unable to print using local network

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  • margic brian
    Technician
    • Jul 2012
    • 97

    #1

    unable to print using local network

    hello folks,
    we have been working on this mpc2051 ricoh copier but we have failed to find a solution to the above mentioned problem of not printing via the LAN.
    connections are all set ok. i can ping the copier ,and occassionally view it via the web image monitor although sometimes i get the error 404 . and when we use USB connection the machine prints well.

    i have also tried taking the copier to a different network in another location but i get the same thing although i rest the copier to factory default still same problems.

    any kind of help will be greatly appreciated. thanks in advance
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2847

    #2
    Re: unable to print using local network

    Is all firmware up to date? Have you tried using a crossover cable to eliminate possible interference on the network? Is the device using a static IP?

    Comment

    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589

      #3
      Re: unable to print using local network

      Have you confirmed your DNS is correct and valid???????????????????
      Mystic Crystal Revelations

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 37189

        #4
        Re: unable to print using local network

        The machine might be set to require user codes when printing over the network. The computer will appear to send the job. The data light will flash while the dsata is being received. Data light goes off and nothing prints.

        Comment

        • Jaycat718
          Technician

          50+ Posts
          • Oct 2013
          • 70

          #5
          Re: unable to print using local network

          Have you tried isolating the machine on a standalone switch? The fact that you're able to print using the Usb connection, says something.
          Are you assigning the machine a static IP? Allow the machine to pick up an IP from the DHCP server, and then assign it as a static.
          Make sure that port 80, or 443 are enabled on the machine if you're using a secure-sign in aswell.
          Does the machine have RID Card readers installed? If so, does it require authentication to print remotely?
          Have you tried a different driver? PCL or Postscript? (I've only seen UFR on canon machines so i wouldn't ask about that)
          Have you tried using a crossover cable to determine if you can connect using troubleshooting software.

          Have you checked the Actual Ethernet connector on the Machine? The port might have bent pins on the inside that wont allow a connection.

          Comment

          • ruben
            The New Guy

            1,000+ Posts
            • Oct 2012
            • 1203

            #6
            Re: unable to print using local network

            Do a memory clear on NCS and Printer Application, then re-input the networt settings. If you are using a static IP make sure it is out of DHCP range and is allocated to the copier MAC address. Remove the copier from the network and try pinging the IP; if you get a reply then another device is using it. If it still doesn't work, use the hostname instead of the IP.

            Originally posted by margic brian
            although i rest the copier to factory default still same problems.
            Hopefully you didn't do an all memory clear. If you did, good luck with that...

            Comment

            • margic brian
              Technician
              • Jul 2012
              • 97

              #7
              Re: unable to print using local network

              Originally posted by rthonpm
              Is all firmware up to date? Have you tried using a crossover cable to eliminate possible interference on the network? Is the device using a static IP?
              the firmware is up to date the only thing i havent tried is using the crossover cable let me give it a try and then see what happens and if it works what should be my next step otherwise thanks for the response

              Comment

              • margic brian
                Technician
                • Jul 2012
                • 97

                #8
                Re: unable to print using local network

                Originally posted by Tonerbomb
                Have you confirmed your DNS is correct and valid???????????????????
                dns is correct and valid

                Comment

                • margic brian
                  Technician
                  • Jul 2012
                  • 97

                  #9
                  Re: unable to print using local network

                  Originally posted by ruben
                  Do a memory clear on NCS and Printer Application, then re-input the networt settings. If you are using a static IP make sure it is out of DHCP range and is allocated to the copier MAC address. Remove the copier from the network and try pinging the IP; if you get a reply then another device is using it. If it still doesn't work, use the hostname instead of the IP.Hopefully you didn't do an all memory clear. If you did, good luck with that...
                  no i didnt do an all memory clear

                  Comment

                  • margic brian
                    Technician
                    • Jul 2012
                    • 97

                    #10
                    Re: unable to print using local network

                    i really appreciate all the efforts you guys are putting in to help out atleast i have tried all the possibilities except the one of using a crossover cable which am going to do and get back to you guys soon and please if you get more solutions i wil be happy

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22989

                      #11
                      Re: unable to print using local network

                      The same thing is happening at our office. DHCP is handing out the address that the printer is on, usually to an iPad. The printer doesn't print when the address is duped. I shifted the IP of the printer into the high 200's, minimizing the risk of DHCP handing out that address.

                      If you think you have a duplicate IP address unplug the copiers network cable, then Ping or run NetScan. If something answers at that address you know you've got a dupe. Rather than trying to track down the culprit, just re-assign the printers IP up high. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • totoro
                        Senior Tech

                        Site Contributor
                        500+ Posts
                        • Apr 2008
                        • 568

                        #12
                        Re: unable to print using local network

                        Is the wireless turned on?
                        Totoro

                        Comment

                        • Tonerbomb
                          AutoMajical Resolutionist

                          Site Contributor
                          2,500+ Posts
                          • Feb 2005
                          • 2589

                          #13
                          Re: unable to print using local network

                          Have you tried to print via host name instead of IP?????
                          Mystic Crystal Revelations

                          Comment

                          • ApeosMan
                            Trusted Tech

                            Site Contributor
                            100+ Posts
                            • Nov 2009
                            • 183

                            #14
                            Re: unable to print using local network

                            I think we can rule out a network issue as you've mentioned you've taken this to a different network to test and had the same problematic result, so as long as you've typed in the IP details correctly and tried different network cables, I'd rule out the network being at fault.

                            Doing a direct network cable crossover connection from your laptop to the device is probably the most important test you can do at the moment. Give your laptop an IP of 192.168.0.200 and the MFP and IP of 192.168.0.210 the subnet mask should be 255.255.255.0 and no need for a GW. Sorry if you know this already, but I have no idea about what sort of level of network knowledge you have.

                            You may also want to try doing a print via telnet, here is a guide on how to do that: http://www.copytechnet.com/forums/sh...ghlight=telnet

                            Also make sure port 9100 and LPR/LPD are open on the MFP. Also make sure that if there is a particular port name for LPR printing to the MFP that it's entred into the port name field of the LPR port connected to the print driver.

                            You can also do an LPR test print from command prompt as well: http://www.barrcentral.com/help/beps...e_approach.htm or http://pic.dhe.ibm.com/infocenter/zo...0%2Flpruse.htm or http://www.microsoft.com/resources/d....mspx?mfr=true

                            If the issue is still there after doing a crossover network cable test as well as resetting to factory default settings then there is something wrong with the main board or NIC.

                            Also are you able to scan without issue via the network to an e-mail, SMB destination, FTP destination or using a scan driver?

                            Is this issue happening only on one PC?
                            Last edited by ApeosMan; 01-05-2014, 03:07 AM.

                            Comment

                            • ApeosMan
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Nov 2009
                              • 183

                              #15
                              Re: unable to print using local network

                              Originally posted by Tonerbomb
                              Have you tried to print via host name instead of IP?????
                              That would be bizarre if that worked considering the MFP has to resolve it to an IP address, but stranger things have happened.

                              Comment

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