IR ADV DX C5760i ITB cleaning blade flipped

[bret@cos.flag.org]

Hi All,

I'm helping a fellow technician in my group (in another state) who has a recurring issue with a IR ADV DX C5760i and the ITB cleaning blade getting "flipped" weekly or more often. The rigid cleaning blade is not magically getting rotated upside down. The thin plastic sheet of material that covers the chamber where the toner is collected and then expelled in to the waste toner container gets "flipped" under or on the fuzzy patches of material on the two sides of the plastic film. A technician from Canon has come out a few times to his location and replaced the assembly and hasn't been able to fix this so it stays fixed. We're trying to fix this now ourselves somehow or understand what's going on.

What happens as a result of this is the ITB cleaning blade does a poor job of cleaning the ITB and they get a E000012-1000 code. The ITB detects some sort of resistance and then throws that error code.

Apparently the causes of this plastic flipping in the ITB cleaning blade assembly are 1) rough transport or 2) sending thick, layered paper like adhesive-backed paper with wax release sheets through the machine. They're not doing either one.

Possibly the machine was a bit not level, so it was leveled off fully and they're monitoring it now.

I wanted to find out if anyone has had such a problem with the ITB cleaning blade assembly on the IR ADV DX C5760i? And if so, any pointers?

Thanks.
Bret

[ElZero]

Re: IR ADV DX C5760i ITB cleaning blade flipped

Sounds a bit strange, i would try a new ITB-Assembly, perhaps something is deformed with it. Can't find this Error Code in Service Manual :/
I had some problems with the very first european iR AC55xx machines with Cleaning Blades, where we had to exchange the whole ITB-Assembly.

[copier tech]

Re: IR ADV DX C5760i ITB cleaning blade flipped

Hi All,

I'm helping a fellow technician in my group (in another state) who has a recurring issue with a IR ADV DX C5760i and the ITB cleaning blade getting "flipped" weekly or more often. The rigid cleaning blade is not magically getting rotated upside down. The thin plastic sheet of material that covers the chamber where the toner is collected and then expelled in to the waste toner container gets "flipped" under or on the fuzzy patches of material on the two sides of the plastic film. A technician from Canon has come out a few times to his location and replaced the assembly and hasn't been able to fix this so it stays fixed. We're trying to fix this now ourselves somehow or understand what's going on.

What happens as a result of this is the ITB cleaning blade does a poor job of cleaning the ITB and they get a E000012-1000 code. The ITB detects some sort of resistance and then throws that error code.

Apparently the causes of this plastic flipping in the ITB cleaning blade assembly are 1) rough transport or 2) sending thick, layered paper like adhesive-backed paper with wax release sheets through the machine. They're not doing either one.

Possibly the machine was a bit not level, so it was leveled off fully and they're monitoring it now.

I wanted to find out if anyone has had such a problem with the ITB cleaning blade assembly on the IR ADV DX C5760i? And if so, any pointers?

Thanks.
Bret

If you have had a tech from Canon attend the issue has not been resolved call Canon back and explain this.

If they can't resolve the issue they will replace the machine.

[bret@cos.flag.org]

Re: IR ADV DX C5760i ITB cleaning blade flipped

Since leveling of the machine was done four days ago it has not errored. Before that the error was happening daily. So seems like that is at least helping, if not completely solved it. A bit more time will tell.

[Drivee]

Re: IR ADV DX C5760i ITB cleaning blade flipped

I think that they dont use Canon OEM toner?

[giogi]

Re: IR ADV DX C5760i ITB cleaning blade flipped

turn ON the drum heater