CANON C5250 scans problem

[wcanonw]

Hello, good afternoon, I have a problem with a Canon C5240 printer. When I scan through the DADF, for example, I put in 20 sheets, all the papers go through normally, but it only scans 19 sheets on the machine.

[copier tech]

Are you saying you have an issue with scan to email ?

I would start by updating the firmware & check that the email file size is set to maximum.

www.printerfirmware.co.uk

[wcanonw]

Hello, the scan is smb from printer to computer (scan to folder). I put 20 sheets in the ADF and only 19 sheets are scanned, when I check the folder where the scan arrived, only 19 scanned pages appear.

[copier tech]

Hello, the scan is smb from printer to computer (scan to folder). I put 20 sheets in the ADF and only 19 sheets are scanned, when I check the folder where the scan arrived, only 19 scanned pages appear.

IS the skipped page blank ?

What if you scan say 50 pages, how many arrive in the folder ?

[Brian8506]

If it says only 19 scanned, you're probably getting a double feed somewhere in the scan

[wcanonw]

For example, if I send more sheets, at the end there would always be a scanned sheet missing. When I look at how the sheets come out, I see that they come out normally. I thought that suddenly it was pulling two sheets stuck together, but not all the sheets come out separately. I have not yet tried to perform maintenance on the dadf or update the firmware.