Scan to folder after Win 10 upgrade

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  • sx633
    Technician
    • Sep 2011
    • 49
    #1

    [Misc] Scan to folder after Win 10 upgrade

    Customer has just upgraded to Windows 10 (from 7) and claims that since then he can't scan to folder from irADV2030L (with i send kit fitted)
    I know it used to work, but I also know he is a bit of a fiddler and can't always believe everything he tells me.
    On further investigation i found that the PC can ping the MFD but the MFD can't ping the PC.
    Likewise the PC can print to the MFD but when browsing network from MFD I cannot see PC.
    This is only a home network (barely even a network) One PC , one MFD and an EE router.
    MFD will ping the router. Customer also runs Norton 360, could that be blocking incoming connections ?
    Anyone else had issues with Windows 10 upgrades ? SMB version maybe ?
    Tags: None
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: Scan to folder after Win 10 upgrade

      Originally posted by sx633
      Customer has just upgraded to Windows 10 (from 7) and claims that since then he can't scan to folder from irADV2030L (with i send kit fitted)
      I know it used to work, but I also know he is a bit of a fiddler and can't always believe everything he tells me.
      On further investigation i found that the PC can ping the MFD but the MFD can't ping the PC.
      Likewise the PC can print to the MFD but when browsing network from MFD I cannot see PC.
      This is only a home network (barely even a network) One PC , one MFD and an EE router.
      MFD will ping the router. Customer also runs Norton 360, could that be blocking incoming connections ?
      Anyone else had issues with Windows 10 upgrades ? SMB version maybe ?
      ================================================== ===========================

      WINDOWS 10 has much issues

      Drivers need to be Updated--as of 9/3/2015
      Patches for Fierys/Servers
      Some Windows Based Fierys not 10 Supported
      Canon Software Support for Microsoft Windows 10 Operating System
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • kuby
          Senior Tech

          1,000+ Posts
          • Oct 2007
          • 1383
          #3
          Re: Scan to folder after Win 10 upgrade

          I agree with teckat - too many issues. Had a customer upgrade their PC to Windows 10 and found out somethings do not work anymore. Had to roll them back to Windows 7.

            Comment

            • Gbr
              Technician

              50+ Posts
              • Nov 2011
              • 50
              #4
              Re: Scan to folder after Win 10 upgrade

              you can try checking if windows is somehow started blocking homegroup members sharing options. option used to be in control panel -network - advanced sharing setting.

              also all of the usual; could be changed.

              -usernames and passwords (different username seen from command prompt )
              -network discovery
              -permissons - users
              -firewall and antivirus
              -host and file paths .. ( If host path consists of it's IP adress check that router DHCP has not changed the computer adress)

              Do you get send error number

                Comment

                • sx633
                  Technician
                  • Sep 2011
                  • 49
                  #5
                  Re: Scan to folder after Win 10 upgrade

                  It turned out to be Norton taking control of the windows firewall !!!!

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8105
                      #6
                      Re: Scan to folder after Win 10 upgrade

                      Uninstall Norton, complete waste of money, time & Windows resources!
                      Windows comes with free intigrated antivirus software & has done since win 7 (microsoft security essentials or windows defender)
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • soyemiade
                          Junior Member
                          • Oct 2013
                          • 3
                          #7
                          Re: Scan to folder after Win 10 upgrade

                          Reconfirm the user's credentials such as password and username.

                            Comment

                            • vickyhanif
                              Technician
                              • Mar 2014
                              • 14
                              #8
                              Re: Scan to folder after Win 10 upgrade

                              Even I faced the same problem on windows 10 with McAfee and Eset. Problem is not because of windows its because of auto updates of anti viruses. Just disabled the firewall n everything was working.

                              Sent from my Infinix X506 using Tapatalk

                                Comment

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