[Misc] After Firmware Update the Job Status/Monitor is Missing on C5045

[kevinds]

Howdy,

I updated the firmware on my/our C5045 printer, trying to get SMTP sending to work. After a few reboots and profanity shouted at the email provider, that is working..

My issue since rebooting has been that the Status/Monitor function is missing from the on-device display.

If I log in with the web-interface, I can see the status, but it is missing the Restart Job function that the on-device view offers.

Pressing the Status button, I can see the Consumables tab information, but the actual 'Tabs' are missing for Copy/Print, Send, Receive, and Store.

Yes, I have read the manual, searched the forum and the web. I read the manual again and again.

I am sure it is a 'check-box' somewhere, but I can't find it.

What did I do/change and how can I fix it?

Thank you,

Kevin

[mosey1100]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

You might have to do an MMI clear to get it back.

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

You might have to do an MMI clear to get it back.

Thank you.

Is there anything I should be concerned about when doing 'MMI clear'?

The service manual mentions (Page 716 on the PDF),

COPIER > FUNCTION > CLEAR
MMI Clear of user mode setting value
Lv.1 Details To clear the user mode setting values (excluding values for
Control Panel, common settings, and FAX).
Common Settings
Timer Settings
Adjustment/Cleaning
Report Settings
System Settings
Copy Settings
Communications


Timer Settings and Adjustment jump out at me as being important.

Is MMI a factory reset?

[mosey1100]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

It is like resetting to factory specs, if anything in address book back it up first and make sure you have all the network settings to reinput after


Sent from my iPad using Tapatalk

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

It is like resetting to factory specs, if anything in address book back it up first and make sure you have all the network settings to reinput after

Alright, so I did the MMI reset.

Service Menu, Copier, Function, Clear, paged over to page 3. Selected MMI, selected Ok, when the Ok button came back, I turned off the printer. Waited a few minutes and then turned it back on.

Some things definitely reset but not all. Incoming faxes are still forwarded to an email address, but the paper type was set back to default.

No change on the Job Status. Also showing a 'red wrench' and Finisher not available. at the bottom of the screen.

What should I be trying next?

Thank you again,

Kevin

[techandtrader]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

If you haven't already go into the RUI and backup the Address books, One touch Buttons.
Suspect a bad flash. Run a continuous ping and check connections Ping 192.168.1.0 -t

Go into the additional functions and initialize all user data. That will wipe out all the user settings. Any fax forwarding will have to be set back up. The latest software adds the updated SMTP security options for the C5045. So far I have not had a machine have any issue and that includes Office 365. Its easy to host pictures at Imgur: The magic of the Internet.

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

If you havent already go into the RUI and backup the Address books, One touch Buttons.
Suspect a bad flash. Run a continues ping and check connections 192.168.1.0 -t

Go into the additional functions and initialize all user data. That will wipe out all the user settings. Any fax forwarding will have to be set back up. The latest software adds the updated SMTP security options for the C5045. So far I have not had a machine have any issue and that includes Office 365. Its easy to host pictures at Imgur: The magic of the Internet. You can drop links here.

Sorry, I am a little/very confused now..

Unless one's subnet is a /23 or larger, that ping command will fail regardless.

imgur for what?

[vigour]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

If it says limited function mode, check for finisher error code and fix that.
Red wrench might mean you have a blown controller

I would initialize all settings
Then run firmware upgrade again, possibly downgrading.

[copier tech]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

Howdy,

I updated the firmware on my/our C5045 printer, trying to get SMTP sending to work. After a few reboots and profanity shouted at the email provider, that is working..

My issue since rebooting has been that the Status/Monitor function is missing from the on-device display.

If I log in with the web-interface, I can see the status, but it is missing the Restart Job function that the on-device view offers.

Pressing the Status button, I can see the Consumables tab information, but the actual 'Tabs' are missing for Copy/Print, Send, Receive, and Store.

Yes, I have read the manual, searched the forum and the web. I read the manual again and again.

I am sure it is a 'check-box' somewhere, but I can't find it.

What did I do/change and how can I fix it?





Thank you,

Kevin

I dont think you have been given the best advice here, you've now added to a simple issue you had.

Press the additional function key this will tell you what the spanner error code is?

From the home screen top right corner press this, you can simply add/remove the missing screen icons from there.

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

I dont think you have been given the best advice here, you've now added to a simple issue you had.

Press the additional function key this will tell you what the spanner error code is?

From the home screen top right corner press this, you can simply add/remove the missing screen icons from there.

I'm not missing screen icons, I'm missing the job statuses pages, to cancel or check on print/copy/fax jobs..

Otherwise, yes, my problems seem to have increased.

[copier tech]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

I'm not missing screen icons, I'm missing the job statuses pages, to cancel or check on print/copy/fax jobs..

Otherwise, yes, my problems seem to have increased.

Ok lets start with the new issue, what is your error message?

How did you update the firmware, via CDS?

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

Ok lets start with the new issue, what is your error message?

How did you update the firmware, via CDS?

I don't know what the error message is. I went to check the IP address the printer grabbed from DHCP since I couldn't find it on the network.. On the printer, all of the network stuff is greyed out.. Can't even set a static IP.. The 'User Data List (Network) printout has IPv4 On, showing 0.0.0.0 but I can not set an IP address. So.. No IP access (yet?). Hopefully I'm just missing something.

The error shows
A red wrench with 'Finisher can not be used.' as the error message.

Can I get the error number from the on-screen menu?

I updated it using the Service Menu with Updater.

Settings/Registration button
Pressed 2+8 together
Pressed Settings/Registration again
Updater
Update Firmware

Now has 20180821.086021

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

If it says limited function mode, check for finisher error code and fix that.
Red wrench might mean you have a blown controller

I would initialize all settings
Then run firmware upgrade again, possibly downgrading.

[guitar9199]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

This is why I always told my techs when I was a service manager that MMI clear was a "LAST RESORT"!

Canon's eSupport GRID could have saved you a bunch of time, and likely a few headaches.

...when it comes to updating firmware... don't "Guess"! If you don't know, ask! You can very easily take an expensive copier, and turn it into an expensive paperweight!

[kevinds]

Re: After Firmware Update the Job Status/Monitor is Missing on C5045

This is why I always told my techs when I was a service manager that MMI clear was a "LAST RESORT"!

Canon's eSupport GRID could have saved you a bunch of time, and likely a few headaches.

...when it comes to updating firmware... don't "Guess"! If you don't know, ask! You can very easily take an expensive copier, and turn it into an expensive paperweight!

If I had access to it, it would have been great.. As it was I was already researching everything I could on it.

Otherwise I needed the firmware update for SMTP sending to work.. That fixed my issue immediately..

I am more annoyed that the MMI clear didn't fix the issue it was suggested to do it for.

Missing some license keys and one that simply doesn't work so $$&*#@*%^#, but otherwise I think it is working again.. Time to set everything up again. Argh


Side question.. Is it possible to get trial keys for Canon MEAP applications? Or is it full version or nothing? There is one I want to try but I don't know if it will actually work with my printer, before spending hundreds on something that won't. Already have to replace a couple...