Canon c5540i e614-4000

[ReproKev]

Customer had a power surge now they have an e614-4000. They're an hour away in a big city, so I'm forming a plan of attack before I make the visit.

I saw a couple of old posts with the same code, but it was on an older c2030. It advised to replace the main controller and flash pcb as a set. I see the main controller in the parts book (FM1-W953), but don't see a flash pcb there.

Has anyone had this code on the c5000 series?

What are the odds that I can reload firmware from a usb flash drive to fix it?

[copier tech]

Re: Canon c5540i e614-4000

Customer had a power surge now they have an e614-4000. They're an hour away in a big city, so I'm forming a plan of attack before I make the visit.

I saw a couple of old posts with the same code, but it was on an older c2030. It advised to replace the main controller and flash pcb as a set. I see the main controller in the parts book (FM1-W953), but don't see a flash pcb there.

Has anyone had this code on the c5000 series?

What are the odds that I can reload firmware from a usb flash drive to fix it?

You maybe lucky & updating the system software will resolve the error.
Take a new HDD if you have one.

• Code: 614-0401-00
• Description:Error in system on the Flash PCB
• Causes:Logical partition error was detected. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
• Remedy:[Related parts] R1.00 - SATA Flash PCB - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive. 3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash drive. 4. Replace the Main Controller PCB.

[ReproKev]

Re: Canon c5540i e614-4000

You maybe lucky & updating the system software will resolve the error.
Take a new HDD if you have one.

• Code: 614-0401-00
• Description:Error in system on the Flash PCB
• Causes:Logical partition error was detected. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
• Remedy:[Related parts] R1.00 - SATA Flash PCB - Main Controller PCB [Remedy] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to the backup data list. [Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and "Appendix> Backup Data List" in the Service Manual. 2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive. 3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash drive. 4. Replace the Main Controller PCB.

Thanks, I'll show up with a hard drive and firmware on a USB flash drive. If that doesn't do it, guess it's time for a main controller and SATA flash pcb.

[ReproKev]

Re: Canon c5540i e614-4000

Follow up:

Never did get a chance to put parts in that machine. The customer ended up making an insurance claim on it along with some other equipment that was damaged.