Canon ir2870 jam problem

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  • comaiel
    Technician
    • Oct 2020
    • 18
    #1

    [Jamming] Canon ir2870 jam problem

    Hi, why is the paper jammed in A4 format while A4R is okay?
    I tried from all the drawers and it doesn't change. Obviously the selector and the card are set right ...............
    Tags: card, change, drawers, selector, set
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22960
      #2
      Re: Canon ir2870 jam problem

      Originally posted by comaiel
      Hi, why is the paper jammed in A4 format while A4R is okay?
      I tried from all the drawers and it doesn't change. Obviously the selector and the card are set right ...............
      Is it obvious? Can you be more specific? Paper size and orientation maybe? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • comaiel
          Technician
          • Oct 2020
          • 18
          #3
          Re: Canon ir2870 jam problem

          the format and orientation are right. only if I move to A4R I have no jams

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22798
              #4
              Re: Canon ir2870 jam problem

              Originally posted by comaiel
              the format and orientation are right. only if I move to A4R I have no jams
              Then obviously the settings aren't correct.

              Sent from my SM-G960U using Tapatalk

                Comment

                • Brian8506
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2009
                  • 1658
                  #5
                  Re: Canon ir2870 jam problem

                  A jam code would help


                  Sent from my iPhone using Tapatalk

                    Comment

                    • Brian8506
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2009
                      • 1658
                      #6
                      Re: Canon ir2870 jam problem

                      Do you have the dial on the paper tray set to the correct size?


                      Sent from my iPhone using Tapatalk

                        Comment

                        • comaiel
                          Technician
                          • Oct 2020
                          • 18
                          #7
                          Re: Canon ir2870 jam problem

                          Originally posted by Brian8506
                          Do you have the dial on the paper tray set to the correct size?


                          Sent from my iPhone using Tapatalk

                          http://www.pc-ecology.it/video1.mp4

                          http://www.pc-ecology.it/video2.mp4

                            Comment

                            • Brian8506
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2009
                              • 1658
                              #8

                                Comment

                                • comaiel
                                  Technician
                                  • Oct 2020
                                  • 18
                                  #9
                                  Re: Canon ir2870 jam problem


                                  Thanks were the dumper pads

                                    Comment

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