HDD wipes

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1580

    [Misc] HDD wipes

    After many years on this site I have a Canon question

    I have been asked to do HDD wipes for

    1025, 8205, 5030, 5235A, 1055, and 5255..

    All I remember is *28* from a previous company..

    At this point I only want to know if formatting these HDDs will require the additional step of f/w reload..I do not have access to any Canon f/w, nor am I looking to buy/swap ect..I just want to wipe the drive and return the box to a leasing company without them sending me a bill for reloading f/w (Which I would do as if I was the vendor in this situation). Thanks E
  • 20 year tech
    Senior Tech

    500+ Posts
    • May 2014
    • 580

    #2
    Re: HDD wipes

    the 1025 does not have a HDD not sure on the 1055 as for the rest log in as admin and do an initialize all data that will do the trick

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698

      #3
      Re: HDD wipes

      I used to work on older MFP's ... most Canons hold System Software on the HDD, and wiping the drive would require reloading firmware. It would become a brick until firmware was reloaded. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • 20 year tech
        Senior Tech

        500+ Posts
        • May 2014
        • 580

        #4
        Re: HDD wipes

        No disrespect BC this is what Canon recommends to do when returning machines

        Product : All imageRUNNER-iR Series, All Color Enabled imageRUNNER Models, imagePRESS C1
        Title : 'Initialize All Data/Settings' Option on the Canon Devices

        Question :
        What is the 'Initialize All Data/Settings' option for? What does it do?

        Answer :
        WARNING: DATA WILL BE ERASED. Before using the 'Initialize All Data/Settings' feature, make sure that the data you are erasing is completely unnecessary or is backed up. Canon will not be liable for any damages resulting from the loss of data.

        Note: This procedure can take some time (up to 30 minutes).

        Recommendations:

        - To prevent others user from accidentally erasing all of the data, it is recommended to register a System Manager ID and System Password so that only the System Manager can perform this procedure.

        - If you have a Fiery controller connected, enter service mode, change the IMG-CONT to 0, and reboot the device before performing this procedure.

        The 'Initialize All Data/Settings' feature will erase the following data that is stored in the machine:

        - Data stored in inboxes
        - Address Book data
        - Scan settings registered for the Sending function
        - Mode Memory settings registered for the Copy or Mail Box function
        - MEAP applications and Licenses
        - Data saved from MEAP applications
        - The password for MEAP SMS login services reverts back to the default
        - Registered SDL (Simple Device Login) user authentication information
        - User authentication information registered in the local device authentication system of SSO (Single Sign-on)
        - Unsent documents (Reserved documents and documents set with the Delayed Send Mode)
        - Job History
        - Additional Function settings
        - Image forms registered for the Form Composition mode
        - Registered forwarding settings
        - Key pair and server Certificate settings registered in Certificate Settings in TCP/IP Settings


        It is not normally necessary to use this feature, but it is useful for erasing personal or confidential information when returning or disposing of the machine.

        To use this feature:
        1. Press Additional Functions.
        2. Choose System Settings.
        3. Scroll down and look for 'Initialize All Data/Settings'.
        4. Press Yes.


        Last edited by 20 year tech; 09-24-2020, 02:15 AM.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22698

          #5
          Re: HDD wipes

          Originally posted by 20 year tech
          No disrespect BC this is what Canon recommends to do when returning machines

          None perceived, thanks. And thanks for the details I could not provide. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • 20 year tech
            Senior Tech

            500+ Posts
            • May 2014
            • 580

            #6
            Re: HDD wipes

            Originally posted by blackcat4866
            None perceived, thanks. And thanks for the details I could not provide. =^..^=
            Ya know, I would like to say that its funny but it really isn't. I used to run a shop and warehouse, it is that the fiery devices are a bigger security threat than the machines (they run windows embedded versus Canons proprietary software , I wiped em anyway) and no one ever asked for a certificate that the HDD was cleared on them versus the machines (We provided written certs that the machines HDD were cleared, we actually charged for that service).

            Comment

            Working...