issue by changing the "From" email but in some cases this doesn't work either.

What is everyone else doing these days when the customer has no smtp of their own and doesn't even know what you're talking about if you ask them for theirs? Any other tricks you're using?

SMTP2Go has a history of some major corporate email providers blocking it due to complaints about bulk/SPAM mail being sent using them over a short period of time. That is why I would never use them. What is their ISP? What do they receive email through?

[Mako]

I am using SMTP2Go and Sendgrid for SMTP servers but more and more over the past year we are having issues where the copier successfully sends the email however it never makes it to certain email addresses while other email addresses have no problem. Basically spam filters or firewalls are picking the scans off before they reach the recipient. In some cases the email ends up in the customer's Junk email and in other cases it never even reaches the Junk folder. I have occasionally gotten around this issue by changing the "From" email but in some cases this doesn't work either.

What is everyone else doing these days when the customer has no smtp of their own and doesn't even know what you're talking about if you ask them for theirs? Any other tricks you're using?