Read this before you ask for help..!!

[Oze]

Things to remember when asking the techs here for help:
#1:
Model number...i.e..is it color/b&w etc etc
#2:
When does the isssue occur i.e.does it only happen when you print to it or use the Doc feeder,stack bypass etc.
#3:
CLEARLY STATE WHETHER YOU ARE A TECH OR NOT..!!!
When we give advice to a fellow tech we can tend to become long winded and technical.
I know that I can get fairly peed off when a question is asked and I supply a technical answer only to then be asked..."and how do I get into service mode"?
Also...we can tell you till the cows come home as to what has caused your issue..but at some point you ARE going to require a tech to visit and if we tell you it's a serious issue you can bet that it's a serious issue.
#4:
If you can...please take the time to post back with a reply as to whether we helped fix your issue...or if a tech serviced your machine,let us know if he concurred with our diagnosis.
#5:
And lastly...always bear in mind..
Doctors HATE being asked by total strangers "Hey Doc...I have this pain in my stomach...do I have Cancer?"
How does the doc know without doing an exam on you?
He can only guess and the cause could be one of a dozen issues.
We can only provide a professional guess as to the cause of your problems based on the fact that we see most of the problems every day but again...if you own an MFD you are going to NEED those quarterly preventative maintenance calls so best get used to it and budget for it.
Cheers all,
Oze

[tmaged]

Well stated.

[alex@wocltd.com]

dude-your me about 6 months ago- intially i was happy to give out advice(and recieve),but after a while seeing the same question's asked-same request's for firmware/sst I became just a bit jaded and then i started getting begging pm's at which point i had enough so really stopped posting.

i admire you-you seems to always answer but there comes a point......

[blackcat4866]

Wouldn't it be great...

....if we could get requests posted the way they make the most sense, the way we could help others the most?

But the fact is that the people (newbie techs and end users) that need the help the most, don't want you to know how green they are. I know I was that way.

Now, I really could care less. Could anyone memorize all the technical information we deal with on a daily basis? It's impossible!

I remember customers hassling me about having to look up something in a manual. My response usually went something like: "I work on 300+ models of machines, all with 400 page manuals. It's just impossible for me to memorize all that....."

I suppose the only thing that we can do is try to make the questioners comfortable enough that they can be honest. This includes not hassling everyone who has trouble with the English language. Or not attacking someones religious or political beliefs when they are inadvertently exposed. Does any of this sound familiar?

=^..^=

[CopymanAZ]

This post was something that really needed to be said . Thank You. I do not want to put any end user down for asking questions, but do realize that we are here for a reason and that copiers in general are not "Consumer Repair Related: pieces of equipment. We would not be in the business we are and the education required for the position if copiers were that easy. Again I do not mind helping a customer or user, but what I find offensive is when we advise something we are put down for saying it. I am not sure it was on this site at the moment, but an end user was trying to replace a drum on a Canon iR3300 and most of the techs recommended that a technician take care of it as there is more to putting a drum in than removing a screw and removing the old unit and installing a new unit. The end user was told that waste toner would have to be removed and cleaning along with electronic setting needed to be done. The end user finally called a service person who spent about 10 mins removing the old drum and installing the new one, doing nothing else that is recommended and charged the customer $115. This end user then comes back on the site and calls us all "Losers" for telling her to called for service because unfortunately the technician did not do what should have been done.
I guess the point that I am trying to make don't put us down for reconmendations that we are giving out for free and realize there is a reason for our existance in this world.

[tmaged]

Just a thought

Would it be worth asking Aneurysm to put a required field in the profile for Technician or End User ? Obviously there is no way to police this, but you'd know after a few posts.

[10871087]

dude-your me about 6 months ago- intially i was happy to give out advice(and recieve),but after a while seeing the same question's asked-same request's for firmware/sst I became just a bit jaded and then i started getting begging pm's at which point i had enough so really stopped posting.

I completely ignore questions via PM and generally don't respond to questions from people too lost to post reasonably technical question.

[Oze]

I suppose the only thing that we can do is try to make the questioners comfortable enough that they can be honest. This includes not hassling everyone who has trouble with the English language. Or not attacking someones religious or political beliefs when they are inadvertently exposed. Does any of this sound familiar?

OI..I RESEMBLE THAT REMARK..!!!

[ZOOTECH]

Excellent post Oze, can you re-post this on the Business Talk forum? I came across this by accident, but I think all users of this site could benefit from the suggestions.
Cheers!!!

[ben]

ricoh 7000 g080 reset fusing unit correctly message

Hello guys

I have a message on a copier ricoh 7000:

""reset fusing unit correctly"" message

Iam only find something on page 6-27 in the service manual, but till now after a couple of hour I do not find the problem
somebody had some advised

I try already another fusing unit with now result.

thanks in advanced ben

[Oze]

Hello guys

I have a message on a copier ricoh 7000:

""reset fusing unit correctly"" message

Iam only find something on page 6-27 in the service manual, but till now after a couple of hour I do not find the problem
somebody had some advised

I try already another fusing unit with now result.

thanks in advanced ben

Of ALL the threads to post in you HAD to pick this one??
Aside from the fact that this is a CANON forum and you're asking about a Ricoh....this question needed to be started as it's own thread...IN THE RICOH FORUMS...
Still giggling at the fact that you chose THIS thread to post in.... Buahahaha

[TheOwl]

Funny about the Richo post, but that isn't why I'm posting.

I agree with Oze, it would be great if everyone could give the best details possible, but that simply won't happen 100% of the time.

If you have an end user or newbie tech trying to fix a machine, they probably aren't going to think like us. It has taken us all years of experience to be able to problem solve copiers and to think logically about copier issues.

People making simple posts like "My copier is jamming. What should I do?" probably annoy the hell out of most people on this forum, but there isn't a rule that says you have to help them. If you think that the post is too open ended or that you will find it hard to help that person, don't reply to their post / thread. On the other hand, if you want to be patient and try to help, then good on you.

As for service manuals and firmware, I personally won't give out that information. That is my choice to do so for my own reasons. For the people that don't mind giving the information out, that's great.

We have all needed help at some stage and can all remember when we first started in this industry. It isn't easy and the way copiers are headed, it is going to get harder.

For the end users and newbies - Have a look through the forum and see if your problem has been posted before starting a new thread. If you do start a new thread, make sure you start it in the right place. If you do that, chances are that you will get your issue sorted out quicker.

[Oze]

The search feature at,not just this,but ALL forums is a terrific feature.
I ALWAYS do a search of the forums prior to asking my question...if for no other reason than to say "Yes..i DID search the forums first".
In my "non-tech" life I'm a musician and I collect Made in Japan vintage guitars.
The amount of forum trolling i have to do for research is mind numbing but that lil old search button has been my best tool on many an occasion.

[Aneurysm]

Of ALL the threads to post in you HAD to pick this one??
Aside from the fact that this is a CANON forum and you're asking about a Ricoh....this question needed to be started as it's own thread...IN THE RICOH FORUMS...
Still giggling at the fact that you chose THIS thread to post in.... Buahahaha

I had to move a copy of the post into a new thread to protect the noob from a complete copier geek smack-down but Holy Shit that was funny.

[Oze]

I RESEMBLE THAT GEEK REMARK...!!!
I think he read the title as :"READ THIS TO ASK FOR HELP."
I stared at his post for a full minute,dumbfounded,before I posted...lol