Canon C3325i - Setup Failed

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  • Martinus
    Junior Member
    • Jul 2020
    • 2

    Canon C3325i - Setup Failed

    Our Canon copier reboot and don't start anymore ..
    No more acces to the configuration

    IMG_0284.jpg
    Attached Files
  • alex@wocltd.com
    Trusted Tech

    250+ Posts
    • Nov 2007
    • 430

    #2
    Re: Canon C3325i - Setup Failed

    weird quirk with these 33xx - easy fix with new hdd and firmware, before i get flamed - spent too long on these trying to format and recover the hdds when you can pick up the hdds for 10/20 quid....
    have had some luck back at base recovering the older hdds.....

    Comment

    • mga
      Copier Technician

      Site Contributor
      1,000+ Posts
      • Dec 2010
      • 1393

      #3
      Re: Canon C3325i - Setup Failed

      Originally posted by alex@wocltd.com
      weird quirk with these 33xx - easy fix with new hdd and firmware, before i get flamed - spent too long on these trying to format and recover the hdds when you can pick up the hdds for 10/20 quid....
      have had some luck back at base recovering the older hdds.....
      Regards Mark

      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

      https://copierservices.simdif.com

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: Canon C3325i - Setup Failed

        exactly?

        i thought you had to use a 'canon' approved HDD?

        Comment

        • mga
          Copier Technician

          Site Contributor
          1,000+ Posts
          • Dec 2010
          • 1393

          #5
          Re: Canon C3325i - Setup Failed

          Originally posted by Phil B.
          exactly?

          i thought you had to use a 'canon' approved HDD?
          You do
          Regards Mark

          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

          https://copierservices.simdif.com

          Comment

          • alex@wocltd.com
            Trusted Tech

            250+ Posts
            • Nov 2007
            • 430

            #6
            Re: Canon C3325i - Setup Failed

            dont know how to break it to you guys - HTS545050A7E380 | eBay

            currently 57 hdds under 20 quid.....

            Canon 'hdds' are NOT anything special - they become special when formatted and loaded with firmware.....

            you can go one step further and get ANY hdd and clone existing hdd to it - but remember you cannot preload hdd(for latest models)....but now hdds are so cheap it aint worth the effort

            hope this helps

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931

              #7
              Re: Canon C3325i - Setup Failed

              Originally posted by Martinus
              Our Canon copier reboot and don't start anymore ..
              No more acces to the configuration

              [ATTACH=CONFIG]46135[/ATTACH]
              Start with the basics by reloading the firmware before you start replacing an unnecessary HDD!


              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 7931

                #8
                Re: Canon C3325i - Setup Failed

                Originally posted by alex@wocltd.com
                dont know how to break it to you guys - HTS545050A7E380 | eBay

                currently 57 hdds under 20 quid.....

                Canon 'hdds' are NOT anything special - they become special when formatted and loaded with firmware.....

                you can go one step further and get ANY hdd and clone existing hdd to it - but remember you cannot preload hdd(for latest models)....but now hdds are so cheap it aint worth the effort

                hope this helps

                You can not simply use ANY HDD even if it is the same size.


                However simply buy an identical hard drive model that you currently have in the machine this will work as Canon have a set list of specific HDD models that you can use.

                Back in the day you could edit the firmware but now it is encrypted.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                Comment

                • alex@wocltd.com
                  Trusted Tech

                  250+ Posts
                  • Nov 2007
                  • 430

                  #9
                  Re: Canon C3325i - Setup Failed

                  Originally posted by copier tech
                  Start with the basics by reloading the firmware before you start replacing an unnecessary HDD!


                  and the problem with this as stated earlier is you get 80% the way through and it fails as stated a weird quirk so it is quicker to swap out HDD in field and start a fresh,you can then try to recover HDD back at workshop...factor in parking costs in London this proves to be better by far economically.....

                  Comment

                  • alex@wocltd.com
                    Trusted Tech

                    250+ Posts
                    • Nov 2007
                    • 430

                    #10
                    Re: Canon C3325i - Setup Failed

                    Originally posted by copier tech

                    You can not simply use ANY HDD even if it is the same size.


                    However simply buy an identical hard drive model that you currently have in the machine this will work as Canon have a set list of specific HDD models that you can use.

                    Back in the day you could edit the firmware but now it is encrypted.
                    Your taking my reply out of context - as long as you ghost or clone you can use any size as long as it is the same or bigger ....

                    Comment

                    • Tricky
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Apr 2009
                      • 2621

                      #11
                      Re: Canon C3325i - Setup Failed

                      MMI clear and then try the setup again?
                      Copytechnet search tool v0.8 Final

                      Comment

                      • alex@wocltd.com
                        Trusted Tech

                        250+ Posts
                        • Nov 2007
                        • 430

                        #12
                        Re: Canon C3325i - Setup Failed

                        Originally posted by skynet
                        MMI clear and then try the setup again?
                        From the pictures supplied they are stuck in a boot loop so can't get into svc mode

                        Comment

                        • Martinus
                          Junior Member
                          • Jul 2020
                          • 2

                          #13
                          Re: Canon C3325i - Setup Failed

                          Originally posted by copier tech
                          Start with the basics by reloading the firmware before you start replacing an unnecessary HDD!

                          Do you know how to do it when it doesn't start ?
                          Nothing on the user manual ... always "please call Canon Assistance ..."

                          Comment

                          • giogi
                            Engineer senior

                            100+ Posts
                            • Jan 2016
                            • 180

                            #14
                            Re: Canon C3325i - Setup Failed

                            please explain step by step the procedure
                            thanks
                            "Knowledge is a source, but unfortunately ignorance is a sea."

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 7931

                              #15
                              Re: Canon C3325i - Setup Failed

                              Originally posted by alex@wocltd.com
                              and the problem with this as stated earlier is you get 80% the way through and it fails as stated a weird quirk so it is quicker to swap out HDD in field and start a fresh,you can then try to recover HDD back at workshop...factor in parking costs in London this proves to be better by far economically.....

                              Poster does not say anywhere he has tried to reload the SSW so he has nothing to loose in trying.


                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk

                              Comment

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