C5240, "printer malfunction"

[Oystercopy]

hey guys.. totally unfamiliar with this machine. I haven't gone there yet, but I don't see any other message on the panel, from the picture the customer sent me.
Any ideas?

Thanks in advance!
OC

[ADV COPIER]

Share picture error

[Saturn]

Go to the copy mode, the error code is shown there E0000xxx-xxxx.

[Oystercopy]

The error is E75-0003

[bobburnsreb]

Probably the worst code you can get. The transfer belt is not centered. Good luck in your fight.

[Oystercopy]

Thanks for all the help guys! I probably wouldn't mess with trying to save the belt, I would just offer to replace the whole thing.
OC

[copier tech]

The error is E75-0003

If you have the service manual, take the belt off, clean the large rubber drive roller & refit the belt.

This will get the device up & running.

[Oystercopy]

Just in case the customer did want to replace the belt, is there some kind of reset procedure for the error code that I have to do, or will the machine do it itself when rebooted?
OC

[bobburnsreb]

If you have never done it before you will need the service manual. Send me an email address (PM) and I may be able to help you with that.

[copier tech]

Just in case the customer did want to replace the belt, is there some kind of reset procedure for the error code that I have to do, or will the machine do it itself when rebooted?
OC

No reset needed, one you refit the belt & set it in the correct position. Refer to the service manual (attached below)

https://mega.nz/file/oJ9jlRTA#WTckyJ...JMLZ0Oi_xxcgE0


There was also a firmware update for this issue.

www.printerfirmware.co.uk