Canon IRA C2020/2225 Not Receiving Faxes

[doug]

Hi guys!
I have a customer that cannot receive faxes ....they they can send fine.
This problem has tried to be resolved by switching out 3 different model machines (IRA2020,2225 and an IRA5255) all doing the same thing.
I told the customer to contact Xfinity for this problem, and they say of its not their fault.
Is there a setting on the Canon IRA s that need needs to be set? It seems like the only time I have this problem is with Xfinity customers.
Has anyone else seen this problem?
Thanking you in advance,
Doug

[guitar9199]

Re: Canon IRA C2020/2225 Not Receiving Faxes

Hi guys!
I have a customer that cannot receive faxes ....they they can send fine.
This problem has tried to be resolved by switching out 3 different model machines (IRA2020,2225 and an IRA5255) all doing the same thing.
I told the customer to contact Xfinity for this problem, and they say of its not their fault.
Is there a setting on the Canon IRA s that need needs to be set? It seems like the only time I have this problem is with Xfinity customers.
Has anyone else seen this problem?
Thanking you in advance,
Doug

The FIRST thing I try is connecting a portable phone to their line and listen to the dial tone. If they have voicemail assigned to that line, it'll give you a "Stuttering" (4-5 beats) dial tone before it goes steady. If the incoming line does that, the fax will never connect!!

If you get a steady dial tone from the start, next thing I'd do is disable ECM. Then follow though with the usual suspects... Reduce TX/RX speed, use default G3 protocol, deactivate JBIG, etc...

[copier tech]

Re: Canon IRA C2020/2225 Not Receiving Faxes

There are a few simple tests can be done before swaping out the machine!

Call the Canon from your mobile, does it answer?

Plug in a phone into the wall socket can you make & receive calls?

Can they receive faxes from other fax machines/numbers?

99% of fax issues I see are caused by line faults, most common cause is noise on the line.

[nmfaxman]

Re: Canon IRA C2020/2225 Not Receiving Faxes

Call your mobile from fax machine.
Check caller ID.
They could be giving out wrong phone #.
Seen it many times.

[teckat]

Re: Canon IRA C2020/2225 Not Receiving Faxes

RX Speed

Try and Select a slower speed.
You can select [33600 bps], [14400 bps], [9600 bps], [7200 bps], [4800 bps], or [2400 bps].

[JPiek]

Re: Canon IRA C2020/2225 Not Receiving Faxes

I had the same issue with a IRC ADV V2020, turned out i missed a (not to Obvious) setting :

http://www.copytechnet.com/forums/canon/100716-canon-irc2020-adv-not-recieving-fax-not-answering.html#post478956

All credits go to Skynet

[songela]

Re: Canon IRA C2020/2225 Not Receiving Faxes

If they can SEND from same terminal that means it's all fine with the line.

Then the two most likely causes are:

1. Country settings: Make sure you select the correct country settings that apply to your locality. If you are not sure of which type, consult someone at the Exchange.

2. Line Jack: (this is most likely) British type Line Jacks usually come fitted with a capacitor and that will prevent fax RX completion. Open up the Jack and if you find a capacitor replace it with one without any.

However though, couldn't figure out faxes still have got some happy days to go!!