CANON C5250 scans problem

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  • wcanonw
    Trusted Tech
    • Aug 2014
    • 404

    #1

    CANON C5250 scans problem

    Hello, good afternoon, I have a problem with a Canon C5240 printer. When I scan through the DADF, for example, I put in 20 sheets, all the papers go through normally, but it only scans 19 sheets on the machine.
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8132

    #2
    Are you saying you have an issue with scan to email ?

    I would start by updating the firmware & check that the email file size is set to maximum.

    www.printerfirmware.co.uk


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • wcanonw
      Trusted Tech
      • Aug 2014
      • 404

      #3
      Hello, the scan is smb from printer to computer (scan to folder). I put 20 sheets in the ADF and only 19 sheets are scanned, when I check the folder where the scan arrived, only 19 scanned pages appear.

      Comment

      • copier tech
        Field Supervisor

        5,000+ Posts
        • Jan 2014
        • 8132

        #4
        Originally posted by wcanonw
        Hello, the scan is smb from printer to computer (scan to folder). I put 20 sheets in the ADF and only 19 sheets are scanned, when I check the folder where the scan arrived, only 19 scanned pages appear.
        IS the skipped page blank ?

        What if you scan say 50 pages, how many arrive in the folder ?


        Let us eat, drink, and be merry, because tomorrow we may die!

        For all your firmware & service manual needs please visit us at:

        www.copierfirmware.co.uk - www.printerfirmware.co.uk

        Comment

        • Brian8506
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2009
          • 1664

          #5
          If it says only 19 scanned, you're probably getting a double feed somewhere in the scan

          Comment

          • wcanonw
            Trusted Tech
            • Aug 2014
            • 404

            #6
            For example, if I send more sheets, at the end there would always be a scanned sheet missing. When I look at how the sheets come out, I see that they come out normally. I thought that suddenly it was pulling two sheets stuck together, but not all the sheets come out separately. I have not yet tried to perform maintenance on the dadf or update the firmware.

            Comment

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