[CQ] Toner fading away on iRAdv C5235i ?

[27th]

Hello,

I'm going at a customer tomorrow. They're relatively far away and it take the day to get there..
Earlier today, they sent me the pdf : 20200213070754-2.pdf

They said it happen mostly in the morning, when they power-up the printer and it can last for ~50 printings.
I have never saw this before, anyone got an idea on what i should look for ?

They have an iRADV C5235i and drums LF are <100%

Thanks

[MunsterTech]

Re: Toner fading away on iRAdv C5235i ?

looks like condensation on the drums, do they leave the machine on at nite? is it cold first thing in the morning when they turn the machine on, over the course of the day, does the CQ improve and gets better to its perfect? check your timer settings, turn on the drum heaters, little switch, keep the machine on overnite, make sure the automatic switch off is set to 0

[27th]

Re: Toner fading away on iRAdv C5235i ?

The CQ does get better after some times & some printing !
Can't reach them right now so I don't know if they turn off the printer over the night, but i guess asking to let it powered-on over the night should reduce this effect ?

Also, never heard that there is a drum heater option. I will take a look at this !

Thank you for your advices MunsterTech !

[Phil B.]

Re: Toner fading away on iRAdv C5235i ?

Hello,

I'm going at a customer tomorrow. They're relatively far away and it take the day to get there..
Earlier today, they sent me the pdf : [ATTACH=CONFIG]45077[/ATTACH]

They said it happen mostly in the morning, when they power-up the printer and it can last for ~50 printings.
I have never saw this before, anyone got an idea on what i should look for ?

They have an iRADV C5235i and drums LF are <100%

Thanks

are you a canon tech in the USA?

[27th]

Re: Toner fading away on iRAdv C5235i ?

Not in USA, we are on a remote part of the world

[Phil B.]

Re: Toner fading away on iRAdv C5235i ?

Not in USA, we are on a remote part of the world

figured that out when i saw your fake profile... the image (in french) and AND USER not TECH

why try to BS us?

be truthful.. you'll go farther with it

we would have still helped you

[27th]

Re: Toner fading away on iRAdv C5235i ?

Alllrrrrrrighht, what does the fact that I'm french & USER rank have to do with my job ?
How in the world I am tryin' to BS you ?

For the first time in my 4 year of working in this field, I stumbled upon something that was weird to me and guessed I would have seek support here.

I am being trustful, and you're not helping here.


Edit : figured out what you were sayin : updated my profile so it says "Tech" now
As for location, i'll let it that way

[Phil B.]

Re: Toner fading away on iRAdv C5235i ?

Alllrrrrrrighht, what does the fact that I'm french & USER rank have to do with my job ?
How in the world I am tryin' to BS you ?

For the first time in my 4 year of working in this field, I stumbled upon something that was weird to me and guessed I would have seek support here.

I am being trustful, and you're not helping here.


Edit : figured out what you were sayin : updated my profile so it says "Tech" now
As for location, i'll let it that way

It's purely the fact you felt you NEEDED to put down false info. Do you not see that point?
Did you fudge info to get that job?
Your house/car?
How do we know from now on you're telling us that facts on your next thread?
Sorry if you can't see the trust needed in situations like this.

Sent from my SM-G960U using Tapatalk

[27th]

Re: Toner fading away on iRAdv C5235i ?

It feel a little weird that you're so concerned about my profil.
Anyway, don't worry about me Phil, I don't need you to trust me or anything like that. I have a problem, and I am here to seek help. That's it

Do you have some information that you could probably add up to MunsterTech's one ?

[Andyboachie]

Re: Toner fading away on iRAdv C5235i ?

The CQ does get better after some times & some printing !
Can't reach them right now so I don't know if they turn off the printer over the night, but i guess asking to let it powered-on over the night should reduce this effect ?

Also, never heard that there is a drum heater option. I will take a look at this !

Thank you for your advices MunsterTech !

Further, check the state of the paper to see if they appear moist. I bet you they can be a culprit. Have a blank plain A3 on platen glass and run a couple to feel the heat in the fixing unit. Afterwards, use some of them in your normal copy. If it was moisture, the results of the heated papers will be better than those that are not heated.

Let's see where these suggestions gets you.

[Phil B.]

Re: Toner fading away on iRAdv C5235i ?

Further, check the state of the paper to see if they appear moist. I bet you they can be a culprit. Have a blank plain A3 on platen glass and run a couple to feel the heat in the fixing unit. Afterwards, use some of them in your normal copy. If it was moisture, the results of the heated papers will be better than those that are not heated.

Let's see where these suggestions gets you.

or just open a fresh ream and compare CQ/PQ.

yes wet paper can cause problems..

but what I am seeing is progressional fading..

assuming it is SEF i would suspect drum charge or failure in ITB or one transfer roller failing

another point you stated ' They said it happen mostly in the morning, when they power-up the printer and it can last for ~50 printings '

so IF it was powered off in a COLD/MOIST environment that could be an issue..

drums @ 100% is that life LEFT or USED?

Genuine Canon Toner? or compatible (< could be another issue esp in cold climate)

what are the pages on belt and fuser?

total pages on pm parts.

on machine?

[27th]

Re: Toner fading away on iRAdv C5235i ?

Back from customer ! We'll see tomorrow if it does get better !
It does the same with a new paper (I took from our location to theirs)
Fusing is good & drums are 75% for BK & 53% CMY (from 0) with a genuine toner, we don't do use/sell/promote compatible toner
If it doesn't get better, I'll try to look on the ITB & the primary transfert roller

For the record, I followed some advice from MunsterTech, in SM Copier > Option > ENV-SET > DRY-CISU set to 1 (was on 0)
Also replaced the part FK2-7296-000

Will edit if something good or bad happen in a few days

Thank you MunsterTech & Phil B. !