PS Timeout Error

[tmaged]

I have a Sharp AR-M550N that's been in place for a number of years. All of a sudden we are getting timeout errors where the job will sit in the queue on the workstations for 5-10 minutes, then it will print along with the error page.

• We've made sure there is not a duplicate address =normal
• Ran a continuous ping while the job is hanging =normal
• Updated driver & firmware
• Swapped MFP HDD, MFP board & added expansion memory
• inserted a 10/100 switch between the MFP & their switch.
• It happens from locally installed drivers & server installed shares.

I'd like to know the protocol of a print job. If it's still in the queue on the workstation, does that mean the station is still processing the job ?
If the MFP was having an issue, would it still disapper from the queue on the station & then get a failed to print error ?
These questions might help troubleshoot as well as any input.
I tried to Google the protocol of a print job, but didn't really find anything that helped.
Thanks !

[slimslob]

Re: PS Timeout Error

The only time I have had a similar problem, the network switch it was connected to was about 5 years old. After we replaced everything on the machine that affected network connection, the customer moved another MFP into that location and it had the same problem. They bought a new 32 port switch and the problem went away. Also, an intermittent problem a computer on the same switch was having connecting to the internet disappeared.

[Tonerbomb]

Re: PS Timeout Error

Keep it simple............... What does the machine do when you connect your laptop to it via crossover cable?? If everything prints normally, then the customer has a network issue and the MFP is OK. Unless your getting paid to troubleshoot the customers network, your done..............

[blackcat4866]

Re: PS Timeout Error

Keep it simple............... What does the machine do when you connect your laptop to it via crossover cable?? If everything prints normally, then the customer has a network issue and the MFP is OK. Unless your getting paid to troubleshoot the customers network, your done..............

Yup. That's what I'd do.

On one site we had two bizhub C360's side by each. Machine on the right takes 90 seconds before beginning to print. Machine on the left takes 9 seconds before beginning to print. It doesn't matter what application, what PC, etc. Drivers are shared on the server.

Test #1: we swap machines leaving all the cords in place, and swap IP addresses. Result: machine on the right still takes 90 seconds, machine on the left still takes 9 seconds. Obviously it's not the MFP. We swap everything back. Theoretically we could have stopped here, but by then I was curious.

Test #2: we remove the nest of wires behind the machine and install a new/different 5 foot power cord and new/different 5 foot network cord. Result: Right machine takes 9 seconds, just like the left machine. Ok ... whats in this nest? Well, there's a 50 foot Cat5 cable from the machine to the surge suppressor, then another 50 foot Cat5 cable from the surge suppressor to the VOIP box, then another 50 foot Cat5 cable from the VOIP box to the wall. And the VOIP box operates at only 5MB/s. That's the bottleneck. Do you think there's enough cable? =^..^=